Go to"Tribute to Nurses" Post 9/11
The Call Center Environment
Supporting the registered nurses who offer information and assess patient problems is a computer software sytem.

It takes time to learn the 'knack' of typing, talking, listening and doing critical thinking at the same time.
Teamwork and diversity of experience helps assure improved information and assessment.
Resources   include   written  materials such as books and journals as well as internet access.
Nurses must have at least  5 years experience and have a strong pediatric background.
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Computers,headsets, faxes and printers all support the indirect care nurses deliver
What is Telephone Triage Nursing?