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          Copyright ã 1998 - 2009  All rights reserved.
Welcome to HIGBYTOYS™ Frequently Asked Questions page

Please return often to view our new additions to these pages, and thank you very much for visiting HIGBYTOYS™! Prices include Insured Standard Shipping and Handling to your address within the continental United States except where otherwise noted. Click the code in brackets [a] to the right of the price of the item for Alternative Shipping Options and corresponding charges. DEALER INQUIRIES ARE WELCOME.

Use  We accept VISA & MasterCard via PayPal. We're VERIFIED! Buyer Protection is guaranteed. CLICK TO VERIFY   for safe and expedient ordering and shipping.

Original PRR Calendars   Original NYC Calendars   New Railroad  Calendars and Note Cards   PRR  Apparel    PRR  Posters & Prints   PRR Calendar Art Prints & Archival Data   Rare & Unusual Books   Toy Trains   Hallmark-Lionel   Hess & Diecast Vehicles   Buckles, Pins & Patches   FAQs   Home

How to Order Items    About Us    About Photographer   Credit Cards    Alternative Shipping Options    Buying in Person    Product Guarantee    Handling Order Cancellations & Returns    More Items Not Listed?    Do You Buy Items?    Links to Related Site


How do I place an order?
All items listed on the HIGBYTOYS™ Web site are marked either "(SI)" or unmarked for Stock Item, "(SL)" for Stock Item--Limited Quantity, or "(RI)" for Rare Item--Extremely Limited Quantity or One-of-a-Kind. Stock Items "(SI)" and Stock Items of Limited Quantity "(SL)" are usually available, so you may pay now with Visa or MasterCard through PayPal (see Do You Take Credit Cards? below) or send a check or money order (Pennsylvania residents must add 6% sales tax) along with the item number and description (e.g. #PRR1931P - 1931 PRR Calendar Poster (SI) ) to:
HIGBYTOYS
52 Casselberry Drive
Audubon, PA 19403-2150

Rare Items "(RI)" by definition are either One-of-a-Kind or are only available in Extremely Limited Quantities. The first thing you should do is contact us by e-mail at HIGBYTOYS@yahoo.com, or telephone and indicate the "(RI)" item description and item number in which you are interested. We'll be able to tell you if a Rare Item "(RI)" is still available, and at your request we will put the item on hold for three (3) business days, to allow time for your order confirmation and money order or check to arrive. Items are put on hold on a "first come-first served" basis--e-mail is given priority over phone orders. Postal Money Orders ship immediately upon receipt. If you include your Train Collectors Association (TCA) number on your personal check, the ordered item(s) will also ship immediately. Allow 8-10 business days shipping for personal checks with no TCA number. USPS Standard Insured Delivery within the continental United States is included in the listed prices which are quoted in US Dollars; see the Alternative Shipping Options table below for an explanation of Standard Insured Delivery and for Priority Shipping Service fees. Outside of the continental United States, please contact us at HIGBYTOYS@yahoo.com for shipping fees to Hawaii, Canada, or other places outside the continental United States. Because our prices are so low and include s&h, offering volume discounts is impractical. Our objective is to satisfy the individual collector to the highest level of excellence possible. We are not a wholesale house.    Go to TOP of Page


Information about HIGBYTOYS™
If you need more information or have a question about  anything that you find on our Web pages, please contact John L. Tancredi, HIGBYTOYS™ proprietor, by e-mail HIGBYTOYS@yahoo.com. Because we're busy with our "real" lives during the day (i.e. our day jobs), there may be no one available to take your phone call. The best means of communication is via e-mail.    Go to TOP of Page


What exactly is HIGBYTOYS™ ?
HIGBYTOYS™ was created in January 1998 as a sole proprietorship by John L. Tancredi. We are dedicated to Customer Service Excellence. Originally it was planned that HIGBYTOYS™ would concentrate on items of interest to the toy train collector, but the primary focus has shifted to original Pennsylvania Railroad calendars, calendar posters & prints, and rare & unusual books. However, toys (e.g. selected Hess Toy Trucks, Hallmark--Lionel Keepsake Diecast Ornaments, Diecast Toy Vehicles) and specialty toy train items (e.g. selected Lionel, Marx, MTH toy trains & accessories) will continue to be made available at competitive prices as in the past.

As a marketplace for original PRR calendars, calendar posters & prints and rare & unusual books, HIGBYTOYS™ is unique as it is updated frequently, and more people visit this site than would receive a conventional mailing list. It is expected to be a pleasant alternative to buying from strangers for very high prices at online auctions. All item prices, which are subject to change without notice, are specified in United States Dollars (including insured s&h within the continental United States) and all items are guaranteed to be accurately represented for condition by TCA Standards. Pricing errors, although very rare, will be resolved at the discretion of the HIGBYTOYS™ proprietor. Also very rare on our web pages are pricing conflicts (where prices for the same item displayed on multiple HIGBYTOYS™ web pages are different due to an error by our webmaster); the buyer should assume that the higher price will prevail wherever a pricing conflict exists.  Any customer dissatisfied with an item upon receiving it can return the item for a full refund less s&h. See How Are Returns Handled? below.    Go to TOP of Page


What exactly is Eileen Swanson Photography™ ?
Eileen Swanson Photography™ recently (July, 2003) partnered with HIGBYTOYS™ to deliver a greater variety of high quality prints and note cards to our customers.

Eileen's love affair with the camera started at the age of 7, but her career in photography began in Europe in 1987 when she won several photography awards, including an Honorable Mention in an All-Europe competition.  Early success was followed by an apprenticeship with Jim Johnson, a commercial photographer from Wisconsin, and training from the New York Institute of Photography.  She graduated from NYI in 1990, excelling in her studies.

Though she is best known for her work with military subjects and portraiture (Swanson Studios of Colorado Springs, CO), Eileen has always loved photographing the out-of-doors; landscapes and especially macro work with flowers and wildlife.  The images found on our Railroad Calendars and Note Cards  page are the result of that love.  She considers God the artist...

Eileen has also been published in newspapers in Germany, South Carolina, and Colorado. Child models photographed by her have won awards such as Most Photogenic, Second Princess, and Miss January for a national calendar.  She also served as yearbook photography advisor to a Colorado high school - the yearbook won first place in the National Scholastic Press and Columbia Scholastic Press competitions.

More recent work completed by Eileen include photographs of the occupants of an elderly residents home in Haddon Heights, NJ for their annual calendar.  You will be proud to give or happy to receive any photographic item created by Eileen Swanson as a gift.

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What if I need more information about an item?
Please contact us by e-mail at HIGBYTOYS@yahoo.com,
and we'll normally answer your questions within two to three (2 - 3) business days. Alternatively you may leave a voice-mail message for us at (610) 635-0519 including your name, e-mail address, and daytime & evening phone numbers, and we'll return your call as soon as possible. E-mail is always the best means of communicating with us.    Go to TOP of Page


Does  HIGBYTOYS™ take credit cards?
Yes, for your convenience we are now accepting credit card payment through PayPal
only. To hold costs to a minimum and maintain optimally competitive prices, we currently accept checks, money orders and now Visa, MasterCard, DISCOVER, and American Express through PayPal only. Sign up now and get a $5 bonus from PayPal toward your first transaction with HIGBYTOYS™ !    Go to TOP of Page

Simply click on  I accept PayPal, the #1 payment method on eBay! to specify your selections and provide your credit card payment (Pennsylvania residents must add 6% sales tax) and your mailing address information on a secured site and receive a $5 bonus from PayPal toward your first PayPal transaction. 
1) Go to the www.paypal.com website and open an account or Login by typing your email address and Password and click LOGIN.
2)
After you've opened an account and logged in, click the SEND MONEY tab.
3)
On the SEND MONEY page, type:
     a)
Our email address:   HIGBYTOYS@yahoo.com   and;
     b)
The total dollar amount of your order (e.g. 59.90  is the total if you order items #PRR1931FP and #PRR1944FP = $29.95 x 2  =  59.90).
          (Total Includes Standard Shipping & Handling - Add $5.00 For Priority Mail Delivery)
4)
Select GOODS - NON-AUCTION from the "Type" menu box.
5)
Type HIGBYTOYS ORDER in the "Email Subject" box.
6)
Type your order detail in the "Note" box, e.g.: 1 PRR1931FP @ 29.95 and 1 PRR1944FP @ 29.95. NOTE: If the credit card you are using is under a company name or address, you must specify your name in the "Note" box for shipment labeling purposes. We will not ship orders to a company name or other fictitious entity name. 
7)
Click CONTINUE and follow instructions from there. We will be notified of your payment from PayPal and your selections will be shipped within 1 - 2 business days! NOTE: If you specify a shipping address that is not the same as your credit card billing address, please provide both for verification to protect you against unauthorized use of your credit card. Go to TOP of Page


Alternative Shipping Options with HIGBYTOYS™ Orders
All prices include insured Standard Shipping and Handling to your address within the continental United States except where otherwise noted. Standard Shipping means that HIGBYTOYS™ chooses the most economical carrier and method of shipping your order so that costs are held to a minimum and so that we can continue to offer our products at the best possible prices to all our customers. For example, books are normally shipped using USPS "Media Rate" which is a lower priority mailing service and may take a week to ten days for delivery depending on your location. Some customers have asked us to offer higher priority alternative shipping service to speed order delivery. We now offer our customers Priority Shipping* service for which you must add Priority Shipping* fees to the cost of each item ordered according to the table below.  The Priority Shipping* fees listed in the table below correspond with the bracketed [a] code that is displayed to the right of the price of each item on our webpages. Contact us by e-mail at HIGBYTOYS@yahoo.com. if you have a question regarding the Priority Shipping* fees that should be added to the price of the item(s) ordered. Remember that if you pay for your order with a personal check, HIGBYTOYS™ must delay shipping your order to allow time for your personal check to clear. This delay may offset the advantage of Priority Shipping. It is best to make payment with PayPal or Money Order when requesting Priority Shipping.

Priority Shipping Fee Table

[a]  -  $5.00      [b]  -  $6.00      [c]  -  $7.00     [d]  -  $8.00       [e]  -  $9.00    [f]  -  $10.00   
[g]  -  $12.00    [h]  -  $13.00    [i]  -  $15.00    [j]  -  $20.00    [k]  -  $25.00    [l]  -  $30.00

*Carriers make certain claims about the normal expected day of delivery for their particular Priority Shipping service, however HIGBYTOYS™ makes no guarantee regarding day of delivery. Customers placing orders for shipments to Hawaii, Canada, or other places outside the continental United States should contact us by e-mail at HIGBYTOYS@yahoo.com. and specify your exact shipping address and postal/zip code so that we can let you know the specific Priority Shipping fees to your location before placing your order.      Go to TOP of Page


I'd like to see an item in person before I buy--can this be arranged?
Items are described as accurately as possible with details about any imperfections along with a photo image. However, some people just love to see and touch the item in person. Although our "brick and mortar" establishment is temporarily closed for renovations, it may be possible for you to see an item in person depending on where you live and how far you're willing to travel. We usually deal at several toy train and hobby shows each year in the Philadelphia, PA and southern New Jersey region as well as the TCA Train Meets in York, PA during April and October each year and can bring an item along if you want to see it or pick it up in person. When you shop at shows, you have the opportunity to examine items before you purchase them. On the other hand, shows can be inordinately competitive and time-consuming for a small business like HIGBYTOYS™, as well as being costly for you to attend (in addition to your travel expenses, show admission tickets are now approaching the $10 level). Ultimately, prices are kept to a minimum by focusing on our e-business trade, which we strive to do. If you reside in or plan to be visiting the Philadelphia, PA or southern New Jersey region, we may be able to arrange a meeting with you at a scheduled area toy train or hobby show. However, everything is shipped with a satisfaction guarantee, and returns are acceptable (see "How are Returns handled?" below).    Go to TOP of Page


Are the items guaranteed?
In a word, Yes--when your payment is received , your order is shipped immediately* via USPS Insured Mail (or UPS for larger, bulky items). All items are very carefully packaged in a manner to prevent damage in transit (e.g. calendars and unframed calendar posters and prints are rolled up and mailed in very sturdy mailer tubes; framed calendar posters, prints, books and small print sets are packaged in flat, padded envelopes or boxes). When you receive your order, you should immediately examine the items carefully, and contact us if anything is damaged or not as described as listed here on our Web pages. If within 15 days of your original order you are not satisfied with everything, we will arrange for a return shipment, and your payment less shipping, handling and applicable credit card and PayPal transaction fees will be gladly refunded.    Go to TOP of Page


How are order cancellations & returns handled?
You should immediately contact us either by email HIGBYTOYS@yahoo.com, or telephone (610) 635-0519 to tell us that you wish to cancel an order or return an item and the reason. We will refund your payment less any shipping, packaging and applicable PayPal transaction fees following notification and when we receive returned item(s) within 15 days of your original order date. Additionally, to defray the cost of processing returns (e.g. unpacking & checking returned package contents, re-entering item into inventory database, etc.), at our discretion we are also now charging a re-stocking fee of 15% - 20% of the purchase price of the certain returned item(s) at the descretion of Higbytoys management. We ask that you carefully package items to be returned in their original containers with all original instructions and inserts, and mail them USPS insured mail (or UPS insured delivery for bulky items).

In practice, cancellations & returns are very rare, as we make every effort to accurately describe items to prospective purchasers, and we package items with the greatest care and insure them with the selected carrier to provide a measure of comfort in the unlikely event of loss or damage. Our objective is to provide excellent customer service at the lowest possible price, and so that's where we'll focus our energy. We want to avoid being in the business of processing returns, which can only be an energy drain and serves no useful purpose for anyone.    Go to TOP of Page


Are there more items available that are not listed?
In a word, Yes. Because we are frequently acquiring items from estates, auctions, flea markets and the like, it is impractical to have every item listed up to the minute. In addition, we actively follow "wants lists" for people, and often attempt to put collectors in touch with each other.    Go to TOP of Page


Does  HIGBYTOYS™ buy items?
Yes, our main collecting interests are PRR calendars, posters, prints, postcards and paper items and unusual and out-of-print books related to the PRR. In addition, because we maintain "want lists" from many different collectors, we purchase items for other people, make referrals, and sometimes serve as a clearinghouse to put collectors in touch with one another.    Go to TOP of Page


Links to Related Sites

Army-Navy Day Specials - A great railroad fan web site; this particular link points to a page detailing the Pennsy GG1-headed passenger trains at Municipal Stadium for the famous Army-Navy football games played there in the 1950s and 60s!
The Broad Way - A Pennsylvania Railroad Home Page with links to PRR-related organizations, transcripts of PRR Rule Books, PRR route maps, digital photo images of historic PRR equipment and facilities, railfanning information and guides, PRR model layouts, and other PRR-related resources.
Centenial Antiques - General line of quality antiques and collectibles including elegant, depression, 40s 50s 60s, and carnival glass; china, photography, lighting, dolls, furniture and more.
Dave's Trains, Inc. - Specializes in postwar Lionel trains.
Graham's Trains, Inc. - Specializing in high quality Lionel postwar and modern model trains for the collector and operator. With photos!
Great American Train Shows (GATS) - A website that provides information and schedules for the Great American Train Shows.
Great Train Expo including Greenberg Train, Toy and Hobby Shows  - A website that provides information and schedules for the Greenberg Train, Toy and Hobby Shows.
Keystone Crossings - Chart and images of all of the Pennsy Calendar Art of Grif Teller, Harold Brett, Dean Cornwall, Alexander Leydenfrost, and Frank J. Reilly.
Lionel Collectors Club of America  (LCCA) - An organization of enthusiasts formed to promote and foster research of antique trains and Lionel trains and to generally promote and foster the continued education of people in the field of railroads.
Lionel Operating Train Society  (LOTS) - An organization of enthusiasts formed to promote the enjoyment of operating and collection Lionel trains and accessories.
MA&PA Junction - Specializes in Williams electric trains.
ModelRailroading - Directory of railroad related links featuring clubs, layouts, manufacturers, museums, etc.
Model-Railways-Scotland - Supplier of OO gauge, N gauge, HO gauge locomotives, train sets, power packs, carriages, wagons, limited editions, collectibles, accessories and scrap yard.
OP Curves - Your online resource for Curves!
PastMart Antiques - Multiple dealer antiques website. Glassware,pottery,books,technological, talking machines and more.
PRR Calendar Artwork - Thumbnails with links to enlarged images of all the calendar paintings commissioned by the Pennsylvania Railroad.
Railroadiana Events - Upcoming Railroadiana Events--Meets, Auctions, etc.
Railroad Info - Railroad news, links, photos and information.
Railroad Links Directory - Railroad links featuring over 2,500 websites.
RailServe - The Internet Railroad Directory: Over 4,500 rail-related links, search engine, free classified ads, BBS, ICQ List, and more!
Steam Locomotive - Another great railfan web site; Steam, Diesel, Electric, The Complete Pennsy GG1 roster and survivors, railroad museums, etc., etc., etc.!
ToyTrains.info  - The site has many links to various toy train association websites, train lists and other toy train-related links as well as information on joining the Toy Train Mailing List for enthusiasts.
Toy Train Operating Society  (TTOS) - An organization formed to further the toy train hobby and to promote fellowship among our members.
Train Collectors Association (TCA) - One of the largest and most prestigious toy train and railroadiana collecting societies in the world. They conduct a world class bi-annual toy train meet (April & October) open to members only in York, PA. Visit the website for membership info.
(FSFTI) - The world's premier and largest resort dedicated exclusively to providing you and your family with specialized courses in self-defense training and personal safety--with firearms or without. That is no exaggeration and you will have a fun, adventure travel experience in the process!
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Use  We accept VISA & MasterCard via PayPal. We're VERIFIED! Buyer Protection is guaranteed. CLICK TO VERIFY   for safe and expedient ordering and shipping.


Updated 02/26/2009
Email us: HIGBYTOYS@yahoo.com

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