Mr. Robert Baysteadworks for HOMEBANK MORTGAGES PLC as IT Manager but also deals with the callcenters the company appoints to provideto provide certain services, to locate and refer customers to HOMEBANK MORTGAGES PLC, whose registered office is West Stow Lodge, West Stow, Bury St Edmunds IP28 6ET and whose trading address is Finance House, 20a-30 Abington Street, Northampton NN1 2AJ.
Mr. Robert Baystead now leaves and works in Romania, where, after having appointed a callcenter in Bucharest, once the callcenter proved to be successful, practically stole all the know-how and all the employees of the Romanian callcenters company by means of misinformation of the agents and setup a new callcenter, whose manager is at the moment.
The company, HOMEBANK MORTGAGES PLC, and its employees, constantly disobey the FSA regulations not only by the unprofessional financial services that they provide to their clients in the UK, but also through the way it contacts its potential clients.
According to the Financial Services regulations, in order to make phone calls with the purpose of setting a mortgage appointment, a Mortgage company has to solicit a survey for its potential customers, in which they have to give their express approval to receive a phone call regarding mortgages. HOMEBANK MORTGAGES PLC not only ignores this regulation, but imposes the call centers to make phone calls with the purpose of setting mortgage appointments without any kind of survey, and also provides the database of phone numbers in order to do so, which is another action prohibited by the FSA regulations.
In the past there have been many complaints about the financial services provided by HOMEBANK MORTGAGES PLC, and these complaints were related to the seriousness of the actions of the company, as well as to the quality of their financial services.
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