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| ADMIN EXECS | COMPETENCIES | DOWNLOADS |
| EMPLOYEE HANDBOOK | MANAGEMENT LIBRARY | HUMAN RESOURCE |
| HR LIBRARY | INTERVIEWS | |
| ORGANISATION SURVEYS | PERFORMANCE APPRAISAL | POLICIES & PROCEDURES |
| TRAINING & DEVELOPMENT |
Web Page for The International Association of Administrative Professionals (IAAP). Contains an index page for helpful links and resources for busy administrative professionals.
Contains Resources, Articles and Information for Administrative Assistants, Executive Assistants, Virtual Assistants and Administrative Professionals of all types.
§ Tips and Tricks of the Secretarial Profession
A hive of info with great tips and tricks to make you indispensable as a Secretary or Office Professional.
§ Administrative Assistant & Secretary Competencies
A list of core competencies & sub-competencies for Administrative Assistants and Secretaries
§ Call Center Competency Module
A list of 20 competencies required as performance criteria in a call centre environment
Contains sample career development plan, sample skill competency matrix.
§ Competency assessments for administrative roles
A set of 4 competency assessment questionnaires that measure competencies of four levels of administrators:
§ Competency Model & Explanation of Competencies
A list of competencies identified as being important in a career within the Financial Community
A excellent site to understand about competencies. FREE downloads for: Integrating Key Human Resource Processes, Competencies and Competitiveness, Competency Portfolio, The ROI of Competency Technology &Competency Systems Add Value Line Execs Can See.
§ Core Competencies for Managers
A list of critical skills or competencies essential to managers of today.
A book that presents 4 strategies with tips that will guide your networking experiences.
§ Tele Sales tips From A to Z (PDF Format)
As the name suggest this PDF book consist of telephone sales tips
EMPLOYEE HANDBOOK
§ Library - Marketing Resources
FREE lessons for marketing learners and teachers, including Boston Matrix, Ansoff's Matrix, Marketing Plans, PEST Analysis, SWOT analysis, and marketing research.
§ Library - Business & Management Articles
Another FREE resource site with info on Management Tips, Performance Management & Performance Appraisal, Interpersonal Communication, Corporate Communication, Change Management Customer Service, Human Resources Training & Facilitation, Health & Stress Information, Workplace Relationships, Productivity Improvement, Career Success, Conflict Management, Dealing With DIfficult People & Workplace Humor.
§ Library - Management Resources
An A – Z FREE management library. Topics include Employee Performance, Management Development to Systems Thinking.
Resources for an International MBA program which provides info for Asia Pacific Business, American Business and Management, European Business, Multinational Management, International Financial Markets, Global Management and Leadership, Introduction to Management & Information Systems
A quick knowledge databse that covers Accounting, Business Law, Economics, Entrepreneurship, Finance, Management, Marketing, Operations, Statistics & Strategy.
Pre-employment assessment and personality tests by The Chrysalis Corporation. Click on FREE tools for access to: Age Test, Assessment Q&A Forum, FREE Interviewing Test IQ, Online Job Profile/Benchmark Worksheet, Mini Behavioral Profile & Teamworks Booklet.
Here are some self-evaluation and skills inventory quizzes that can be helpful to you! Areas covered are: Personal Motivation, Personal Effectiveness, Career Development & Business Management
Roger Greenaway's ever-growing guide to active learning and reviewing (debriefing).
Contains materials related to coaching and team-building – tools, articles etc. Requires registration to access free material such as Team Effectiveness Questionnaire, Favourite Coaching Questions, Coaching Self-Assessment & Team Tools & Techniques.
Information on diversity – links, quotes, cultural & language trivia.
18 ‘How To’ documents covering a wide range of people management and development topics with pro-forma and templates attached that you can download and use.
An introductory power point presentation covering human resources outsourcing from an executive perspective.
Miller Consultants have developed methodologies, written articles and crafted tools and techniques that they share with you in this Resources Section. Categories are: Diagnostic, Learning, Training and Development, Organizational Development + Discussion Board
Contains HRM articles for HRM, job requirements, recruitment, selection, training, career development, performance appraisal, compensation, benefits & international HRM such as Amoco’ recruiting program, P&G Management Application form, Amoco Performance Management & BP AMOCO Corporation Salary Ranges
§ Human Resources Management Web Guide
Info on Planning, Staffing Issues, Employee Issues & Compensation - compiled and updated as part of a regular course taught by Dr. Barbara McIntosh.
This page is the index into an alphabetical listing of all job descriptions within the City of Palo Alto. Great as a guide when we need to create a JD.
This site contains lecture notes for career planning lectures & HRM lectures.
These brief job descriptions could be a guide for similar positions in your own organization
Links to Indian websites for HR & other useful HR Sites + FREE downloads on Information on Balanced Score Card, 6 Sigma and HR, Future of HR, Organisational Communication, Recruitment & Selection, Performance Management, Compensation & Benefits, Training & Development + Trivia in HR. Also see http://in.oocities.com/ranjithmenon77/hrlinks.htm
§ Personal & Organisational Development Resource
FREE materials, articles, and ideas for ethical personal and organizational development; innovation and strategy realization; plus FREE team building games, exercises and activities; samples, templates, diagrams, tips and tools
§ Policy & Procedure Directory
Directory of Sample Human Resources Policies, Procedures, Guidelines, and Forms.
Article Archive for Recruiters on Interviewing, Screening, Recruiting Tips, Recruiting Strategies, Resumes, Recruiting Perspectives & HR Tips.
§ Recruitment & Selection Tool Kit
A comprehensive HR Management toolkit focused on Recruitment, Selection & Orientation by OAYEC with tools & templates.
11 Skill Sets with a list of sample phrases to describe the skill set.
Links to assessments for analytical skills, managerial skills, & other skills (networking, time organisation, assertiveness inventory, effective decision making, teamwork & creativity)
§ Workforce Planning Instruction Manual
A guide from the U.S. Department of the Interior
A British site on work-life policy that contains benchmarking tools, case studies, jargon busters, research, legislation, opinions and problem solver.
A HR Internet guide which provides links to other websites in the HR field; FREE web-based computer programs for HR professionals and students; and provide guides to HR related topics such as selection (http://www.hr-guide.com/selection.htm), compensation (http://www.hr-guide.com/compensation.htm), job analysis (http://www.job-analysis.net/), staff benefits, online documents, performance appraisal, Industrial/Organizational Psych Psychology, EEO (http://www.hr-guide.com/eeo.htm), Safety + many more
This site contains links to sites related to HRM. Also see http://www.workinfo.com/FREE/Downloads/index.htm for articles, downloads & resources on all things HR.
The Nottingham's Business School site with links to sites related to HRM. Note: You may reach a dead link if you click on one of the sub-categories, but no worries, simply scroll down to reach the sub category you need info on.
§ Education - HRM Questions & Answers
Require FREE registration to access the sample Q&A on HR. Example of Q’s: How should negative performance feedback be communicated to employees so it is received in a positive, productive way?, What are some keys to success as a Human Resources professional?, We need a document to help change poor employee performance. What do you recommend? & many more
Presentations on Human Resource Management & Soft Skills
Requires paid registration to access most of the info.
Topics covered are: Benefits, Organizational Dev., Compensation Policy & Practice, Compliance Resources & Contacts, Discipline Safety/OSHA, HRIS/Technology, Staffing & Recruiting, Job Descriptions, Testing & Leave of Absence.
Tools available range from Checklists, Forms, Job Descriptions, Sample Policies, Training Meetings, Handouts, Letters & Posters.
Also offers FREE HR Ezine, Safety Ezine, Environmental Ezine, Compensation Ezine, HR Strange but True! & Safety Training Tips.
Requires FREE registration. Offers FREE HR Newsletter + great resources on all things HR:
HR Power Tools - Climate Survey, Performance Appraisal, Coaching, Performance Mgmt., Compensation, Policies, Corporate Culture, Recognition & Rewards, Discipline, Recruiting & Selection, EEO, Retention Strategies, Employee Relations, Substance Abuse, Job Descriptions, Termination, Laws & Regulations, Training, Payroll & Benefits & Workplace Safety
FREE Forms library on Benefits, Coaching, Compensation, Corporate Culture, Discipline, EEO/Diversity, Laws & Regulations, Performance Management, Policies, Recruiting & Selection, Forms, Checklists, Retention, Substance Abuse Prevention, Termination, Training & Development, Worker's Compensation, Workplace Safety & Health & Workplace Violence
Government Business Resources comprising General Government Links, Department of Labor, Employee Relations Tools, National Workforce Demographics, State by State Tools & Workplace Safety Tools.
A great Indian portal with FREE resources on HR News, useful links for HR Managers, HR tools, Articles & Presentations, & organization related test + skill tests assessments
A robust database of FREE E-tools, forms + checklist on staffing, legal compliance, training & performance, benefits & compensation & safety + email training courses + Legal Updates + Q&A sections. This site is simply great. All this info available with FREE registration.
Contains a list of competencies along with definitions, interview questions, reference questions, assessment criteria and sample rating scale to be used when assessing candidates competencies.
An amazing resource of 109 of the most typical interview questions and responses.
Scroll down to find answers to common interview questions + unusual interview questions with answers. Also contains resources on exit interviews, lunch interviews + tips & tricks.
§ Interview Questions & Answers
Features mock job interviews for Accountant, Administrative Analyst, Senior Administrative Analyst, Head Clerk & Secretary, Typist, Information Systems Analyst, Technical Assistant & Director of Operations. Each mock interview includes the job description, a practice question set, answer tips, and interview resources, also includes aptitude tests & technical tests.
FREE Online Tutorial & Download on Interview Techniques: Timing Your Arrival, Formal or Informal, Interview Dress Code, Controlling Your Nerves, Positive Body Language & Positive Eye Contact. Also includes tutorials on time management, effective communication, public speaking, career search, answering interview questions, effective meetings, meeting formats, project management, configuration management, business analysis & business management skills.
Contains a list of sample surveys that you can launch and review to help you visualize your survey, get ideas.
The surveys are also examples that you can use for your own project, either in whole, in part, or as a starting point for new ideas.
Also see http://www.hostedsurvey.com/survey-form-samples.html
§ Human Resources Capacity/Capability Assessment
An online employee survey covering: OD, Employee and Labour Relations [Employment Practices, Recruitment, Conflict/Dispute Resolution & Labour Relations]. Compensation [Benefits, Pension, Payroll & Worker’s Compensation], Organisation Performance [Performance Management, Development Programs & Training], Health and Safety [Occupational Health & Safety], HR Information Management and HR Services.
§ Organisation Climate Survey Questionnaire
An online questionnaire for Royal & SunAlliance (Singapore)
§ Guide to Performance Management
Info on recommended steps for the performance appraisal process
§ Introduction to Performance Appraisal
Contains info on PA such as basic purposes, appraisal methods, benefits of appraisal, reward issues, conflict & confrontation, common mistakes, bias effects
§ Performance Appraisal Forms and Resources
Sample PA forms for download + Guide to Managing Human Resources + Performance appraisal tips for supervisors and links to various HR areas such as Benefits, Policies/Contract, etc
§ University of California PA site
Sample PA forms for download
How To Conduct a Performance Appraisal includes step-by-step instructions on what a supervisor should do to appraise performance.
Guide to Performance Management provides supervisors, work leaders, and managers with useful information and step-by- step guidelines to performance management, including the performance appraisal process.
§ 360° Feedback Forms
http://www.hostedsurvey.com/takesurvey.asp?c=sample-3601
This site is similar to above, but I'd rate it better as it is a complete HTML survey. It covers Communication, teamwork, management effectiveness, company values & goals, integrity, job skills, commitment, problem management & customer focus
http://www.co-operitiv.com/samplesurveys.asp
This is similar to the above site but not comprehensive. It has a sample HTML 360° feedback for a junior employee and manager and to be filled by peers and a self assessment:
http://www.dba.co.uk/tips/vol8/360_feedback.pdf
A Sample Guide on 360°
Feedback Process:
http://www.nordliwilson.com/newpage11.htm
Abridged Sample 360° Feedback Questionnaire
http://www.workfolio.com/topfiles/360feedback.html
Sample 360° questionnaire
http://www.businessballs.com/performanceappraisals.htm
Scroll down to read about 360° and view sample form
POLICIES & PROCEDURES
§ Big Dog's Human Resource Development Page.
One of the largest non-commercial training and development sites on the web with info on System Approach to Training, An On-line Manual, Training Materials, Book Reviews & Training News.
Also see http://www.nwlink.com/~donclark/hrd/hrdlink2.html
FREE business & management training resources from Silicon Beach Training –, appraisal skills designing training needs analysis, leadership skills, staff motivation, telephone skills and many more.
This page contains revision notes for business strategy.
Also see http://www.tutor2u.net/revision_notes.asp for a list of other notes available.
The Learning Center tutorial series is designed to provide managers and practitioners with insight into the changing environment of the contact center. Tutorials are written by industry experts. Register with the Learning Center to receive new tutorial announcements.
16 FREE business finance courses.
Also look at http://www.exinfm.com/FREE_spreadsheets.html for a list of 69 FREE finance related spreadsheets such as Valuation Models (xls), Lease or Buy a Car (xls), Cash Flow Valuation (zip), Cash Flow Matrix, Financial History Pivot Table, Techniques of Financial Analysis + many more.
This site provides Icebreakers and Introductions, Warm-ups and Energizers & Topic Lead-Ins for trainers.
FREE printable posters – educational, motivational, inspirational & workplace posters + famous sayings.
FREE MS word, Excel, Power Point, Access & Front Page tutorials
Offers FREE tutorial in the soft skills category.
Learning & Performance Evaluation: Applications to training and Teamwork.
This website offers FREE training in key team building areas including: negotiating, time management, presentations & public speaking, interviews, business meetings, project management and business analysis.
List of Training, Performance Improvement, HR, & OD Sites
§ Training and Development Links
A list of various web sites on T&D
§ Training & Development Terms
An A-Z dictionary of T&D terms
§ Training & Development Training Center
Gateway to a virtual goldmine of resources for the T&D and HR community.
With info on how to conduct assessment along with a monitoring and evaluating framework.
