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FOXNews.com - Tech Q and A: The Case of the Deleted DVD Drive - Science mottled screen virus News | Science & Technology | Technology News We Report. You Decide. SEARCH UREPORT Send us your free anti virus for computer video, photos and news On FOX News CHANNEL: View Schedule Home U.S. World Politics Business Health SciTech Entertainment Video Opinion uReport Sports Weather RADIO MOBILE FOX & Friends Live Desk Studio B Your World Special Report FOX Report O'Reilly Factor Hannity & Colmes On the Record Lifestyle FOX Fan Breaking News >> Candidates Meet in Final Presidential Debate: WATCH LIVE SciTech SciTech Home How Green? Tech Tuesday Archaeology Cybersecurity Evolution and Paleontology Natural Science Patents and Innovation Personal Technology Space Video Gaming NEWS ARCHIVE HOT TOPICS FOX News Election Coverage Celebrity Gossip FOX Movietone News SECTION MAP SEE MORE - Space - Archaeology - Natural Science - Evolution Free Download Virus Eraser and Paleontology - The Human Body - Cybersecurity online virus scanner - Video Gaming - Personal Technology - Patents and Innovation Send news tip to FOXNews.com SUBMIT FOXNEWS.COM HOME > SCITECH Tech Q and A: The Case of the Deleted DVD Drive Tuesday, October 14, 2008 By Guy R. Briggs E-Mail Print Share:  FNC Every other week or so, FOXNews.com tries to solve your most vexing technology-related problems. Send your questions to TechQuestions@foxnews.com and natural virus cure we'll reply to selected ones in our next installment. The Case of the Deleted DVD Drive Q: I purchased a new Hewlett-Packard laptop, with Windows Vista, in February. I tried to download iTunes, but it seemed to disconnect my DVD Writer program. I could not use the drive. Do you know if there is a solution, as I would like to have iTunes? A: There appears to be some sort of conflict between the iTunes software and certain Vista USB drivers trojan virus google porn sites from Logitech and HP. Try disconnecting all USB devices virus in kindom monera (your printer, Webcam, etc.) and see if the problem goes away with iTunes installed. That will, at least, confirm whether this is the problem. Also, keep checking the Apple Web site and make sure you have the latest version of iTunes (I believe it's currently up to 8.01). Apple's fix will be the permanent solution. • Click here for FOXNews.com's Personal Technology Center. Related Column Archive Tech Q and A: The Case of the Deleted DVD Drive 1-800-SCAMMER: Prepaid blood test respiratory virus infants Calling Cards Rife With Fraud Tech Q and A: I Am Serious. And Don't Call Me Shirley Record Labels to Sell Music on Memory Cards Tech Q and A: Got My Head in a Cloud Full-page Tech Tuesday Archive Laptop Will Not Start Q: I have an HP laptop about three years old. The battery doesn't work so well and will only hold a charge for about 10 minutes. I was at the coffee shop, the one that offers totally free Wi-Fi, working on an important herpies virus document. Suddenly, the shop's power went out! Sure enough, about 10 minutes later, my laptop went into hibernate mode. Now the computer will not start either on battery or on AC power. The little blue power icon lights up when I plug it in. It flashes rapidly if I plug it in without the battery inserted. Is my work gone forever? A: First, don't worry about the report being lost. If worst comes to worst, any competent IT professional will be able to remove the hard drive and recover your important data. The fact that you have power lights greatly encourages me. It tells me that the motherboard circuitry is probably molecular anatomy of cold virus detailed OK. Motherboard replacements are expensive in terms of parts, labor and the amount of time your trusty computer is in the shop. Try this: Remove the battery, unplug from AC power and then hold the power button for 30-60 seconds. Plug it back in and see if the problem is solved. Sometimes, little power glitches like the one you describe are nothing more than capacitors in the power-supply circuitry stuck in a negatively charged state. energetic virus waves Holding the power button without a power source has the effect of discharging those capacitors. Let me know how this works. Feedback John in Arizona writes: Regarding your answer to the political robocall question and the 'Do Not Call' list, I beg to differ. Almost all political call lists come from the voter-registration lists that counties provide political parties. This is public data where people can, but do not have to, put down their phone numbers. As a political consultant, I get this complaint every campaign. The answer that you gave makes no political sense. Why would a campaign call numbers randomly (albeit in order)? storageprotector virus We would have no clue whom we were calling. We call our likely voters first (depending on party), then Independents, then squishy voters from the opposite party. Having worked four election cycles (including the current one), we would symptoms of a stomach virus be wasting our efforts if we did it your way. A: free virus free I speak from experience. A long, long time ago, in a galaxy far away, I had a part-time job in a telemarketing center. We were told that all the names came from contest entries -- the kind you encounter virus heat removal help in a shopping mall or a home show or a movie theater, and there's a car being given away. (Check the fine print on the back of the entry form and you'll see that the contest is sponsored by a vacation timeshare of some sort.) But I soon realized something else was afoot. Many times, I was told by the voice on the other end of the line that the person who'd allegedly entered the contest within the last 6 months had actually been dead for 10 years. I've also worked with Dna Virus Causative Agent raw, county-provided voter-registration data. I know how easy it is to merge those lists with reverse-phone-number lists. While I do not doubt that your clients call voters in the exact order you listed, you still have the problem of (1) how they get the telephone numbers in the first place (the original question came from a person who does not give out his phone number -- even, presumably, on his voter registration form) and virus outlook (2) how you know if a voter is "squishy." Do voter registration forms in Arizona have checkboxes for "Squishy Republican" and Virus Causing Diseases "Squishy Democrat?" Heads Up! This isn't so much an answer to a question as a personal observation: I've had several clients call about an e-mail they've received. It informs them they've "received an eCard" and need to click on the link within the next 30 days. The link points to an executable program (as indicated by star virus hijacking home page the last 4 characters of the link: "...ecard.exe"). This known virus attacks version of the postcard/greeting card virus has been out since August. Please remember to practice safe computing, people! This includes never clicking on attachments or links which are executable programs. Guy R. Briggs is a member of the Nerds On Site international IT service team and is based in Los Angeles. Got questions about computers and technology? Send them to TechQuestions@foxnews.com and we'll answer selected ones in our next installment. 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Five weeks for school computer fix -- GazetteXtra   SITE HELP • SITE MAP   The Janesville Gazette WCLO WJVL Login or you got a virus Register    Wednesday, October 15, 2008 • JANESVILLE, WI NEWS Local State National/World Crime Public Record Money Special Sections Entertainment WEATHER OPINION Columns Political Cartoons Polls SPORTS Preps Packers Brewers Bucks Badgers Golf Motorsports National Other MULTIMEDIA Photos Photo Galleries Podcast Videos Slide Shows Maps COMMUNITY Births Couples Obituaries Death Notices BLOGS Blog List Latest Blog Entries GAZLO CLASS JOBS AUTO HOMES Search GazetteXtra: Five weeks for school computer fix By FRANK SCHULTZ ( Contact )   Wednesday, Oct. 15, 2008 EMAIL COMMENTS PRINT ADVERTISEMENT   JANESVILLE — Completely fixing the Janesville School District’s virus-damaged computer system will take at least five more weeks, business director Doug Bunton told the school board Tuesday. District employees have dealt with computer outages and have been unable to access important computer programs for about four weeks already, Bunton said. Bunton’s comments came after board members questioned him about an article in Monday’s Janesville Gazette. A teacher had complained to the newspaper, prompting the article. “I want teachers to know they can come to the board instead of to the press because we certainly will take them seriously,” board member Lori Stottler said. Bunton said he knows the outages are “a tremendous burden” for all staff members. The problem is that the virus attacked the district’s 80 servers, and it takes a long time to rebuild those servers, Bunton said. The servers tell the individual PCs how to access printers, the Internet and various programs, Bunton said, and that function has been disrupted. Bunton said about 75 percent of the system was running Tuesday, and the extent of the problems varied from place to place. Board President DuWayne Severson asked Bunton to provide the board updates on the problem at each board meeting. Meetings are held twice a month. Severson asked that Bunton’s next report include a description of the additional workers brought in to work on the system and a diagram showing how the system works. Once the fix is complete, Bunton said, the district must upgrade its computer defenses. One improvement would be to install Internet security filters at various points in the system and not just around its perimeter, he said. Severson commended the work being done without the aid of computers. Children are getting a good education despite the problems, he said. Stottler also noted that the district’s Web site, which has been inaccessible for several weeks, now contains out-of-date information, and other information is missing. She asked that the administration give top priority to redesigning the Web site. Sheryl Miller, district information coordinator, said workers have replaced missing information on the Web site, only to virus - lost shortcuts have it disappear. related STORIES Stottler criticizes school board ... (11) By FRANK SCHULTZ 10/15/08 School board debates superintendent non virus porn sites ... By BETH WHEELOCK 10/14/08 Janesville students get ready ... By STEVE BENTON 10/14/08 Three weeks later, school ... (33) By FRANK SCHULTZ 10/13/08 Parker fight leads to ... (2) By GAZETTE STAFF 10/13/08 Superintendent to retire after ... (7) By FRANK SCHULTZ 10/11/08 Monterey Stadium might get ... (4) By FRANK SCHULTZ 10/11/08 The Janesville School District ... By STAN STRICKER 10/10/08 reader COMMENTS (39) JohnDoe Oct 15, 2008 at 7:56 p.m. Suggest removal And on the flip side...there should be an under-achieving, over-paid, IT guru concerned about keeping his job because he didn't anticipate and out-smart an "under-disciplined, under-achieving (in everything but his computer) Janesville School District student" who has made him look incompetent and cost the taxpayers big bucks. billnewbie Oct 15, 2008 at 3:49 p.m. Suggest removal I suspect that somewhere in Janesville, some under-disciplined, under-achieving (in everything but his computer) Janesville School District student is Rontokobro Virus very self-satisfied and endlessly amused while savoring every word generated by the Gazette and those that comment here. bh2875 Oct 15, 2008 at 3:17 p.m. Suggest removal It's also possible they thought they had backups, but never ran a DR test so they never knew they were bad. It's the old IT story of the company that dutifully made it's backups everyday. Then one day they needed to free computer virus protector software restore and discovered all their backup files were blank. A backup alone is not enough. You have to test the process from time to time. ammfrm Oct 15, 2008 at 3:09 p.m. Suggest removal fbcoach- WOW, if this is all caused because the backups were pitched??? then I'd say that person should not have a job anymore. ALL the backups pitched? We keep the current day offsite and the rest of the daily backups in a safe with our monthly backups kept offsite. So if they don't have at least some kind of system (or even if they do have this kind of system) and anti virus protection all backups were gone, then that person does not deserve to be in IT anymore. It's a shame that you have to spend your own time to do work that should be done while "at work". bh2875 Oct 15, 2008 at 3:04 p.m. Suggest removal Is it possible this is the result of having to continually cut the district budgets? I live in Madison (raised in Janesville) and I know every year they constantly try to decide what to cut from the budget to keep the taxes in line with the state law. This year we have a referendum on exceeding those state imposed limits and I suspect it will not pass. With this economy how could it? In any case, this really sounds like a huge fubar from the start. Why haven't they restored from a good back-up? I wonder if they've never run a disaster recovery drill before. Or are they putting too little importance on the problem? Something doesn't seem right about pipistrel virus 5 weeks to recover from a problem of this magnitude. chicagoismyfriend Oct 15, 2008 at 2:56 p.m. Suggest removal Good luck if your able to get your teaching files back. fbcoach66 Oct 15, 2008 at 2:53 p.m. Suggest removal I'm sitting here at Craig HS. Thought I'd try to get on Skyward because 75% of the system is fixed. Couldn't get on, so I'll have to try to do my grades from home. Why can I enter my grades from home but not school? I'd love to know. ***** We also have a district server that contains ALL my lessons that I have

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developed over the years. I STILL cannot access it as I haven't been able to for the last 3 weeks. I have a personal back up of some, but not others. So, I'm remaking everything I teach for the last 3 weeks. Am I getting by? Yes. Is it as good as everything I have polished and perfected over the years? Absolute not, so kids suffer **** We have had almost ZERO communication from the ESC as to what is going on, when it will be fixed, what the problem is etc. etc. etc. Supposedly communication is one of the main Studer points, I guess they ignore that when it suits them. Am I frustrated? Darn right I hunta virus am!! **** I would rather have them shut down the entire system for 2 days and say no computers at all until Monday but then we'll be back up full than go 5 weeks with this mess. What is going to happen when the quarter ends in 3 weeks and we still can't put in grades? **** Lunch room rumor (note I told you its a rumor) has it that they had NO backups of skyward or other vital programs because the new head of IT through them out during the transition. I sure hope Mr. Bunton or one of the school board members looks into this. **** To those who complain, I'll scan file for virus more than make up polio virus cells the 5 minutes of "clock time" I spent typing this re-creating Thursday and Friday's lessons (that the district lost)tonight on my own time Computer Virus Protection Comparison at home. For the record: NOTHING IS BETTER AT CRAIG HIGH SCHOOL AS OF WEDNESDAY!!!! joeflint Oct 15, 2008 at 2:36 p.m. Suggest removal Apparently they do not have any backups... it should take less than a day to completely wipe a server's hard drives and install from a known good backup. This is beyond ridiculous. gmretirednow Oct 15, 2008 at 1:49 p.m. Suggest removal As a person related to someone who has done computer work and sales and repair for 17 years, you are darn right that even 8 hours is too long to be down. Time to revamp the IT department I would say. Put in good virus programs and run them every day if necessary!! ammfrm Oct 15, 2008 at 1:42 p.m. Suggest removal I'm floored. I'm an IT person as well and I know how long it takes to redo a server. While I realize they have 80 to deal with, another 5 weeks??? I wonder if the board's lack of IT understanding is why they are so acceptable to an additional 5 weeks to fix the problem. As someone else mentioned, I can't afford any downtime and have to schedule downtime after 10pm or on Sundays. Heck- I had a lighting strike that took out the server, router, switch, cable modem, 3 pcs and 7 monitors- I had everything back up in returned mail virus 4 hours (with the exception of the damaged pcs). How so quick? because I was prepared and had plan in place for recovery. I have had a virus situation once before on a bigger network than the one I'm on now and we still had our 4 servers+ 200pcs cleared within a day. All because we had plans in place. I don't know how you can have 4 weeks with no resolution let alone another 5 weeks. jtmek Oct 15, 2008 at 1:16 p.m. Suggest removal Stottler wants school staff and parents to come to the school board instead of the press???? I don't think so. At least in the paper, the community gets to find out what incompetence is going on in the school district. Doug Bunton should have been reporting this fiasco to the school board all along. As for the IT staff, other than the newly hired top IT person all they can do is try and clean up the mess their boss caused when he came barreling in the district and started changing things up without taking the time to really study the school districts computer system. Would this be happening in any large corporate business? Of course not! janesvillean Oct 15, 2008 at 1:13 p.m. Suggest removal This is utterly Define Computer Virus Protection Comparison preposterous. I've noted before that I've worked in corporate IT for Fortune 100 companies, and even eight days of continuous downtime would be impossible to contemplate. Eight weeks would put them out of business. I'm left speechless. peppermeister Oct 15, 2008 at 1:11 p.m. Suggest removal Anything over 1 day for that many servers is uncacceptable. When mcafee virus scan dod a virus hit the company I work for, with over 100 locations and servers globally, our system was disrupted Brain Eating Virus Southwest for less than half a day. It does seem that the District's IT department is in over it's head, and the experts that they have brought in to help may be over theirs as well. This would NEVER happen in the business world. Maybe Mr. Studer can help out in IT, too! PabloGannador Oct 15, 2008 at 1:04 p.m. Suggest removal Why would the Government IT people be in a hurry to fix a problem that their jobs depend on? They have good night virus boot no incentive to fix anything timely or protect against these things. It is not like others here in mention where they are accountable to a profit center like a business is. Everything government does panda free virus scan it does this way. This incident will likely give them a bigger budget and a larger staff to do nothing with. Contract it out to a firm who is responsible to a budget, let the free market and profit driven incentives fix this issue once and for all. tippiwoo Oct 15, 2008 at 12:54 p.m. Suggest removal If they had a good IT staff, not even great, GOOD, this would never happen. I work in IT and I can guarantee any of our systems are down longer than 24 hours, I've got some 'splaining to do..... twistedstorm Oct 15, 2008 at 12:46 p.m. Suggest removal http://digg.com/security/School_district... digg it the world should know about this tjncj Oct 15, 2008 at 12:40 p.m. Suggest removal Janesville66-Why did they write this story in the first place? Because it is news. If I was the reporter the question on loss of data would be one of the first questions I would ask. This issue had been swept under the rug until a teacher went to the Gazette. Again, I plan on going to the teachers and the administration with my questions, but why isn't the district or school board addressing the situation? If it didn't happen let us know. A good guess is they might not know if anything was lost. frusion Oct 15, 2008 at 12:36 p.m. Suggest removal andiwonderwhy....1 week? Where I work this would have never happened in the first place, but heads would roll at 1 hour of downtime. We can't even schedule a planned 1/2 hour of downtime in the middle of the day. Any planned downtime takes place on Sunday. rep_of_1 Oct 15, 2008 at 12:30 p.m. Suggest removal Seems to adbaze and virus me if sensitive information is in breech than god forbid we keep files on paper it the stuff made from pulp. Anybody remember this stuff we call paper? It puts people to work in forestry and mills...or we spend money in IT and put people to work in jobs that have no resource produced just fear of security. Take the good with the bad I guess. simon Oct 15, 2008 at 12:28 p.m. Suggest removal There definitely needs to be a change in leadership and a new head of the IT department brought in--this guy is obviously in WAY over his head. andiwonderwhy Oct 15, 2008 at 12:26 p.m. Suggest removal First off: telephones of norton virus protection this should not have happened, so why did it and then prevent it from happening again. Secondly: Why is this taking so long to fix? If this was a business or corporation this would have been Road Runner Anti Virus Spyware fixed probably within a week. If it is taking so long, maybe the should fire the current people and hire some of the students to fix it....they would probably have it fixed within a few days. twistedstorm Oct 15, 2008 at 12:16 p.m. Suggest removal They do not want to be forced to pay for Identity theft protection for it's students and staff. If they can somehow hide this under the rug. frusion Oct 15, 2008 at 12:15 p.m. Suggest removal as I said... other opinions and that is what confuses the layperson. :) twistedstorm Oct 15, 2008 at 12:11 dangerous flu virus p.m. Suggest removal I'd be worried that student and employee information has been explioted to sources that shouldn't of had access What the district doesnt tell you is that if a virus gets in depending on the type of virus it can relay back information to other computers in the world for illegal purposes. rekab13 Oct 15, 2008 at 11:58 a.m. Suggest removal ame8736 - There is no product which is best for everyone, much the same as there is not a home security system that is best for all homes. To choose the correct program you must take several factors into consideration. Things like: its processor (CPU), amount of memory (RAM), internet usage, amount of time you are willing to spend to keep the system protected, etc. It is always best to speak with an expert; www.YourOwnHelpDesk.com is a local company that primarily sells their services and advice, not hardware and software. All of that being said, Kaspersky, BitDefender and Norton are at the top of most lists. frusion Oct 15, 2008 at 11:49 a.m. Suggest removal ame8736, you will find a million opinions no dial tone virus on the best virus software. I have used them all--literally. This is the best I have found for virus called invitation your home: http://free.avg.com/download-avg-anti-vi.... It is free and they send out updates almost daily. I have found applications such as Norton are very resource intensive (they slow your system down). I know there will be other people that will disagree with me, but this is my personal experience. I've worked with computers for 20 years. (Yes, I'm a dinosaur). Also, for your home, you should also be using both Spybot AND AdAware and you will be golden. Janesville66 Oct 15, 2008 at 11:49 a.m. Suggest removal Why does the gazette have to do the investagating, some comments just crack me up. if you want to know if personal info has been taken you would think you would call your self and find out if you were so concerned tjncj Oct 15, 2008 at 11:38 a.m. Suggest removal Sorry, 8 weeks to address this issue is about 7 1/2 weeks too long. How did it happen in the first place? I haven't heard of any super virus infecting any other businesses or schools in this time period. I would like to get some assurance from our school that there hasn't been a loss of personal data on the school districts students as well. More investigation is needed by the Gazette. StaceyU2 Oct 15, 2008 at 11:27 a.m. Suggest removal If any of you have any computer sense at all you will understand that it takes time to fix one of these issues, (not age regression virus to mention that the JSD has 80 of them).. even the best Security software available has FLAWS. Not everything is 100% fool proof... If they would not just rely on PC's and broaden their OS Platforms, they could reduce (not eliminate) virus attacks. I use to be a RELIGIOUS PC user, but after having to rebuild my home network several times.. I went out (after some research) and Bought an MACINTOSH, did it solve my problems??? almost all of them ,, The only thing I have issues with "Apple" programs are ...not enough of them,, My daughters have my old PC's and I still have to use them occasionally to do some programs... WITH ADDED SECURITY programs.. (by the way, my MAC has yet to be infected) tjncj Oct 15, 2008 at 11:15 a.m. Suggest removal Actually I am contacting the teachers. I thought it was a good question for other parents to consider so I posed it rhetorically. tjncj Oct 15, 2008 at 11:11 a.m. Suggest removal Their phone doesn't work. justintimberlakerules Oct 15, 2008 at 11:03 a.m. Suggest removal tjncj - why are you asking the gazette and people on a gazette discussion board about mid-term grades that were just sent out. Wouldn't it make more sense to call your childs teachers and find out directly from the source. timbo66 Oct 15, 2008 at 10:49 a.m. Suggest removal ame8736, Not to worry, just make sure your computers, including servers are running virus protect. Any is better than none and make sure that the virus definitions are updated regularly, daily works for me. sweet_79 Oct 15, 2008 at 10:45 a.m. Suggest removal IT people make good money thediplomat Oct 15, 2008 at 10:09 a.m. Suggest removal Now that is a pretty sad I.T. department if it is going to take that long to get them back up. Of course that is what you get when pay so little. simon Oct 15, 2008 at 10:09 a.m. Suggest removal Don't believe the district when it says this is NOT affecting classes. That is NOT true! What about computer classes that rely on files on the network? The grades are absolutely NOT up to date because my kids teachers do not want to put in grades at home since they have not been assured they won't get the virus there. The adminstration has not been forthcoming with information until the teacher at Craig finally spoke up. Now, Ms. Stottler doesn't like the way the board handled Evert's retirement...well, that's what the members of each school have felt for a long time. The people that should know don't or aren't involved in decision or updates. badgerboy Oct 15, 2008 at 9:50 a.m. Suggest removal Has the question been asked if the virus was accidentally introduced to their system, or was it maliciously introduced? tjncj Oct 15, 2008 at 9:28 a.m. Suggest removal So are the grades in the system that parents have access to updated and correct? How about mid-term grades mailedout recently? I have the feeling they may not reflect current status if teachers are waiting to input them in the computer system. Can someone address these questions? ame8736 Oct 15, 2008 at 9:22 a.m. Suggest removal If a virus can knock out this big of a computer system what hope does the general public have in not getting a virus. And which virus protection is the best one? We have heard that McAee is best. others say Norton. Who are you to listen to Before you post a comment, consider this: Note: GazetteXtra.com does not condone or review every comment. 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