Your Gate To BSC
(Please note that this is an internal file only, used for a thesis presented on the subject.Any inquiry Pleasecontact shaw4545@yahoo.com )
![]() Robert Kaplan PROFESSOR, HARVARD BUSINESS SCHOOL
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The message to the IT executive would be: If you want to sit at the strategy table, it doesn’t exist, so you have an opportunity to build it—defining the strategy, participating in this process. —DAVID NORTON
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The Whole Balanced Scorecard Book On Our Server
Table of Contents
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From BetterManagement.com
Scorecard and Performance Management
The Balanced Scorecard is a strategic performance management methodology
that translates strategy into action throughout every level of an
organization.
Balanced Scorecard
The Balanced Scorecard is a management methodology that uses a range
of performance measures to define business goals and monitor performance
drivers to achieve strategic objectives.
Key Performance Indicators
Key Performance
Indicators (KPIs) are quantifiable performance measurements used to
define success factors and measure progress toward the achievement of
business goals.
Process Management
Techniques such as
Six Sigma, Kaizen and Lean Manufacturing are used to monitor performance
constraints, uncover production issues and perform root cause analysis
to promote efficiency and process improvement.
Activity-based management (ABM) is a
cost accounting tool applying cost analysis, target costing and
management accounting across the organization. Activity-based management
(ABM) enables managers to enhance profits through cost control and
tracking practices.