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Samantha L. Nickell
Lexington, Kentucky 40508
voidentry@yahoo.com


EDUCATION
University of Kentucky - Lexington, Kentucky
   Major: English
   Relevant Course: Communication in Small Groups
Boyd County High School - Ashland, Kentucky
   Honors Graduate - June 1998

SKILLS
68 WPM
Windows 95/98/00/NT/ME
Microsoft Word
Intermediate HTML
Western Union Operator
Cash Register
USCAN
Multiple-Line Phone
Lottery Station

EXPERIENCE
. Kroger - Lexington, KY      May 2003 - (Present)
- Customer Care Clerk / Front End Supervisor
          Supervise Checkers & Baggers
          Handle customer complaints/questions/returns
          Problem Solving
          Lotto Sales
          Western Union transactions
          Telephone Jockey
          Light Training
          Office Corrections
          Vendor Assistance
- Checker: Operating a cash register and USCAN to assist customers with purchasing
         goods.

Verizon - Lexington, KY      April 15, 2002 - August 28, 2002
- Directory Assistance operator: Searching a database comprised of the nation's telephone
  directories to satisfy the needs of calling customers. Calls processed expediently with
  focus on providing excellent customer service along with the information requested.
         *Received two positive customer reviews and one positive review from
           a colleague.

William T. Young Library - Lexington, KY       September 1999 - March 6, 2002
- Student Assistant, Government Publications Department
          Data Entry
          Problem Solving
          Inventory
          Light Training
          Light Preservation
          Materials Processing
- Student Assistant, Reference/Information Science Department
          Customer service at the Periodicals / Newspapers / Micro Texts Help Desk
          Handling a variety of questions concerning databases and location of materials
          Troubleshooting and instruction concerning microform readers
          Materials Processing / Shelving