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BLOGWelcome to the BLog. Bob November 10, 2005 I've never been big on the whole concept of Blogging, but I just had the weirdest phone argument with someone and it was just so rediculous I had to share it. First, some background. There's a local barbershop in town called 'Coup Bizaar'. Their phone number has the same digits in it that ours does, but not in the same sequence, and not even the same exchange number. For example, say our number is 123-4567 (not our real number), theirs is something like 467-7654. I don't think that's even close, but we still get their customers phoning us from time to time. Strangely, our customers have never phoned them -- at least not accidentally (One of their 'hair stylists' is a customer here). I conclude from this that our customers are on average smarter than theirs. Bear in mind, however, that as we're in the same town, there's probably some overlap. November 10, 2005 Me: Hello? Bob's Bistro... (not restaurant's real name) Hi, is this Coup Bizaar? Nope. Sorry. I think you have the wrong number, Ma'am. No, I don't. I checked. I dialed the right number and I have to make an appointment. No. Sorry. We're not. This is Bob's Bistro, on Main. Look, [censored], stop playing games with me. I KNOW I have the right number. It's right here in front of me, and I've spoken with you before. Yes, ma'am, you have, I'm not disputing that you dialed the number correctly. I'm saying that perhaps you were given the wrong number to begin with. It was the wrong number the last 3 times you called too. You know what... You rude [censored], I want to speak to your superior. I'm afraid that's going to be a problem [seeing as I own the place]. I don't care! You get his [censored] on the phone now, you little [censored]! OK. I'll see what I can do... ... ... [same normal speaking voice, but with a bit more authority] Hello. Are you the manager? Yes Ma'am. What seems to be the problem? That gentleman on the phone earlier was extremely rude with me. I just wanted to make an appointment to get my hair done on Thursday. I'm sorry, I don't understand, we're a restaurant. We don't do hair. What do you mean you don't do hair? We're a restaurant. Bob's Bistro. We serve food here. We don't do hair. Oh. I'm sorry. I must have the wrong number. <*CLICK*> I know it sounds like a Monty Python skit, but I promise I didn't make this up. I wasn't sure if I should be angry, or just burst out laughing. It was just so rediculous. She didn't even notice it was the same guy talking to her the entire time -- which is more evidence for my customer intelligence theory. Bob |