trustedanswer.com: Company

Company

trustedanswer.com is a venture of Amdahl Corporation, part of the Fujitsu group of technology companies. Fujitsu is the second largest IT and services company in the world, with revenues of approximately 55 billion dollars and 190,000 employees. Amdahl is a two billion dollar IT services, hardware, and software company.

Our mission is to become the premier provider of outsourced customer service and customer support services to other companies. Our expertise is in integrating and managing all aspects of customer service and support, from traditional phone-based support to web-based self-service, with special expertise in building and deploying knowledge base technology with graphically-rich knowledge articles as the basis for all our solutions.

What we do is manage the business process of customer service and support for you, using the web as our primary support mechanism. We thus consider ourselves an Internet Business Service Provider (or IBSP) rather than an ASP (or Application Service Provider), focusing on the whole problem of customer support rather than on just running a specific application. We have the knowledge, experience, processes, and support infrastructure to provide you with a superior support solution, quickly, and with our emphasis on web-based support, at a very competitive price.

trustedanswer.com extends Amdahl's well-earned reputation for delivering superior customer service and support to its own customers, into the world of hosted services. Our job is simply to treat your customers or end users exactly as you would, the same as if they were our customers. We consider this a given if we are to achieve our mission.

trustedanswer.com is located in Sunnyvale, California.