Why eSupport?
The business environment has changed.
Today, web-savvy customers and other end-users are not satisfied with just traditional phone-based technical support with seemingly endless canned messages to listen to, numbers to push, and wait times to endure. The Internet is the enabling technology for delivery of a whole host of electronic support alternatives such as online self-service, email, and chat. Users with browsers on their desktops appreciate, and even expect, the convenience of using their own computers to access these various forms of digital support. And more and more they prefer to help themselves.
Read more to see how the world of support is changing:
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