Our Solution
ServiceTrax: Data Warehouse
Perhaps where trustedanswer delivers the greatest value is in revealing who your users are, what information they are accessing, how they are using your product or service, and trends over time. We capture and warehouse valuable data pertaining to user activity on your support site. Using an advanced query facility, you can then extract information to determine what product or support areas may need improvement, where sales opportunities lie, or how one type of data relates to another.
Are there particular features of your product or service that your customers seem particularly interested in? Is there a pattern to the way customers use the service pages that suggests they are having problems with a particular aspect of your product, such as installation, application, or product upgrades? Has the most recent release of your service generated an unusually high level of traffic or questions? Is the installed base intrigued by the improved functionality of newer models? Are there patterns of usage or problem areas that present additional selling opportunities?
These types of questions can best be answered by querying our extensive data warehouse. The data warehouse is time-sequenced and consists of both primary and derived data, with many interrelationships between data retained. And since we don't know exactly what or how information will be important to you, we provide our data warehouse to deliver the flexibility to pose and get answers to your questions when you need them.
trustedanswer Data Warehouse
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