Our Solution
Soup-to-Nuts: Infrastructure
trustedanswer utilizes the latest Internet and telephony technologies to provide an architecture that enables rich communications, incredible scalability and performance, and flexibility to accommodate future requirements. Our robust, global, high availability infrastructure incorporates redundancy, data traffic balancing, full data backup, power failure protection, and high speed fibre optic connections. This means you can stay focused on your business issues without worrying about common support issues like obsolete technology, high turnover, or cost overruns.
Traditional client/server call center designs were usually designed to handle hundreds to a few thousand telephone-oriented users. When these traditional calls are web-enabled, they are typically unable to handle the load that a busy, self-help website demands because they were not designed with that support model in mind. The trustedanswer™ robust infrastructure has been designed from the ground up with the web in mind, specifically to avoid the problems encountered with such traditional models.
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