Alvin Pon B.Sc. (Hons)
Technical Support Computer Technician / Strong Communicator
(My CV is available for download in MS-Word, Adobe Acrobat and Notepad text file formats here)
Address:Please contact me for details
Mobile #:Please contact me for details
E-mail:geonetrix_2000@yahoo.co.uk
Web:
http://uk.oocities.com/geonetrix_2000
DOB:08/01/1978
Gender:Male
Nationality:British
Marital Status:Single

PROFESSIONAL PROFILE
  •   Committed Technical Support Computer Technician
  •   Strong communication skills
  •   Work proficiently with others and individually
  •   Well organized and reliable
  •   Thrives in a challenging environment

  • ACADEMIC HISTORY
    Cisco Certified Network Associate (CCNA) - Farnborough College of Technology2002 -
  •   Successfully completed Cisco Networking Academies CCNA Semester 1
  •   Successfully completed Cisco Networking Academies CCNA Semester 2
  •   Successfully completed Cisco Networking Academies CCNA Semester 3
  •   Currently studying Cisco Networking Academies CCNA Semester 4 (part time)

  • B.Sc. (Hons) Computer Science (2:2) - University of Wales, Cardiff1996 - 1999
  •   Individual Project: Awarded the Computer Science Department Prize for best Third Year Project
          during academic year 1998-99
  •   Pascal Programming & Algorithms I, II & III, Basic Computer Science, Computer Architecture
  •   C Programming, Computer Security, Discrete Mathematics, Engineering Management
  •   Human Computer Interaction, Introduction to Database Management, Database Management
  •   Data Structures, Further Database Topics, Documentation: Data Modelling & Manipulation
  •   Mathematics for Computer Science I & II, Microcomputing & Prolog, Prolog & Expert Systems
  •   Networks & Distributed Systems, Object Oriented Applications, Object Oriented Methods
  •   Operating Systems, Parallel Processing I & II, Software Engineering, Systems Design-Theory
  •   Systems Design-Group Project

  • BTEC National Diploma in Computer Studies (Distinction) - East Surrey College1994 - 1996
  •   Awarded "BTEC Student Of The Year 1995 (Computer Studies)" for consistent hard work
  •   Information Systems, Communication Skills, COBOL Programming, COBOL Project
  •   Pascal Programming, Computer Systems, Quantitative Methods, C Programming
  •   Small Business Systems Practice, Small Business Systems Concepts, Microelectronics

  • City & Guilds 7261 Information Technology - East Surrey College1996
  •   Microsoft Visual BASIC Programming
  •   Borland Turbo C++ Programming

  • GCSE - St. Bede's Secondary School1993 - 1994
  •   English (B), English Literature (C), Maths (C), Science (Double Award: CC),
  •   CDT Technology (A), Information Studies (B), Religious Studies (C)

  • CAREER HISTORY
    Dunston Associates Ltd., Hampshire, United Kingdom2003 -
    Technical Support Computer Technician
  •   Provide professional help desk and operational support for customers and engineers
  •   Provide comprehensive onsite support for customers
  •   Effective problem solving by fault diagnostics and troubleshooting
  •   Maintain customers' servers remotely via VPN tunnels/Dialup connections using RDP/Symantec pcAnywhere
  •   Record detailed reports of customers' problems and their resolutions for future reference in BridgeTrak
  •   Working knowledge of Windows 2000 Active Directory, Exchange Server, Outlook, Citrix and
          Sophos Anti-Virus

  • Temporary Full-Time Contract
  •   Cam Lock (UK) Ltd., Hampshire, United Kingdom
  • 2003
  •   Prism Data Management Ltd., Hampshire, United Kingdom
  • 2002 - 2003

    Telindus Ltd., Hampshire, United Kingdom2000 - 2002
    Production Laboratory Technician Team Leader
  •   Supervise workforce of three Production Laboratory Technicians
  •   Review quality of work performed in the department
  •   Ensure working environment complies to the ESD measures
  •   Monitor level of Laboratory tools and equipment, replenishing where necessary
  •   Maintain Telindus Customer Support FTP site, ensuring the latest software is available
  •   Provide help desk and operational support for customers and engineers
  •   Develop ISO9001 Production Test Procedure documentation for various networking hardware
          including troubleshooting and fault diagnosis

  • Telindus Ltd., Hampshire, United Kingdom1999 - 2000
    Production Laboratory Technician
  •   Performed laboratory testing of various networking hardware to ISO9001 quality standards:
  •   Cisco, Juniper, Marconi (FORE), Alcatel (XYLAN), Extreme, CellStack, Riverstone, Redback,
          NetScreen, Telindus
  •   Ensured thorough testing, configuration and appropriate software on ATM/Ethernet
          switches/hubs/routers for customers
  •   Diagnosed faults in customer equipment, carrying out repairs where necessary
  •   Liased with manufacturers, raising support cases and acquiring RMAs

  • PROFESSIONAL TRAINING
    Learning Tree2001
  •   Data Network Design & Optimization (453), Hands-On LAN Troubleshooting (254)
  •   Hands-On Internetworking with TCP/IP (467), Introduction to Datacomm & Networks (350)

  • Vital Network Services2000 - 2001
  •   Extreme - "Lighting up the Enterprise", Extreme - "Getting Started with Extreme"

  • Hemsley Fraser2001
  •   Assertiveness & Self-Confidence Development, Customer Service - Providing a Quality Service

  • Telindus1999 - 2001
  •   AMS, Juniper Product Course, Cisco: AVVID, ATM Workshops 1 & 2, FORE ASX-200BX
  •   ADVA: FSP Technical Training, Trainers: Customer Care & Telephone Techniques

  • COMPUTER EXPERIENCE
  •   HTML, Perl CGI, UNIX, C-Shell, X-Windows, MS-Office, FTP, AMS, Meeting Maker, BridgeTrak
  •   Windows 3.1/9x/NT4/2000/XP, MS-DOS, WinZip, PKZIP, Paint Shop Pro, FileMaker Pro, Outlook
  •   Citrix, Symantec pcAnywhere, Sophos Anti-Virus
  •   Swift keyboard skills: 103 gross keystrokes/minute for standard alphanumeric data entry

  • INTERESTS
  •   Badminton, driving & reading

  • REFERENCES
  •   Available upon request

  • * CV DOWNLOAD *
  •   MS-Word document format - (alvinscv_net.doc)
  •   Adobe Acrobat document format - (alvinscv_net.pdf)
  •   Notepad text format - (alvinscv_net.txt)

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    E-mail me at:

    GeoNETrix_2000@yahoo.co.uk
    and give me any comments and suggestions. Thanks!