 |
Guestbook Archive 1
First Name : Jason
Which Dell model do you own? : 5100
Have you experienced overheating problems? : y
When did the problems start? : a few weeks ago
Did The Solution solve your problems? : have to try it
still
What were your temps. before & after the fix? : ????
Will you buy from Dell again? : maybe, maybe not
Additional Comments... :
First Name : CJ
Which Dell model do you own? : 5150
Have you experienced overheating problems? : Yes
When did the problems start? : Just now, 6 months old
system
Did The Solution solve your problems? : In progress
What were your temps. before & after the fix? :
Will you buy from Dell again? : probably
Additional Comments... : Just wanted to say thanks. Of
course I havent run through all the checks to see how
well my system responds, but at least there is a place
to go for help!
First Name : Martin
Which Dell model do you own? : 5100
Have you experienced overheating problems? : yes
When did the problems start? : 5 months after purchase
Did The Solution solve your problems? : yes
What were your temps. before & after the fix? : before
68, after 36
Will you buy from Dell again? : not sure
Additional Comments... : Since Dell is aware of the the
problem, they should have come up with a fix for this
yesterday! I will certainly not recommend Dell laptops
to anyone I know
First Name : CJ
Which Dell model do you own? : Inspiron 5150
Have you experienced overheating problems? : Yes
When did the problems start? : November
Did The Solution solve your problems? : Havent Tried
What were your temps. before & after the fix? : Havent
Tried
Will you buy from Dell again? : Maybe
Additional Comments... : Its very frustrating to be a
college student and dealing with your only computer
source shutting down during important tasks.
First Name : Tor-André
Which Dell model do you own? : 5100
Have you experienced overheating problems? : Yes
When did the problems start? : 6 months after purchase
Did The Solution solve your problems? : Havent tried the
solution yet, going to buy compressed air today
What were your temps. before & after the fix? : na
Will you buy from Dell again? : hmmm...... maybe
Additional Comments... :
First Name : Walyd
Which Dell model do you own? : 5150
Have you experienced overheating problems? : yes
When did the problems start? : 4 months after
Did The Solution solve your problems? : not really
What were your temps. before & after the fix? : 65C,
55C-60C
Will you buy from Dell again? : maybe
Additional Comments... : I still cant figure out why the
cooling system was designed this way i.e sucking air
from bottom of pc
First Name : Imtiaz Vohra
Which Dell model do you own? : I5100
Have you experienced overheating problems? : yes
When did the problems start? : 2/23/04
Did The Solution solve your problems? : no
What were your temps. before & after the fix? :
Will you buy from Dell again? : Maybe
Additional Comments... : Ive never had a problem with
any DELLs before this one.
First Name : Amy
Which Dell model do you own? : Inspiron 5100
Have you experienced overheating problems? : yes
When did the problems start? : January 2004
Did The Solution solve your problems? : no
What were your temps. before & after the fix? : unable
to obtain
Will you buy from Dell again? : no
Additional Comments... : Dell refused to repair under
warranty claiming there was a liquid spill on
motherboard. Outside computer tech said none was found
on motherboard
First Name : David
Which Dell model do you own? : Inspirion 5100
Have you experienced overheating problems? : Temperature
are starting to climb.
When did the problems start? : About 60 days after
receiving the computer.
Did The Solution solve your problems? : Havent tried it
yet . . . going to buy air today.
What were your temps. before & after the fix? : N/A
Will you buy from Dell again? : Dont Know.
Additional Comments... : this is the first time I have
bought from Dell . . . I normally build my own
computers, but I needed a laptop . . . if this turns out
to be a piece of junk (I am currently waiting for a
replacement hard drive) I certainly will not buy from
Dell again.
First Name : ROYERE
Which Dell model do you own? : SmartPC 250N (Smartstep)
Have you experienced overheating problems? : yes!!!!
When did the problems start? : about 9 months after
purchase
Did The Solution solve your problems? : I did the
tearing down operation and cleaning as indicated, put
back all the pieces together and...
What were your temps. before & after the fix? : very
high before, reasonnable after
Will you buy from Dell again? : I will go to the web
first and get information
Additional Comments... : I am just one among hundreds of
users of SmartPC 250 N (Samrtstep in the US) : in the
trouble with these damned shutdowns due to unsufficient
cooling of CPU; I have experienced this problem for the
past 6 months (I bought the laptop October 2002, 15 mon
First Name : Dave
Which Dell model do you own? : Inspiron 5100
Have you experienced overheating problems? : yes
When did the problems start? : 1 week
Did The Solution solve your problems? : temp
What were your temps. before & after the fix? :
Will you buy from Dell again? : no
Additional Comments... : Not worth the hassle, i filed
with BBB, tech support hung up on me, put a block on my
credit card and am not paying Dell and am siting the
lemon law for cause of non-payment to Dell.
First Name : Randy
Which Dell model do you own? : 5150
Have you experienced overheating problems? : yes
When did the problems start? : 5 months
Did The Solution solve your problems? :
What were your temps. before & after the fix? :
Will you buy from Dell again? :
Additional Comments... : This is a poorly designed
laptop. If the processor was not supposed to be used in
a mobile system then Dell shouldnt sell it!!!!!!!
First Name : Kevin
Which Dell model do you own? : 5100
Have you experienced overheating problems? : Yes
When did the problems start? : 4 Months After Purchase
Did The Solution solve your problems? : Yes
What were your temps. before & after the fix? : Before:
68 After: 37
Will you buy from Dell again? : Yes
Additional Comments... : After 4 times my computer shut
down in 2 hours, I knew something was wrong. I figured
there was dust in there because there was not much air
coming out the back. After I searched a while, I found
the dell forum that would fix this problem, and then
came t
First Name : John
Which Dell model do you own? : Inspiron 5150
Have you experienced overheating problems? : Yes
When did the problems start? : 4 Months after purchase
Did The Solution solve your problems? : I have not tried
it yet, but it should not be required. At least not that
soon.
What were your temps. before & after the fix? :
Will you buy from Dell again? : I havent had a good
experience at sale or since, so Im not sure.
Additional Comments... : This is a really poor design.
Something like this should not happen after 4 months or
even less. I know the chip can run hot, but Im not even
out of the basic warranty (thankfully I suppose). Thats
too short of a time, and cleaning it weekly isnt a real
s
First Name : sam
Which Dell model do you own? : 5150
Have you experienced overheating problems? : yes
When did the problems start? : 2 months after purchase
Did The Solution solve your problems? : currently
applying it
What were your temps. before & after the fix? : not sure
Will you buy from Dell again? : if they fix problem
Additional Comments... :
First Name : Jerry
Which Dell model do you own? : 5100
Have you experienced overheating problems? : Yes
When did the problems start? : A couple of months ago
Did The Solution solve your problems? : Dont know yet.
Just found the solution
What were your temps. before & after the fix? : Not sure
Will you buy from Dell again? : Maybe.
Additional Comments... : Ive purchased three systems
from Dell in the past three years. Not sure if I would
bu again with the current problem going unresolved.
First Name : rose
Which Dell model do you own? : i5100
Have you experienced overheating problems? : yes
When did the problems start? : nut sure
Did The Solution solve your problems? :
What were your temps. before & after the fix? :
Will you buy from Dell again? : probley
Additional Comments... :
First Name : Jake
Which Dell model do you own? : 5150
Have you experienced overheating problems? : yes
When did the problems start? : a couple months after
purchase
Did The Solution solve your problems? : havent tried yet
What were your temps. before & after the fix? :
Will you buy from Dell again? : Yes, if the provide a
fix. they have been great to work with in the past.
Additional Comments... :
First Name : Justin
Which Dell model do you own? : Inspiron 5150
Have you experienced overheating problems? : Yes
When did the problems start? : three weeks after
purchase
Did The Solution solve your problems? : yes
What were your temps. before & after the fix? :
Will you buy from Dell again? : No
Additional Comments... :
First Name : Robert
Which Dell model do you own? : 5150
Have you experienced overheating problems? : yes
When did the problems start? : 2 months after purchase
Did The Solution solve your problems? : wasnt known then
What were your temps. before & after the fix? : before
unk, after 39
Will you buy from Dell again? : yes
Additional Comments... : Under warrantee, CPU, hard
drive and cooling assembly replaced. heat had caused
drive failure.
First Name : James
Which Dell model do you own? : Inspiron 5100
Have you experienced overheating problems? : Yes
When did the problems start? : ^ months after purchase
Did The Solution solve your problems? : seems to
What were your temps. before & after the fix? : dont
know
Will you buy from Dell again? : maybe
Additional Comments... : see how dell handles this
problem. now they are doing nothing
First Name : Ilya
Which Dell model do you own? : inspirion 5100
Have you experienced overheating problems? : YES
When did the problems start? : 3 months after purchase
Did The Solution solve your problems? : yes
What were your temps. before & after the fix? : 50,35
Will you buy from Dell again? : no
Additional Comments... :
First Name : Sam
Which Dell model do you own? : 5100
Have you experienced overheating problems? : yes
When did the problems start? : about seven months after
purchase
Did The Solution solve your problems? : yes
What were your temps. before & after the fix? : well
before i dont know, as it was turning off. I did not
install fangui until after I blew through the vents. now
the idle temp. is 44C, and it goes up to 66C.
Will you buy from Dell again? : depends on how they
handle this.
Additional Comments... : Hopefully dell will fix the
situation for all users...not just the ones that email
in and complain.
First Name : jeff
Which Dell model do you own? : i5100
Have you experienced overheating problems? : yes
When did the problems start? : ever since i got my
machine
Did The Solution solve your problems? : no
What were your temps. before & after the fix? : i just
blew into my fan, and i think it helped
Will you buy from Dell again? : maybe
Additional Comments... :
First Name : Dustin
Which Dell model do you own? : Inspiron 5100
Have you experienced overheating problems? : ALOT
When did the problems start? : A few months ago
Did The Solution solve your problems? : It helped...
What were your temps. before & after the fix? : before-
high 50s, after mid 40s
Will you buy from Dell again? : HELL NO!
Additional Comments... : I think this problem affects
almost everyone with this model and dell has done
NOTHING to fix it except tell us to buy dust off...this
is ridiculous.
First Name : dave
Which Dell model do you own? : 5150
Have you experienced overheating problems? : yes
When did the problems start? : ca. 4 months after
purchase
Did The Solution solve your problems? : paritally
What were your temps. before & after the fix? : ?
Will you buy from Dell again? : NO!
Additional Comments... : dell switzerland delivered the
pc far too late with no comment. support sucks!
First Name : John Paul
Which Dell model do you own? : Inspiron 5100
Have you experienced overheating problems? : Yes
When did the problems start? : 6 months after delivery
Did The Solution solve your problems? : Went longer
before shutting down
What were your temps. before & after the fix? : Unknow
but hot
Will you buy from Dell again? : Depends on how Dell
fixes this problem if they intend to fix it.
Additional Comments... : I wonder if Dell will just wait
until our warranty expires???
First Name : Timothy
Which Dell model do you own? : Inspiron 5150
Have you experienced overheating problems? : Yes
When did the problems start? : 40 days after purchase
Did The Solution solve your problems? : not sure
What were your temps. before & after the fix? : unknown
Will you buy from Dell again? : possibly, depending on
resolution of problem
Additional Comments... : tech support / service is
excellent
First Name : Jasper Horng
Which Dell model do you own? : 5150
Have you experienced overheating problems? : Yes
When did the problems start? : 2-3 Months after purchase
Did The Solution solve your problems? : Somewhat
What were your temps. before & after the fix? : Before,
hitting 73C, after sent to dell, back down to 63.
Will you buy from Dell again? : No.
Additional Comments... : Horrible experiance with tech
support. If dell even bothers to look up this info in
their systems, they will know it is very true.
First Name : cheryl
Which Dell model do you own? : 5100
Have you experienced overheating problems? : yes
When did the problems start? : 4months ago
Did The Solution solve your problems? : i am returning
to dell for a fix
What were your temps. before & after the fix? :
Will you buy from Dell again? :
Additional Comments... : I was told by dell to run
diagnostic which I finally got through-even though my
computer shut down 3 times-everything worked fine they
have asked me to return it to be fixed
First Name :
Which Dell model do you own? : inspiron 5100
Have you experienced overheating problems? : yes
When did the problems start? : jan 04
Did The Solution solve your problems? : nope
What were your temps. before & after the fix? :
Will you buy from Dell again? : Nope..apple
Additional Comments... : Could you post how long it took
for it to be shipped to you, how they went about
shipping it, the evil indian tech support i had to go
through...thanks..nice site
First Name : John
Which Dell model do you own? : Inspiron 2650
Have you experienced overheating problems? : No
When did the problems start? : Never
Did The Solution solve your problems? : Er, I never had
an overheating problem, by my screen was F*cked and they
didnt sold that!
What were your temps. before & after the fix? : Er,
Temp. Monitoring programs refuse to read temps on the
Inspiron 2650
Will you buy from Dell again? : Sure, dont see why not.
Additional Comments... :
First Name : Phillip
Which Dell model do you own? : Inspiron 5100
Have you experienced overheating problems? : Yes
When did the problems start? : October 2003
Did The Solution solve your problems? : The current
solution has so far
What were your temps. before & after the fix? : idling
~58 C, shutting off at 78 C when I used the machine,
Now, ~45 idling, 63 max.
Will you buy from Dell again? : NO
Additional Comments... : I purchased the machine in
April of 2003. I was quite pleased until my machine for
no apparent reason started throttling the CPU speed to
almost nothing. I have just now (March 2004) gotten the
fan and heatsink replaced, after two months of email and
phon
First Name : Will
Which Dell model do you own? : 5100
Have you experienced overheating problems? : Yes
When did the problems start? : 2 months after I bought
it.
Did The Solution solve your problems? : It helps.
What were your temps. before & after the fix? : 60+C.
noe 37C
Will you buy from Dell again? : Never.
Additional Comments... :
First Name : Aaron
Which Dell model do you own? : Gutfreund
Have you experienced overheating problems? : yes
When did the problems start? : 1 month ago
Did The Solution solve your problems? : somewhat.
lowered temp, but not enough.
What were your temps. before & after the fix? : 58
(before) / 43 (after)
Will you buy from Dell again? : questionable, especially
for laptops.
Additional Comments... : You guys are doing great work.
Thank you so much.
First Name : russ
Which Dell model do you own? : inspiron 5100
Have you experienced overheating problems? : not yet
When did the problems start? : never
Did The Solution solve your problems? : no
What were your temps. before & after the fix? : dont
know
Will you buy from Dell again? : all depend,s
Additional Comments... : if i have to blow compressed
air into my computer and get all that dust inside of it
they better do something about the problem,s these
computer,s are getting im not getting any dust inside of
my pc
First Name : Tyler
Which Dell model do you own? : Inspiron 5100
Have you experienced overheating problems? : yes
When did the problems start? : October or November
Did The Solution solve your problems? : Yes
What were your temps. before & after the fix? : 56-57 C
after - 42 -45 C
Will you buy from Dell again? : Possibly
Additional Comments... : This is a design flaw. Ive
worked with many other Dells and enjoy them. This is a
problem that DELL needs to FIX.
First Name : Shaun
Which Dell model do you own? : Inspiron 5150
Have you experienced overheating problems? : yes
When did the problems start? : 2-3 Months after purchase
(Nov-Dec 04). Spent the next several months passing
computer back and forth with Dell while spending well
over 24 hours of my own time trying to find/apply
sollutions.
Did The Solution solve your problems? : Refuse to
service my own machine every 2 weeks just to have it run
like it should be.
What were your temps. before & after the fix? :
Will you buy from Dell again? : Only if they show a new
commitment to quality and product support. I need to
know that if I have a problem with their machine, they
will actually SOLVE THE PROBLEM, not just respond
quickly. What good is it if my laptop overheats and
every time I call the
Additional Comments... :
First Name : David
Which Dell model do you own? : I5150
Have you experienced overheating problems? : yes
When did the problems start? : Feb. 2004
Did The Solution solve your problems? : yes
What were your temps. before & after the fix? : max
before: 72C max after: 64C
Will you buy from Dell again? : depends on how they
resolve this issue
Additional Comments... :
First Name : Ray
Which Dell model do you own? : Clar
Have you experienced overheating problems? : not yet
When did the problems start? :
Did The Solution solve your problems? :
What were your temps. before & after the fix? :
Will you buy from Dell again? :
Additional Comments... : Just took delivery of a 5100.
Dont know if I should keep or return. Appreciate knowing
the problem exists. Thanks.
First Name : f
Which Dell model do you own? :
Have you experienced overheating problems? :
When did the problems start? :
Did The Solution solve your problems? :
What were your temps. before & after the fix? :
Will you buy from Dell again? :
Additional Comments... :
First Name : Rick
Which Dell model do you own? : 5100
Have you experienced overheating problems? : No
When did the problems start? : Never
Did The Solution solve your problems? : Had no problem
What were your temps. before & after the fix? : 41
before, 34 after
Will you buy from Dell again? : Yes
Additional Comments... : I make only light use of this
laptop (Internet and MS Office) so nothing to up the
temps. But blowing air through the vents dropped the
overall temps and my hands stopped sweating.
First Name : Claire
Which Dell model do you own? : 5100
Have you experienced overheating problems? : Yes
When did the problems start? : January 2004
Did The Solution solve your problems? : Yes - but still
shuts off but it take longer.
What were your temps. before & after the fix? : I did
not install temperature reading software but I did clean
the dust out from within the laptop using compressed air
Will you buy from Dell again? : Starting to have doubls
Additional Comments... : My dad had two Dell Latitude
which work perfevtly and he convinced me that the Dell
Laptop was the most realible one on the market and Dell
had the most knowledgable techmician and the best
Consumer Support. Im starting to think that maybe my dad
was wron
First Name : Charles
Which Dell model do you own? : SmartStep 220N
Have you experienced overheating problems? : yes
When did the problems start? : 2/13/04
Did The Solution solve your problems? : yes
What were your temps. before & after the fix? : unknown
Will you buy from Dell again? : not sure
Additional Comments... : Dell Support couldnt solve the
problem. cazints post did solve the problem.
First Name : Bryan
Which Dell model do you own? : 5100
Have you experienced overheating problems? : Yes
When did the problems start? : about a month ago
Did The Solution solve your problems? : No
What were your temps. before & after the fix? : 67
almost then 61
Will you buy from Dell again? : no
Additional Comments... : really bad design flaw
First Name : Wang
Which Dell model do you own? : Inspiron 5150
Have you experienced overheating problems? : yes
When did the problems start? : after 4 months i bought
it
Did The Solution solve your problems? : no
What were your temps. before & after the fix? :
reinstall the windowsXP and drivers
Will you buy from Dell again? : if they still do nothing
the answer is no
Additional Comments... :
First Name : Matt
Which Dell model do you own? : 5100
Have you experienced overheating problems? : yes
When did the problems start? : 5 months after purchase
Did The Solution solve your problems? : yes. although I
have not replaced my heatsink yet, the shutdowns have
ceased. but it is still running hot. so i will have to
get the heatsink replaced.
What were your temps. before & after the fix? : before I
was getting idle temps of around 58ish, and it would
immediately rise up to 73ish and shut off. Now, after
blowing through the vents I get idles of around 51C, and
it rises to around 71C, but id doesnt shut down.
Will you buy from Dell again? : as someone else
mentioned, it really depends on how they handle this
situation. I would like to buy from the again, as I have
purchased a bunch of computers from Dell. But as a basic
matter of principle, my business will be forced to go
elsewhere if they
Additional Comments... : do the right thing dell.
First Name : jonathan
Which Dell model do you own? : 5150
Have you experienced overheating problems? : severe
When did the problems start? : 3 months after purchase
Did The Solution solve your problems? : fangui and help
from the forum solved the problem
What were your temps. before & after the fix? : low 70s
before, mid 40s after
Will you buy from Dell again? : if they improve customer
service and fully test new models, yes
Additional Comments... : what else can be said...one of
the worlds most reputable companies and it seems people
in the forums know more than the tecchies...and the
forum doesnt charge a rediculous price on software
advice like dell
First Name : khien
Which Dell model do you own? : 5150
Have you experienced overheating problems? : yes
When did the problems start? : 2 months
Did The Solution solve your problems? : not sure
What were your temps. before & after the fix? : 34
Will you buy from Dell again? : no
Additional Comments... :
First Name : Jonathan
Which Dell model do you own? : 5100
Have you experienced overheating problems? : yes
When did the problems start? : about 3 months after I
purchased the computer
Did The Solution solve your problems? : yes
What were your temps. before & after the fix? : before,
i idled close to 56ish, and would immediately go up to
73C within just a few minutes, and would shutdown. After
applying the solution, my idle temps are around 34C, and
my max. temp is 59C.
Will you buy from Dell again? : depends. if they rectify
the problem, by doing something...not sure what yet, but
something, then perhaps. otherwise, definately no. No
action on their part will definately be their conscious
choice to lose at least this customer.
Additional Comments... :
|
