Work Experience

Employment

Turner Techtronics, Inc. (TTI)
Where: Burbank, CA
When: August 2007- Present
Position: Help Desk Analyst
Duties and Responsibilities:
Use Remedy Action request System to log service tickets to record and update the status and solutions of problems.
Accept and give phone calls to clients to confirm their information and follow up on existing problems.
Use the Active Directory (AD) system to manage accounts, update status and reset passwords.
Use SMS or MS NetMeeting to investigate firsthand the client’s problem by taking control of their computer.
Consult with colleagues on finding the sources of software problem with user applications like Microsoft Outlook and the Exchange Server.

Mechanized Propulsion Systems (MPS)
Where: Rosamond, CA
When: July 2007- Present
Position: Intern (July 2007- October 2007), Web page developer (November 2007- Present)
Duties and Responsibilities:
Collaborate with management in layout and design of web pages.
Using JavaScript and Pearl to add and modify functionality to pages.
Assist the Project Coordinator and Mechanical Engineer in completing projects that require precision manual dexterity on some weekends.

Transportation Security Administration (TSA)
Where: San José, CA
When: August 2005- Present
Position: Transportation Security Officer
Duties and Responsibilities:
Screen passengers and baggage to prevent prohibited items from entering the sterile area.
Interacted with travelers and their companions to restore their confidence in flying while maintaining a secure environment.
Responded to emergency situations in a punctual manner to protect people and property form damage.
Read and practiced the standard operating procedures (SOP) to adhere to a high standard of service.
Handled Sensitive Security Information (SSI) to prevent disclosure.

United Accounting & Tax
Where: Alhambra, CA
When: June 2002 – June 2005
Position: Clerical Assistant
Duties and Responsibilities:
Entered and interpreted client data using QuickBooks.
Created profit and loss statements to analyze income and expenses for client’s company.
Organized office to maintain a clean easy-to-access environment.
Answered telephone calls and assisted clients with their questions.
Provided background support for manager such as deliveries, going to meetings, monitoring the office.

Vector Marketing Corp.
Where: Pasadena, CA
When: Summer 2002
Position: Sales Representative
Duties and Responsibilities:
Scheduled appointments to organize my schedule.
Marketed products to educate customers about the benefits of the product.
Reached sales goals to maintain morale.

99 Cents Only Stores
Where: Arcadia, CA
When: June 2000 – June 2002
Position: Stocker
Duties and Responsibilities:
Stocked items on shelves and improved the appearance of the store layout.
Organized interior warehouse for the convenience of retrieving them.
Maintained a high level of customer service by helping customer find the products they need and assisting them.

Volunteer Work

Alpha Phi Omega, Gamma Beta Chapter
When: 2003-2006
Where: San José, CA
Type: Service fraternity
Position: Alumni Secretary, Fall 2004
Duties and Responsibilities: Planning and Assisting in school and community events. Volunteering for fundraisers and helping organizations in need.

Service for Peace, CARP
When: 2002
Where: Pasadena, CA.
Type: Service and Peace organization.
Duties and Responsibilities: Planting trees, neighborhood cleanup, mentoring after school activities for elementary school kids.

02.16.2009

The Portfolio of Kenneth Cheung

Work Experience