• Provide technical support and problem-solving expertise to system users.
• Provide post implementation support.
• Activate online banking for every client depending on their needs.
• Handle the check masking of Paylink System of Citibank.
• Handle customers’ inquiries over the phone; investigate customers’ issues and ensuring that such issues are resolved timely.
• Work closely with the Implementation Manager, ask the tentative target live date and plan the over all implementation process and time line.
• Perform system demonstration on client side, have technical meeting with their IT people and address issues that may come out.
• Install ebanking systems/products to client side.
• Conduct Bechmarking before and after system upgrades, ensuring the speed of ebaking system of the company.
• Conduct training(s) on how to use the system.
• Assist in maintaining corporate intranet
• Prepare system documentations/manuals.
• Conduct software testing.
  

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• Design website for clients using Dreamweaver MX, FrontPage, Namoweb, Web Sheriff, Flash MX, Adobe Photoshop & Image Ready, Illustrator, Freehand, JASC Paint Shop Pro and Animation, Microsoft Image Composer, Picture It Express! and Page Maker
• Use Java Script, HTML, XML, CSS, PHP, MySQL, CGI, Perl, IIS, SQL & Apache
• Create brochures,/fliers, as a marketing tool of the company.
• Set up, maintain and administer corporate IT network infrastructure.
• Provide end-user support for office software and application.
• Conduct client’s presentations.
• Conduct training for IT Personnel(s) of every client regarding Remote Administration, Email Configuration, and Server Configuration.
• Handle IT inventory and documentation.
• Prepare system documentations/manuals.

• Update website as per request of the client(s).
  

• Running or pre-defining computer batch jobs for mainframe system, monitoring and tracking of job status, printing of reports, maintaining systems tables, diagnosing errors and testing scripts in the test environment

• Reset usernames and passwords for Banksys and GL Users using Lincsys.
• Maintained company’s Intranet.
• Conduct daily back-ups in Sybase and Oracle 8i
• Execute The Complete Banking Solution (TCBS) report for accounting department
• Monitoring of ATM status for all branches.
• Handle the following machines and systems: Lincsys, Unisys Clearpath, Vertices (Tape Management Software-TMS), UNIX, Control-D, Sun Solaris for ATM Monitoring, The Complete Banking Solution (TCBS) TWS, and OPC
  

• In depth knowledge in web designing
• Keen details in graphics designing and image rendering
• In depth knowledge in Web Designing
• In depth knowledge in Local Area Network implementation
• Knowledge in Site Administration (Remote Server)
• Knowledge in email configuration
• In depth knowledge in system implementation with system analysis
• In depth knowledge in Windows (9x, Me, XP, 2000)

• Well trained in Customer Service

• Java Script

• Web Programming using PERL
• Internet Server Management
• Dynamic Web Page Development

• Web Studio Macromedia Flash MX

• Basic Visual Basic 6.0

• Advanced Visual Basic 6.0

• Managing an Outsourced CRM/Call Center Program in the Philippines
• Managing Business Process (BPO) Value Chain for Domestic/Offshore Clients
• The Making of a World Class Animation/Interactive Websites from the Philippines