Telecommunications &
Information Technology1
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Telecom Applications
Why do 19 of the world's top 20 Telecoms companies run Oracle applications?
Oracle has a
proven track record
for delivering business value in the Telecoms industry. Only Oracle
offers end-to-end support for the key business processes for telecoms, from
service creation, offer management and order orchestration, through provisioning
and service delivery, to billing, revenue assurance, and reporting. Now with the
combined strengths of Oracle E-Business Suite, PeopleSoft, Siebel,
Portal Software
and
MetaSolv,
Oracle offers the widest choice of enterprise software applications for
BSS/OSS (business support systems and operational support systems).
With Oracle's unique portfolio of
solutions for the Telecoms
industry, you can rapidly create, sell, deliver and bill for new
services and content, increase customer satisfaction and loyalty, reduce
operating costs in the business and the network, and improve management
reporting and control.
DISCOVER HOW ORACLE FOR TELECOM CAN HELP YOU
Drive
Customer-Centric Business —
Improve the customer–service experience and focus on creating, selling,
and servicing a portfolio of innovative offers that are appealing and
competitive.
Enable Next
Generation Services — Accelerate
the creation, sale, fulfillment, billing, and delivery of convergent
services, and reduce the related total cost of ownership.
Go Beyond Voice and
Data — Empower providers to move
beyond traditional communication services to deliver rich media content
to every channel.
Optimize Business
Performance — Enhance corporate
and business insight and agility, targeting exactly the right
opportunities to maximize revenues and increase operational efficiency.
LEARN MORE
KEY PRODUCTS FOR TELECOM
NEWS & EVENTS
Press release:
Oracle Outlines Roadmap for Comprehensive Service Delivery Platform for
Telecommunications Industry
Event:
1000 Events: Oracle
Applications World Tour: Register today and find out how you can
energize your business with business applications designed specifically for
your industry
Telecom Products
|
To learn more about Oracle products used in these
processes select the product or,
contact an Oracle Representative. |
Service Creation
Partner & Channel Management
Service Activation / Provisioning
Customer Care
Billing and Revenue Management
Network Asset / Project Management
IT Infrastructure
|
Marketing and Sales
Order Management
Service Delivery
Service Assurance
Business Intelligence / Reporting
Information Architecture
|
|
Enterprise
Infrastructure:
Advanced Procurement,
Financials,
Human Resources |
|
Performance
Management:
E-Business Intelligence,
Balanced Scorecard,
Enterprise Planning & Budgeting |
|
Corporate
Governance:
Internal Controls Manager,
Financials,
Tutor,
Learning Management |
|
Services:
Consulting,
On Demand,
Education,
Support |
|
|
|
Drive Customer-Centric Business
In today's fiercely competitive communications market, service providers are
locked in a battle for customers and wallet share. Efficient customer
acquisition and retention is critical. In response to the competitive pressure,
many service providers are moving from a network-centric to a
customer-centric mindset in order to provide excellent customer service,
build brand loyalty, and maximize profitability.
Oracle is the global market leader in customer care applications. Our
extensive solution portfolio, which combines the strengths of Oracle, Siebel,
PeopleSoft, and JD Edwards, enables you to:
Gain Insight Into Customer
Preferences and Behavior
Increase Customer Satisfaction and
Loyalty
Maximize the Value of Each
Customer
GAIN INSIGHT INTO
CUSTOMER PREFERENCES AND BEHAVIOR
Customer data is often fragmented across multiple disparate systems,
inhibiting your ability to gain a single, complete, and accurate view of the
customer. Without such a comprehensive view, it's practically impossible to
understand preferences, analyze behavior, or recommend relevant offers. The
first step toward creating a customer-centric business is to take control of
your customer information, create one version of the truth, and make it
available to all systems and authorized personnel.
- Gain a single view of the customer across multiple systems
(including third-party systems)
- Share all customer data across all systems and with all the right
personnel
- Empower call center agents with a single, accurate view of the
customer
LEARN MORE
INCREASE CUSTOMER
SATISFACTION AND LOYALTY
Providing excellence and efficiency in customer service is a key factor in
raising customer satisfaction and building brand loyalty—especially in an
environment where service offerings can be replicated by competitors.
Oracle's extensive portfolio of customer relationship management solutions
combines the power of Oracle, Siebel, PeopleSoft, and JD Edwards, enabling
you to enhance the customer experience and focus on creating, selling, and
servicing a portfolio of innovative offers that are appealing and
competitive.
- Improve call center productivity, with the world's best-selling
customer care applications
- Increase customer satisfaction and reduce customer service costs,
with internet-based self-service and online billing
LEARN MORE
MAXIMIZE THE VALUE OF
EACH CUSTOMER
The key to growing Average Revenue Per User (ARPU) is to offer the right
products or service bundles to the right customers at the right time. Oracle
provides an extensive portfolio of sales, marketing, and analytics
applications, enabling you to gain a clear picture of each customer, analyze
individual customers, and maximize up-selling and cross-selling
opportunities across all channels.
- Analyze buying habits and behavior at the level of individual
customers
- Recommend the most relevant offers in real time
- Make offers available across multiple channels, including call
center and Web
- Improve your success rate over time, with self-learning diagnostic
tools
LEARN MORE
Enable Next Generation Services
Convergence in its many forms is fast becoming a reality in the
communications, media, and entertainment industries. Integrated bundles of voice
(fixed and mobile), internet, and television are the new standard. Whatever the
market—prepaid or postpaid, wireline or wireless—customers demand a seamless
experience across all services and, often, a single bill. Traditionally,
separate processes and systems were developed for each service. But, today, this
legacy of separate systems inhibits speed and efficiency in the service
lifecycle. The future requires streamlined and integrated processes and systems,
capable of supporting the lifecycle for all services.
As the first vendor to offer full ERP, CRM, service delivery, and billing
capabilities, Oracle is uniquely positioned to enable service providers to
deliver in the world of convergence. Combining the unique strengths of Oracle,
Siebel, and Portal Software, Oracle's solutions for convergence allow you to:
Create New Services Rapidly
Streamline Order Management and
Provisioning
Deliver Any Content or Service to
Any Device
Bill or Charge for Any Service,
Including Voice, Data, and Content
CREATE NEW SERVICES
RAPIDLY
Speed to market is critical to the successful exploitation of new markets
for services and content, particularly in an environment where some services
will have only a short lifespan.
Service-Oriented
Architecture (SOA) increases your
agility and flexibility in service creation. Oracle's SOA Suite offers
everything required to build, deploy, and manage SOAs. We also support the
rapid creation and delivery of services, with the
Oracle Service Delivery
Platform (SDP), which includes
pre-built services such as VoIP and Virtual PBX. Based on J2EE, the Oracle
SDP is also the perfect platform for third-party applications and services.
- Rapidly create and deploy new services or applications
- Deploy third-party services or applications developed on J2EE
LEARN MORE
STREAMLINE ORDER
MANAGEMENT AND PROVISIONING
Increasingly complex service orders can lead to costly and lengthy
quote-to-cash cycle times and a poor customer experience. From sales
configurations, pricing, proposals, and order capture to operations booking,
provisioning, and billing synchronization, Oracle Communications Service
Ordering provides a converged software solution that enables a multichannel,
single communications service-ordering process. Results include reduced
order fallout, increased revenue assurance, and shorter sales-to-activation
cycle times.
- Increase throughput for orders and service activation requests, by
automating the process
- Reduce operating costs by eliminating manual, error-prone tasks
- Improve cash flow and reduce working capital, by shortening the
order-to-cash cycle
LEARN MORE
DELIVER ANY CONTENT OR
SERVICE TO ANY DEVICE
As telecommunication companies embrace the new world of rich multimedia
content and services, speed to market and low cost of delivery are key.
Traditionally, separate platforms have been developed for different
services, leading to higher complexity, higher costs, slower time to market,
and lower flexibility. Oracle's
Service Delivery Platform
enables you to deliver any content or service (including third-party
content and services) to any device, including mobile devices.
- Deliver new services over next-generation networks (IP/IMS) and
legacy networks (PSTN, IN, GSM)
- Re-use standard building blocks (such as Presence, Call Control, SIP
Servlets, and Charging) when developing new services
- Immediately deploy Oracle's out-of-the-box services and applications
such as VoIP, Presence, VPBX, and Content Delivery Suite
- Deploy innovative and external application partner services within
your network and to your end customers
- Choose particular components from Oracle's SDP and plug into your
existing in-house SDP
LEARN MORE
BILL OR CHARGE FOR ANY
SERVICES, INCLUDING VOICE, DATA AND CONTENT
Service innovation is only as good as your ability to monetize the service.
It is critical to ensure that all revenues generated from services are
captured, billed, and collected.
Oracle
Communications Billing
and Revenue Management Release 7.3
builds on the proven real-time billing and revenue management platform
developed by Portal Software and deployed in more than 450 installations
worldwide. It enables service providers to radically improve time to market
of new services, build stronger brands, and lower their operational costs,
by managing, monetizing, and maximizing each revenue stream for any customer
type, service offering, partner relationship, payment method, business
model, or geography.
- Bill or charge for any service, including content, VoIP, and IPTV
- Bill or charge in a postpaid and prepaid environment
- Improve bill accuracy and collection rates with online bill
presentment and payment
LEARN MORE
Go Beyond Voice and Data
As communications service providers (CSPs) move beyond voice and data and
expand into the realms of IPTV, video on demand, and other new high-value
services, the line between the communication and entertainment industries is
increasingly blurred. This new realm brings new challenges because CSPs must now
manage digital assets, content play-out, intellectual property rights, royalty
payments, third-party settlements, and more. Oracle provides an extensive
framework for managing the digital content value chain, enabling you to:
Store, Manage, and Search
Unstructured Digital Content
Play Out Any Content to Any Device
Streamline the Extended Value
Chain for Digital Content
STORE, MANAGE, AND
SEARCH UNSTRUCTURED DIGITAL CONTENT
Today's communications technology means that every interactive television,
every mobile phone, and every personal computer is potentially a
distribution channel for rich media content and services. One key building
block for seizing these opportunities is the Oracle digital asset management
system. Oracle's database expertise is at the core of our solution for
digital asset management, enabling you to:
- Ingest, classify, store, and manage vast quantities of digital
information in any format.
- Search your entire digital archive, throughout the enterprise, and
retrieve the right information in real time.
LEARN MORE
PLAY OUT ANY CONTENT TO
ANY DEVICE
The second key building block for serving the market for rich multimedia
content is the Oracle
Service Delivery Platform.
This platform enables you to deliver any content or service (including
third-party content and services) to any device—even mobile devices.
- Play out any digital content, to any device, over any network,
including next-generation networks (IP/IMS) and legacy networks (PSTN,
IN, GSM)
LEARN MORE
STREAMLINE THE EXTENDED
VALUE CHAIN FOR DIGITAL CONTENT
The value chain for digital content extends from content originators and
artists, through production, post-production, and distributors to the end
consumer, with communication service providers increasingly involved in the
distribution of digital content. These new business models require increased
collaboration and efficiency throughout the value chain in order to ensure
maximum revenue and profitability. Oracle solutions enable you to streamline
the extended value chain—from creation to delivery of content, including IP
management, sales, channel management, billing, and third-party settlements
- Manage partners and channels efficiently
- Align incentive schemes for resellers and partners
- Handle third-party settlements
LEARN MORE
Improve Compliance, Profitability, and Control
Fierce competition in the telecommunications industry is putting downward
pressure on prices and further eroding profit margins, while tougher regulatory
requirements have raised the stakes for the CFO. To compete in the marketplace
and comply with regulations, telcos must maintain tight financial control and
drive down operating costs wherever possible. Oracle's portfolio of solutions
for financial management, supply chain management, and reporting combines the
strengths of Oracle, Siebel, PeopleSoft, and JD Edwards, enabling you maintain
an accurate view of your operational and financial performance in real time,
rapidly consolidate and report across multiple legal entities, meet regulatory
requirements, and safeguard profitability.
Ensure Accurate Financial
Reporting Across Multiple Entities
Manage Network Assets Efficiently
Reduce Operating Costs with Shared
Services and On Demand
Manage Merchandise Logistics
ENSURE ACCURATE
FINANCIAL REPORTING ACROSS MULTIPLE ENTITIES
The need to expand service portfolios and achieve economies of scale has
driven record levels of mergers and acquisitions in the telecommunication,
media, and entertainment industries, leading to additional complexity for
consolidated reporting. Oracle's solutions for financial management enable
you to accelerate the closing process, consolidate data quickly, and deliver
rapid, accurate financial reporting for any number of entities.
- Gain efficiencies with highly automated financial processing
- Establish and maintain superior internal controls
- Provide the basis for enterprise-wide performance management
LEARN MORE
MANAGE NETWORK ASSETS
EFFICIENTLY
Telecom operators are investing billions of dollars in capital programs to
roll out next-generation networks. These programs require effective
administration to ensure optimal performance throughout the asset lifecycle,
prevent waste, and safeguard the integrity of the balance sheet. Oracle's
solution portfolio for asset lifecycle management enables you to manage
every aspect of the capital asset lifecycle, from planning and budgeting
through procurement, project management, asset and labor capitalization to
maintenance, repair, and final retirement. Tight integration between
operational and financial systems helps ensure consistency between the
operational view of the network and the balance sheet, reducing asset
write-offs.
- Gain enterprise-wide visibility of network assets
- Integrate operational and financial views of network assets
- Optimize network asset utilization
- Reduce CAPEX & OPEX spending
- Ensure compliance with regulatory and audit requirements
LEARN MORE
REDUCE OPERATING COSTS
WITH SHARED SERVICES AND ON DEMAND
As margins in the traditional telecommunication markets grow ever tighter,
leading communications companies recognize the potential to cut operating
costs through alternative operating models such as shared services, systems
outsourcing, and business process outsourcing. Oracle's business
applications have a strong pedigree in shared service center deployments,
where Oracle's ability to manage any number of entities from a single
instance creates a compelling business case. Oracle On Demand leaves you
free to focus on your core business, and gives you a predictable cost
structure, while we manage your Oracle software for you.
- Improve cost structure through streamlined and integrated business
processes
- Scale to serve the requirements of multiple lines-of-business or
entities
- Develop consistency in all business processes
- Enhance market responsiveness with appropriate controls through
flexible business rules
LEARN MORE
MANAGE MERCHANDISE
LOGISTICS
In an environment of severe price-based competition, high
customer-acquisition cost, and trend-savvy customers, telecom operators have
to transform their business processes in order to ensure speedy market
responsiveness and capture customer sales. Oracle's solution portfolio for
managing merchandise logistics enables you to manage every aspect of the
trading merchandise value chain, from planning through procurement,
distribution, and accounting. Tight integration between supply chain and
financial systems helps ensure consistency between the operational view of
the trading merchandise and the balance sheet, reducing adjustments, and
improving cashflow visibility.
- Plan requirements to meet rapidly changing customer demands
- Reduce merchandise stock-outs
- Improve visibility of trading merchandise
- Enhance cashflow visibility and accountability
- Ensure timely and accurate communication with trading partners
LEARN MORE
Optimize Business Performance with Intelligent, Real-Time
Analytics
In the hyper-competitive telecommunications industry, it is critical to
understand the factors that affect success across all aspects of the enterprise
and to be able to act on the information in real time. Oracle's extensive
portfolio of business intelligence solutions combines the power of Oracle's
database technology and Oracle Fusion Middleware with the industry's most
comprehensive business intelligence suite, to deliver an accurate, real-time
view of your critical business information, from customer behavior to sales
forecasts, from network performance to financial results.
Gain Insight into Your Enterprise
Gain Insight into Your Customers
GAIN INSIGHT INTO YOUR
ENTERPRISE
To compete effectively in today's crowded marketplace, you need to make
business decisions based on a clear, accurate, and real-time view of your
business performance. Oracle Business Intelligence (BI) is the most
comprehensive portfolio of technology and applications for enabling the
insight-driven organization, including leading BI applications, BI platform
technology, and data warehousing.
- Gain clear insight into your business performance in real time
- Manage your business performance with pre-built, industry-specific
dashboards
- Drill down to the detail of every business transaction
- Monitor business processes in real time
LEARN MORE
GAIN INSIGHT INTO YOUR
CUSTOMERS
Is your customer data fragmented across multiple disparate systems,
inhibiting your ability to gain a single, complete, and accurate view of the
customer? Without such a comprehensive view, it's nearly impossible to
understand preferences, analyze behavior, or recommend relevant offers. To
make better decisions relating to your customers, you need to take control
of your customer information, create one version of the truth, and make it
available to all systems and authorized personnel.
- Gain a single view of the customer across multiple systems
(including third-party systems)
- Empower call center agents with a single, accurate view of the
customer
LEARN MORE
Transform Information Architecture to Support Next–Generation
Services
As network operators prepare to deliver the next generation of communications
services, many are moving from circuit-switched to IP-based networks to reduce
operating costs and increase service flexibility. Traditional information
architectures were never designed to cope with the rapidly changing services
portfolio of a modern telecom operator—so these, too, must change. Oracle can
support your communications business on the road to next generation services,
enabling you to:
Transform to Service-Oriented
Architecture
Ensure Carrier-Grade Performance
and Resilience for All Your Applications
Reduce the Cost of IT
Infrastructure in BSS, OSS, and Network
TRANSFORM TO
SERVICE-ORIENTED ARCHITECTURE
Leading telecommunication companies recognize the need to adopt
Service-Oriented Architecture to accelerate the delivery of next generation
services. Oracle's portfolio for SOA combines the power of our carrier-grade
database technology and Oracle Fusion Middleware, allowing you to transform
your information architecture to deliver the flexibility and agility to keep
you ahead.
- Design, build, and manage a Service-Oriented Architecture
- Accelerate the creation and delivery of new services, reducing time
to market
- Share information more effectively across all systems
- Reduce integration costs and leverage your existing IT investments
LEARN MORE
ENSURE CARRIER-GRADE
PERFORMANCE AND RESILIENCE FOR ALL YOUR APPLICATIONS
Losing a mission-critical application, such as a billing system, can cost
you tens of thousands of dollars every minute. With Oracle's Real
Applications Clusters, you can make your applications unbreakable, ensuring
"five nines" availability to meet carrier-grade requirements. Combine the
speed of the Oracle TimesTen In-Memory Database, and you can achieve the
performance levels required for network applications, such as HSS and
real-time charging.
- Deliver 100% availability for your critical applications, such as
billing
- Achieve real-time performance for real-time applications, such as
prepaid rating and charging
- Load balance for optimum server utilization, yielding reduced
capital and operating costs
- Manage peak loads with Oracle Grid technology
LEARN MORE
REDUCE THE COST OF IT
INFRASTRUCTURE IN BSS, OSS, AND NETWORK
Network IT infrastructure, such as switches and routers, has traditionally
been based on proprietary hardware and software, making it expensive to own.
Today, that traditional model is being challenged by the availability of
low-cost hardware components and open standards-based software capable of
delivering carrier-grade performance and reliability. The Oracle Carrier
Grade Framework, in conjunction with low-cost blade servers and the Linux
operating system, will allow network equipment manufacturers and network
operators to dramatically reduce the cost of ownership for network IT
infrastructure.
- Reduce the capital costs and operating costs of network IT
infrastructure
- Dramatically reduce application development time and costs
- Improve flexibility and service agility
- Build applications on a modular, standards-based framework of
services
LEARN MORE
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