Telecommunications & Information Technology1  2(Under Construction)

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Communications

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TELECOMMUNICATIONS

Business Problem - Managing Billions of Capital Investment for Competitive Advantage

Intense competition and huge capital requirements in the telecom industry put the squeeze on your profit margins and make good decision making critical. You need to tackle tough business challenges such as:

• Reducing operating costs and improving operational efficiency without sacrificing customer service and satisfaction.
• Ensuring significant ROI on investments and profitability for new services to maximize shareholder value while complying with regulatory requirements.
• Reducing churn rates and maximizing revenues by leveraging and up-selling within the customer base.
• Managing labor expenses like call center, customer service, and field technician costs by improving efficiency and maximizing current investment.
• Gaining insight into company performance across multiple product lines with consolidated data from disparate billing and provisioning systems.

To stay competitive, your must closely examine your financial practices, business models, and approaches to the market.

Solution - Taming the Telecom Turmoil

With Business Performance Management from Hyperion, you'll be able to:

• Track and manage operating costs with consolidation, planning, business forecasting and budgeting, and reporting functionality. With real-time, accurate data you can better understand actual costs and revenues, make better decisions, and discover new sources of revenue.
• Maximize profitability and ROI on investments by modeling business and product scenarios to anticipate results and expand strategic decision making.
• Reduce churn rates by analyzing customer data ? usage patterns, price, quality, service, and technology ? to identify problem areas and opportunities.
• Improve resource utilization and efficiency by modeling service delivery scenarios and analyzing information to identify redundancies and profitable growth opportunities.
• Improve decision making with one version of the truth across the enterprise with consolidated financial and operational data.

Hyperion Business Performance Management provides insight to help you improve financial and operational performance. Hyperion can help you with:

• Extracting insights and trends
• Customer churn analysis
• Capacity planning
• Call center management
• Budgeting and forecasting
• Customer and market segmentation

TELECOMMUNICATIONS - BUSINESS BENEFITS

Benefits for Finance

Hyperion helps you provide the level of forecasting, planning, and analysis your company needs to better manage performance and improve decision-making. Your key performance and operating metrics are consolidated from global sources into a single, unified view of enterprise financial information. With Hyperion, you can:

• Fine tune your ability to meet regulatory requirements such as FCC tariffs, state level tariffs, and the Telecom Act of 1996, with detailed, integrated, and accurate cost data.  
• Identify and analyze costs across every service and activity within your company to make better operational decisions and maximum shareholder value.
• Make better decisions on budget management with up-to-the-minute information on key performance indicators and dynamic “what-if” modeling scenarios.

Benefits for Business Managers

Across lines of business, departments, or subsidiaries, Hyperion can help you track and manage your company’s performance in real-time. Armed with better quality data for decisions, you can improve profitability of product lines, reduce churn rates, identify areas for cost savings, and improve customer service. For example, you’ll be able to:

• Monitor and manage performance across lines of business to ensure accuracy of information and decrease costs of doing business. Give managers the data they need to better manage their department or operation.  
• Identify most profitable product lines with analysis of usage data, subscriber trends, services mix, and delivery costs.  
• Identify most profitable customers by analyzing and profiling high-usage customers as targets for cross selling.  
• Accurately measure performance across lines of business to track productivity, capacity utilization, and service level efficiencies.

Benefits for IT

Hyperion enables IT to deliver the data and tools the entire organization needs to manage and improve performance. IT can also use these same tools to track and manage their own projects and services and improve decision-making. With Hyperion, you can:

• Deliver information deeper, faster, and more accurately into the enterprise, providing key information to line managers at an accelerated pace.  
• Manage day-to-day cost and revenue data for an accurate, up-to-date snapshot of performance.
• Maximize return on existing investments in CRM and ERP applications by improving analytic capabilities. Hyperion integrates data from these and other disparate systems (billing, call center, general ledger, etc.) to help LOB managers drive performance.  
• Accelerate response times for collecting data.  
• Monitor and manage capital expenditures by modeling and analyzing total cost of IT projects.  

"We gave ourselves a year to recover our bet on (the piloting and management system.) It was clear within a few months that the Hyperion project was promising.... we are beginning to see the potential synergies... (enabling us to) optimize this type of project along with high-performing methods and processes."
Jean Detruit
Director the Hyperion Competency Center
France Telecom

"With this system, executives can now share and view the unified data across the entire operations with more comprehensive displays and also make more strategic and faster decisions based on accurate information and data."
ll Cho
Manager, Cost Management Team
Finance & Accounting Office
Korea Telecom

Customers Stories

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