Information Please

 
When I was quite young, my father had one of the first telephones in
our neighborhood.  I remember well the polished old case fastened to
the wall.  The shiny receiver hung on the side of the box.  I was too
little to reach the telephone, but used to listen with fascination when
my mother used to talk to it.  Then I discovered that somewhere inside
the wonderful device lived an amazing person -- her name was
"Information Please" and there was nothing she did not know.
"Information Please" could supply anybody's number and the correct
time.

My first personal experience with this genie-in-the-bottle came one day
while my mother was visiting a neighbor.  Amusing myself at the tool
bench in the basement, I whacked my finger with a hammer.  The pain
was terrible, but there didn't seem to be any reason in crying because
there was no one home to give sympathy. I walked around the house
sucking my throbbing finger, finally arriving at the stairway.
The telephone!

Quickly, I ran for the footstool in the parlor and dragged it to the landing.
Climbing up, I unhooked the receiver in the parlor and held it to my ear.

"Information Please," I said into the mouthpiece just above my head.

A click or two and a small clear voice spoke into my ear.  "Information."

"I hurt my finger. . ." I wailed into the phone.  The tears came  readily
enough now that I had an audience.

"Isn't your mother home?" came the question.

"Nobody's home but me."  I blubbered.

"Are you bleeding?"

"No," I replied.  "I hit my finger with the hammer and it hurts."

"Can you open your icebox?" she asked.  I said I could.  "Then chip off a
little piece of ice and hold it to your finger," said the voice.
 
After that, I called "Information Please" for everything.  I asked her for help
with my geography and she told me where Philadelphia was. She helped me
with my math.  She told me my pet chipmunk that I had caught in the park just
the day before would eat fruits and nuts. Then, there was the time Petey, our
pet canary died.  I called "Information Please" and told her the sad story.

She listened, then said the usual things grown-ups say to soothe a child.  But I
wasn't consoled.  I asked her, "Why is it that birds should sing so beautifully
and bring joy to all families, only to end up as a heap of feathers on the bottom
of a cage?"

She must have sensed my deep concern, for she said quietly, "Paul, always
remember that there are other worlds to sing in."

Somehow I felt better.

Another day I was on the telephone.  "Information Please."

"Information," said the now familiar voice.  "How do you spell 'fix'?" I asked.

All this took place in a small town in the Pacific Northwest. When I was 9 years
old, we moved across the country to Boston.  I missed my friend very much.

"Information Please" belonged in that old wooden box back home, and somehow I
never thought of trying the tall, shiny new phone that sat on the table in the hall.

As I grew into my teens, the memories of those childhood conversations never
really left me.  Often, in moments of doubt and perplexity I would recall the serene
sense of security I had then.  I appreciated now how patient, understanding, and kind
she was to have spent her time on a little boy.
 
A few years later, on my way west to college, my plane put down in Seattle.  I had
about half an hour or so between planes.  I spent 15 minutes or so on the phone
with my sister, who lived there now.  Then, without thinking what I was doing, I dialed
my hometown operator and said, "Information, Please."

Miraculously, I heard the small, clear voice I knew so well, "Information."  I hadn't
planned this but I heard myself saying, "Could you please tell me how to spell 'fix'?"

There was a long pause.  Then came the soft spoken answer, "I guess your finger
must have healed by now."

I laughed.  "So it's really still you," I said.  "I wonder if you have any idea how much
you meant to me during that time."

"I wonder," she said, "if you know how much your calls meant to me.  I never had
any children, and I used to look forward to your calls."

I told her how often I had thought of her over the years and I asked if I could call her
again when I came back to visit my sister.

"Please do," she said.  "Just ask for Sally."

Three months later I was back in Seattle.  This time when I called, a different voice
answered "Information."  I asked for Sally.

"Are you a friend?"  she asked.

"Yes, a very old friend," I answered.

"I'm sorry to have to tell you this," she said.  "Sally had been working part-time the last
few years because she was sick.  She died five weeks ago."  Before I could hang up she
said, "Wait a minute.  Is your name Paul?"

"Yes," I responded.

"Well, Sally left a message for you.  She had me write it down in case you called.  Let me
read it to you.  The note says, 'Tell him I still say there are other worlds to sing in.  He'll know
what I mean.'"

I thanked her and hung up.  I knew what Sally meant.

Never underestimate the impression you may make on others.
 
--Author Unknown
 

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