Computer Problem Report Form
              



1.  Describe your problem:

    ________________________________________________________________

    ________________________________________________________________
              

2.  Now, describe the problem accurately:

    ________________________________________________________________

    ________________________________________________________________
              

3.  Speculate wildly about the cause of the problem:

    ________________________________________________________________

    ________________________________________________________________
              

4.  Problem Severity:
              
	   A.  Minor__
	   B.  Minor__
	   C.  Minor__
	   D.  Trivial__
              

5.  Nature of the problem:
              
    A.  Locked Up__
    B.  Frozen__
    C.  Hung__
    D.  Strange Smell__
              

6.  Is your computer plugged in?  Yes__ No__
              

7.  Is it turned on?  Yes__ No__
              

8.  Have you tried to fix it yourself?  Yes__ No__
              

9.  Have you made it worse?  Yes__
              

10. Have you had "a friend" who  "Knows all about computers"
    try to fix it for you?  Yes__  No__
              

11. Did they make it even worse?  Yes__
              

12. Have you read the manual?  Yes__ No__
              

13. Are you sure you've read the manual?  Maybe__ No__
              

14. Are you absolutely certain you've read the manual?   No__
              

15. If you read the manual, do you think you understood it? 
     Yes__ No__

16. If 'Yes' then explain why you can't fix the problem yourself.

    ________________________________________________________________

    ________________________________________________________________
              

17. What were you doing with your computer at the time the
    problem occurred?

    ________________________________________________________________

    ________________________________________________________________
              

l8. If you answered 'nothing' then explain why you were logged in?

    ________________________________________________________________

    ________________________________________________________________
              

l9. Are you sure you aren't imagining the problem?  Yes__ No__
              

20. Does the clock on your home VCR blink 12:00?  Yes__
    What's a VCR?__
              

21. Do you have a copy of 'PCs for Dummies'?  Yes__ No__
              

22. Do you have any independent witnesses to the problem? 
    Yes__ No__
              

23. Do you have any electronics products that DO work?
    Yes__ No__
              

24. Is there anyone else you could blame this problem on? 
    Yes__ No__
              
25. Have you given the machine a good whack on the top?
    Yes__ No__
              

26. Is the machine on fire?  Yes__ Not Yet__
              

27. Can you do something else instead of bothering me?  Yes__