Lesson of Management

'A Leader Should Know How to Manage Failure'

Former President of India APJ Abdul Kalam at Wharton India Economic forum, Philadelphia, March 22, 2008

Question: Could you give an example, from your own experience, of how leaders should manage failure?

Kalam: Let me tell you about my experience. In 1973 I became the project director of India's satellite launch vehicle program, commonly called the SLV-3. Our goal was to put India's 'Rohini' satellite into orbit by 1980. I was given funds and human resources ... but was told clearly that by 1980 we had to launch the satellite into space.
Thousands of people worked together in scientific and technical teams towards that goal.

By 1979 -- I think the month was August -- we thought we were ready. As the project director, I went to the control center for the launch. At four minutes before the satellite launch, the computer began to go through the checklist of items that needed to be checked. One minute later, the computer program put the launch on hold; the display showed that some control components were not in order. My experts (I had
four or five of them with me) told me not to worry; they had done their calculations and there was enough reserve fuel. So I bypassed the computer, switched to manual mode, and launched the rocket. In the first stage, everything worked fine. In the second stage, a problem developed. Instead of the satellite going into orbit, the whole rocket system plunged into the Bay of Bengal. It was a big failure.

That day, the chairman of the Indian Space Research Organization (ISRO), Prof Satish Dhawan, had called a press conference. The launch was at 7:00 am, and the press conference (where journalists from around the world were present) was at 7:45 am at ISRO's satellite launch range in Sriharikota (pronounced as Sree Harikotaa in Andhra Pradesh in southern India).

Prof Dhawan, the leader of the organization, conducted the press conference himself. He took responsibility for the failure. He said that the team had worked very hard, but that it needed more technological support. He assured the media that in another year, the team would definitely succeed. Now, I was the project director, and it was my
failure, but instead, he took responsibility for the failure as chairman of the organization.

The next year, in July 1980, we tried again to launch the satellite, and this time we succeeded. The whole nation was jubilant. Again, there was a press conference. Prof Dhawan called me aside and told me, "You conduct the press conference today."

I learned a very important lesson that day. When failure occurred, the leader of the organization owned that failure. When success came, he gave it to his team.

The best management lesson I have ever learned did not come to me from reading a book; it came from that experience.

--And not often, but rarely do you see a boss owns up to mistakes that the team has made.
--And even more rarely do you see bosses share the stage with the team members that were responsible for the success.
--And out of those rare occasions, once in a while you see a boss acknowledge that the success was due to a junior leader.