Common
Questions And Answers About
Koi
And Koi Ponds
Shipping
Koi
Information
Koi Food
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Water
Gardens
Water Conditioners
Filters
Pumps
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Sterilizers
Pond
Accessories
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Shipping
Koi From Our Home To Yours:
Some TNT KOI
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Some TNT KOI
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All of our
Koi are double bagged with pure oxygen and placed in a Styrofoam lined
sturdy
box to minimize
temperature fluctuations during shipment. Ice packs will be included if
needed. We DO NOT charge a box or shipping supply fee. We will arrange
a shipment arrival date with you in advance as there must be an adult available
to sign for and receive your new Koi. Due to water weight, Koi shipping
can be costly so we encourage you to purchase more than one new addition
for your collection.
Shipping
costs: Usually range $45-85
Destination,
size of Koi and number of Koi determine the actual shipping cost.
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For a more
accurate shipping estimate, please email us. We guarantee the healthy and
live arrival of our Koi. All Koi are shipped
or overnight
air.
Losses during
shipping are extremely rare. We will replace or refund the cost, at our
option,
of any Koi
less shipping charges that do not arrive live. Any DOA claims must be made
within 3 hours of arrival via email with photo proof of the dead Koi. All
of our Koi are quarantined for a minimum of 4 weeks prior to being sold.
During the quarantine period, we closely monitor our Koi for health issues/parasites
& treat properly as needed. We cannot guarantee the Koi if the shipmentis
not accepted on the specified delivery date. Due to the nature of Koi,
we cannot be responsible once you place them in your pond or tank. All
Koi sales are final and to insure the health of our stock, no returns will
be accepted.
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