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Case Studies
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Case Number 1:
How do the registration and activation process go through for the Trend
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Micro Internet Security software that comes pre-installed in new Dell computers? Unlike retail versions, it will get its own serial number based from the Service Tag.
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[See frame below for details.]
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Case Number 2:
The customer received the message: "You must restart the computer
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for the update to take effect. Do you want to restart now?" This pop-up message continuously appears even after restarting the computer.
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[See frame below for details.]
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Case Number 3:
The Windows XP security is giving a message saying the virus pattern
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files are out of date. The manual update has been clicked afterwhich it quickly flashes the small window indicating the progress but it quickly disappeared.
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[See frame below for details.]
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