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Main SN Formats Getting Log Files Case Studies
NSLOOKUP INFORMATION:
1. Open command prompt.
2. Type "nslookup pccreg.trendmicro.com".
3. Send a screen shot of the results.
PING INFORMATION:
1. Open command prompt.
2. Type "ping pccreg.trendmicro.com".
3. Wait for the ping result and send the screen shots.
TRACERT INFORMATION:
1. Open command prompt.
2. Type "tracert pccreg.trendmicro.com".
3. Wait for the tracert result and send the screen shots.
DEBUG LOGS:
1. Go to C:\Program Files.
2. Open Trend Micro then Internet Security 2005 or 12 folder.
3. Double click PCCTOOL.exe.
4. Click Debug & Start Collection.

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SECURITY CHECK:
To disable it:
1. Go to "System".
2. Click on "Scan Tasks".
3. Check if "Scan Vulnerability / Security Check is listed.
4. You can place / remove the tick mark.

If you want to add something, post it on the message board. Thanks!
SYSTEM INFORMATION:
1. Go to Start then Run.
2. In the Run window, type "msinfo32" in the "Open" field.
3. Click OK. The Microsoft System Information window will appear.
4. OR go to Start > "Programs".
5. Then "Accessories and open "System Tools".
6. Open "System Information".(This applies to Win98,ME,2K,XP)
7. You will see the following in the Microsoft System Information window:
+ System Information
+ Hardware Resources
+ Components
+ Software Environment
8. Highlight System Summary.
9. Click on "File" or "Registry".
10. Click on "Export" or "Export Registry File".
11. Type Sysinfo in the File name field.
12. Save in Desktop.
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