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ISP's that block port 25 for SMTP:
> NetZero
> Mindspring
> MSN
> Earthlink
> Flashnet
> MediaOne
> AT&T
> Comcast
> Verizon
> Bell Sympatico
> Pipex.com

PCC Installers:
PCC12 - use recovery disc, if none ask from DELL
PCC2005 - PCC25f1244.exe is left when software is removed
"I just recently purchased the updated version of the software online and why is it that there are 3
new serial numbers in my confirmation email message?"

By default, when one purchases the software online, one will be presented with a screen with an offer to purchase the "3-user pack". To make the purchase for just a single-user license, they should click on the NO THANKS button.

What happened was, they just clicked on the UPGRADE button right away thus they purchased the "3-user pack".

Click on the link below to view the screen being referred to here:
http://www.digitalriver.com/dr/v2/
ec_Main.Entry17c?V1=1297339
&PID=&PN=1&SP=10034&SID=16269
&CUR=840&CID=0


[Information relayed through chat and email by Carlo Gomez of Trend Micro.]
Case Studies

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> WiFi does not support network
> Invalid serial number
> Subscription expired
Cases wherein the agent can immediately escalate the case to the L2s:

"Error message" / Scenario Escalate? KBID
"WiFi Does not Support Current Network" - 24310
PC-cillin 2004 and Zone Alarm - 21159
Cisco VPN Yes -
"Unable to update the network virus pattern..." Yes -
"No Network Device Found" Yes -
Network Security button is Greyed Out Yes -
"Still initializing" No,
fixtool exists
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