Then, before sending it to the photo finisher, the page setup was changed to 35mm slides (7.5 x 11.25 or aspect ratio of 1.5).  This is what they got back:

Here's what happened.  All the text is in a single text box. There were two fonts used in the text, Arial and Courier.  When the presentation was transported to another computer, the new computer substituted the font called Courier with its own Courier font, which in this case was not exactly the same font (see fonts).  Also, since the computer thought it found all the correct fonts, the operator was not alerted that a substitution had occurred.  The slide is of interest to molecular biologists and the black line's position along the sequence of letters is the main feature of the slide.  If it is moved one letter to the left or right, the slide becomes gibberish.  The text box and the line were not grouped with one another, so they did not maintain their relative positions when the aspect ratio was changed. When the page setup was changed from letter to 35mm slide, they both moved to keep their relative position on the page, not to each other. The line moved and the font was changed.  The resulting slide was unusable and had to be redone.

Who was at fault here, the presenter or the photofinisher and who should pay for the changes?  In this case - the photofinisher paid for the changes in order to keep the customer happy. But doing so hopefully did not encouraged the behavior of having the customer believe the photofinisher is a mind reader and will clean up mistakes that are in the domain of the presenter.

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