The following is the type of Cover Letter & Resume I would send to a prospective employer.
Date
Name
Position
Company
Company Address
Dear Human Resources Contact,
I am forwarding a copy of my resume for your consideration. I am interested in applying for the position of Customer Service Representative.
The experience gained from my previous employment has provided me with a broad foundation and an array of skills to communicate effectively in a team -oriented environment. I offer the following:
- 5+ years providing effective customer service in a variety of settings (hospitality, call centre, retail)
- Type 45+ wpm - MS Word / Excel / Access / PowerPoint, databases
- Excellent written and verbal communication skills - engaging telephone style
- Proven ability to work and communicate effectively with persons from diverse ethnic backgrounds
- Confident - reliable - persuasive - results-oriented
I would like the opportunity to tell you more about my work experience and how my skills set could contribute to the successful day-to-day running of your company. I would be happy to supply strong references at your request.
I look forward to hearing from you soon.
Sincerely,
Yasmin Sheikh
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YASMIN SHEIKH
ysheikh2005@yahoo.com |
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10 Tree Sparroways #301, North York, Ontario M2H 3B7
416-908-5352
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Seeking a position as a Customer Service Representative
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- 5+ years providing effective customer service in a variety of settings (hospitality, call centre retail)
- Type 45+ wpm - MS Word / Excel / Access / PowerPoint, databases
- Excellent written and verbal communication skills - engaging telephone style
- Proven ability to work and communicate effectively with persons from diverse ethnic backgrounds
- Confident - reliable - persuasive - results-oriented
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RELATED WORK EXPERIENCE
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| Reservations Clerk Georgian Manor Resort | 2004-Present |
| Customer Service / Cashier Ethiopian Spices | 1999-Present |
| Customer Service Vox Data | 2003 |
| Customer Service Representative Gemma Communications | 2002 |
| Office Administrator NAAD | 2002 |
| Customer Service Global Directories | 2001 |
| Customer Service Merchant Supply Services | 2000 |
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Customer Service
- Made reservations for customers to attend the Resort in Collingwood while maintaining customer satisfaction.
- Placed / fielded 300+ calls daily in fast-paced call centre environments promoting hotel / resort holiday packages, internet services, financial services, business directories and cell phones
- Consistently met/exceeded sales targets - demonstrated effective sales strategies - presented active listening skills
- Recorded call information (hard and soft copies)
- Facilitated 50 orientation session for new employees (2 departments)
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Retail
- Provided friendly sales support to 100+ patrons daily in a fast-paced, high-volume retail setting
- Provided price and product information, assisted with merchandise selection
- Responsible for processing new merchandise - removed packaging materials, affixed price stickers, placed on retail floor, faced shelves
- Operated cash register to process $800+ in daily sales (cash, debit, credit) - demonstrated keen negotiating skills
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Administrative / Clerical
- Provided a variety of clerical supports to a staff 5 including the CEO
- Responsible for faxing, photocopying,
- Fielded 50+ calls daily on a multi-line system (screened and forwarded calls, took messages, provided company information)
- Scheduled and confirmed appointments (interviews) - tracked employee hours (set schedules, logged hours) - maintained accurate hard and soft copy filing systems
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ADDITIONAL WORK EXPERIENCE
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| Packaging (Temporary) Canada Bread | 2004 |
| SARS Screener Bloorview MacMillan Children's Centre | 2003 |
| Assembly Master Precision | 2002 |
| Food Services Canada's Wonderland | 2000 |
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EDUCATION
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Marketing Administration Program Seneca College
- 2nd year completed | 2002-Present |
| OSSD (Honours) Westview Centennial Heights | 2001 |
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