HEY SARGE!by Hal Brown, LICSW
Congratulations. You made sergeant. At last, the end of police stress. If it suits you, it is potentially
the best job in law enforcement. You probably are still in
the union, you have status and responsibility over and
above what you used to have. You can finally exercise your
leadership with the credibility of those stripes, which you
worked long and hard to get. You've just "lost" your first
name with your buddies and you may never hear it again, but
that's okay with you. Now you're "Hey, Sarge!". It will
never be the same again. That's the good news. It's also
may be the bad news. Police stress, you thought your problems were over? But sometimes the "monster" rears it's ugly head. Welcome to what can sometimes
be the worst and second hardest job in law enforcement. The
hardest job is being a "super chief", one who really cares. (It's easy being a bad chief, you just make everyone else's lives miserable.)
But your's can be the worst because at least the chief has
ultimate power. You are in the middle virtually all the
time. And if your bosses are poor leaders, and you end up caught in the middle between him and your subordinates, those stripes can feel mighty oppressive at times. If your bosses are good, then you may
actually function as a manager, but frequently the last
word in "middle mangement" is a joke, because while you
have tremendous day to day responsibility, you aren't
really in on management decisions that effect policy and
procedure. If you're a sergeant on road patrol at least
you'll be on your own. If you are based in the station in a
large department or work in corrections, you'll almost
always have a superior officer around and your job will
depend on that relationship. It could be hell or it could
be great. As a sergeant, especially a new one, you may
have to cope with the jealousy of colleagues, though this
isn't as common as having friendships gradually fall by the
wayside the more you exercise authority on the job with
former peers. It takes a great deal of maturity to put
aside on-the-job status differences off-duty and maintain
friendships that began when your sergeant was "one of the
guys (ladies: protest not, whenever I write "guys" this is
meant to be gender neutral). Like it or not, you may not be
able to overcome this with everyone and will have to accept
it. Your gain may involve the loss of easy give and take
with some of your subordinates. You, after all, are
responsible for virtually all of their actions while they
are under your immediate command, and you are expected to
know what they are doing and how well they are doing it. If
they screw up you may be held partially accountable. If
there is a major screw-up and there is any way you might
have possibly intervened, you better believe the press will
be out to get you even if your bosses support
you. Departments with chiefs who aren't respected by the
troops usually end up having a few officers who develop a
biting sacrcastic and often rather amusing repertoire of
anti-authority jokes. In my "Chiefs" article I even
recommend doing this to keep your own sanity with a bad
chief. But the officers who may be best at this can also
use their wit to undermine your authority. If they do this,
unfairly or not, have a non-confrontational talk with them,
ideally out of uniform in a neutral place. Show them you
will listen and try to change if appropriate. Remember,
they may have had bad experiences with those in authority
and have trouble believing you can be any different. If
they are unoffical leaders themselves, you will really have
to address the problem but it will be difficult because
your "official" status and leadership may make them feel
undercut. Virtually all of the job related problems I
hear from sergeants have to do with superior officers who
lack leadership skills. I rarely hear about problems with
sergeants from officers unless those sergeants are in bed
with their own bosses (figuratively speaking of course).
There are always a few sergeant who try to get on the fast
track to move further up in management. In corrections in
particular, at least in Massachuessetts, there are really
two levels of middle management since correction officers,
sergeants and lieutentants are all in the same union, and
captains and above are non-union. More than occassionally a
captain will opt for a "demotion" to lieutentant, and a
lieutentant will decide to move down to sergeant, because
of hassles with the higher-ups.
I won't insult your intelligence with pat answers and tired
old police counseling advice about how to handle any stress that
develops out of your role in middle management. Again,most
sergeants move into their jobs smoothly and work for years
without undue stress. And when "sergeant's police stress" does
develop it is almost always because they get caught between
their bosses and their subordinates in some
dispute. Then, I have to be frank with you, there isn't
much you can do except muddle through trying to think over
each decision, every comment you make, as to the long range
consequences. Try not to jump in with a short term "out"
that you will regret later. After all, these are all people
you'll be working with closely and who you will be counting
on to back you up. That's what makes law enforcement middle
management conflicts different from similar conflicts in
other organizations: in law enforcement safety can depend
on not making enemies among the ranks. As I say all the
time, but will say again: talk things through with your
spouse and close friends, don't stuff your feelings. If you
get overwhelmed, talk to a professional law enforcement
shrink.
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