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• Building a top consumer goods sales force   Web exclusive, February 2006   Although most of these companies have recently revamped their sales organizations, only a few managed to achieve higher sales and lower costs.

• Learning to let go: Making better exit decisions    2006 Number 2   Psychological biases can make it difficult to get out of an ailing business.

• An executive take on the top business trends : A McKinsey Global Survey     Web exclusive, April 2006  Executives report an accelerating pace of change in an increasingly competitive business environment, driven by knowledge and information trends and the forces of globalization.

• The McKinsey Global Survey of Business Executives : Confidence Index, April 2006     Web exclusive, April 2006  Executives' confidence in economic conditions has risen for the second consecutive quarter.

• The McKinsey Global Survey of Business Executives: Business and Society
  Web exclusive, January 2006
  Executives around the world overwhelmingly believe that the social role of a modern corporation goes far beyond meeting its obligations to shareholders. Yet executives say that their companies aren't adept at anticipating or managing social obligations.

• What's next for Tata Group: An interview with its chairman
  2005 Number 4
  Ratan Tata discusses the strategies of India's huge steel-to-software conglomerate, its plan to build a $2,200 "people's car," and the trade-offs between business success and social responsibility.

• Ten trends to watch in 2006
  Web exclusive, January 2006
  Macroeconomic factors, environmental and social issues, and business and industry developments will profoundly shape—and change—the corporate landscape in coming years.

SAS^® Customer Intelligence   CRM

Customer Relationship Mgmt.
- Credit Scoring
- Cross-Sell/Up-Sell
- Customer Retention
- Customer Segmentation
- Interaction Management
- Marketing Automation
- Marketing Optimization
- Web Analytics Solution

American Honda   American Honda improves safety and customer satisfaction while saving millions in warranty costs with SAS.

Ford Motor Company   The Ford Motor Company fuels customer satisfaction with a new SAS platform for customer knowledge.

Hyundai Motor Company   Hyundai Motor Company built an executive information system using SAS. Managers can gauge performance, make decisions with timely access to top-level information, and view sales and production volumes.

Svenska Volkswagen   Svenska Volkswagen relies on SAS to enhance sales by ensuring that appropriate numbers of vehicles and parts are available to meet customer demand.

Barriers, Benchmarks and Breakthroughs: Performance Improvement Benchmarking Survey Conclusions         May 03, 2006

SAS l Audio l Seminar

SAS Success Stories by Solutions

Performance Management in the Customer Centric Enterprise

Our Server

Five great presenters. Five great presentations. These video webcasts present leading experts in Performance and Customer Relationship Management. Hear about new concepts for an integrated management approach that creates a better return from your customers.
It is recommended that you follow these steps: [1] Register at the BetterManagement.com site  [2] Download or open the slides. Please do not use our server links as they will not operate from your computers. You need to download whatever is permitted and make your own links. [3] Watch and enjoy the webcasts or the wealth of resources available.
I. Performance Management in the Customer Centric Enterprise
	Gary Cokins, Strategist, Performance Management Solutions, SAS Click here to download a PDF version of the slides Our Server
II. Aligning Your Strategy to the Customer Value Proposition
	David Norton, CEO, The Balanced Scorecard Collaborative Click here to download a PDF version of the slides Our Server
III. Maximizing Your "Return on Customer"
	Martha Rogers, PhD, Founding Partner, Peppers & Rogers Group Click here to download a PDF version of the slides Our Server
IV. Business Intelligence: Critical Capability to Become a Knowledge-Driven Client-Centric Organization
	Tony LoFrumento, Executive Director, Business Intelligence & Customer Relationship Management, Morgan Stanley Click here to download a PDF version of the slides Our Server
V. The Customer Value Dimension
	Meredith S. Devine, Cost Manager for White-Collar Costing, Nestec SA, Nestlé Click here to download a PDF version of the slides Our Server

Another very good presentation

Performance Management: Making It Work    ( 40 minutes )
This interview with Gary Cokins explores the subtleties of performance management and what it can do for your organization. Need Registration with SAS.

• Manage the Alignment Process     Alignment is not a one-time event. In this excerpt from their book Alignment: Using the Balanced Scorecard to Create Corporate Synergies, Robert Kaplan and David Norton describe the process of managing and sustaining organizational alignment. Read the excerpt >>

• Read more on the Balanced Scorecard >>

• CIO Reading Room

• Demanding New Customers and What They’re Demanding   Gen X-ers and Gen Y-ers—-a.k.a. echo boomers—-as opposed to nearly 79 million baby boomers, think differently and want significantly different things out of life than previous generations. And they are demanding new business models to give them the kinds of customer experiences they seek. Read the story>>

• Business Intelligence: Not Just for Bosses Anymore.   Don't have time to read? Listen to the audio version of this article. Download: Business Intelligence: Not Just for Bosses Anymore.

• The ABCs of CRM
  What’s the goal? What’s the cost? Who should run it? Who’s behind the curve? Whose industry is leading the pack? Everything you need to know about CRM.

• "The Truth about On-Demand CRM."   ( JANUARY 15, 2006 )  Don't have time to read? Listen to the audio version of this article. Download: The Truth About On-Demand CRM.

• A Season on the Brink
  Like the past five, this holiday season promises to be a downer for most big stores. But not all. Two department stores are relying on I T to buck the downward trend.
  (December 1, 2005 - CIO)  Don't have time to read? Listen to the audio version of this article. Download: Season on the Brink.

The World's Most Innovative Companies

Online Extra: Quiz: Take The Innovation Challenge

Online Extra: The Top 100 Most Innovative Companies Ranking

Online Extra: Slide Show: Innovation: Looking At The Big Picture

Online Extra: Slide Show: Innovators in Our Midst

Online Extra: Slide Show: The Thinking Behind the Rankings

Online Extra: Slide Show: Innovative Writing on Innovation

Online Extra: 25 Innovators, 6 Industries

From The Past

BUSINESSWEEK ONLINE : AUGUST 30, 1999 ISSUE  

21 Ideas for the 21st Century
Click here for a special presentation of this bonus package


INTERACTIVE GALLERY     Slide shows, animated graphics, quizzes, and more

 

After Work - Leisure Pastimes and products for enriching life outside the office	Architecture A tour of innovative architecture, from new store designs changing your local streetscape to the towers reshaping the world's skylines	Autos A motorcade of new models, our auto-show favorites, and close looks at car companies	Books Reviews, editors' picks, and BW's exclusive monthly listing of top-selling business books in both hardcover and paperback
B-Schools   A peek inside the best B-Schools and what their students are studying	Companies A closer look at what's going on in some of the world's most influential corporations	Design Award-winning product design, bottom-line- boosting innovations, and a peek into the studios to see how great design happens	Executives Profiles of key decision-makers from big and small companies
Gift Guides From the whimsical to the practical, you'll find something for everyone	Health Technologies, companies, and research findings that affect your well-being	International World-beating companies, fast-growing nations, and global concerns	Investing What do you do with your money? We have suggestions.
Marketing Strategies for reaching out to consumers -- and getting responses.	Policy In depth looks at contemporary problems -- and possible solutions	Products Gadgets, gizmos, and gifts for special occasions or special people	Real Estate BusinessWeek looks at the luxury housing market
Science From the labs to the streets -- recent research, people, and products	Small Business Success stories, trends, and opportunities for small businesses and entrepreneurs	Social Issues Developments that are transforming society and culture	Technology Trends and emerging issues that will shape the world we live in
Technology Products Cool new products on the cutting-edge of innovation	Travel Destinations to consider -- whether for world-class luxury or dollar-friendly adventures

• Managing Alignment as a Process   From HBS Working Knowledge
• Understanding the Chinese Consumer
• Summing Up on Globalization: The End of One Phase, the Beginning of the Next?
• Thinking Outside Your Beliefs

• American Auto's Troubled Road

• Why Your Employees Are Losing Motivation
• Do You Know When to Delegate?
• A Satisfied Customer Isn't Enough
• The Hardball Manifesto: Play to Win
• How Toyota Turns Workers Into Problem Solvers
• How Toyota and Linux Keep Collaboration Simple
• What Westerners Don't Know About Keiretsu

Massachusetts Institute of Technology Sloan Management Review

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• Sample Marketing & Sales Plan Presentation (Download)
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• The Strategy Pyramid: How to Create and Sustain Success (White Paper)
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• Market Segmentation: A Guide To Conducting Segmentation Research (White Paper)
• Market Research-Right Product, Right Market Area, Right Price (White Paper)
• Strategies For Achieving Advantage (Presentation)
• Researching Your Market (White Paper)
• Alternative Management Theories  (Video)