Our Solution
Soup-to-Nuts: Support Options
At a minimum, the trustedanswer™ service always comes with web self-service and supporting knowledge base. This capability alone may be the right solution for you if costs dictate no live agent support, or if you are already providing live agent support and merely wish to add web-based support in order to reduce the workload of your existing support staff and lower your costs.
Optionally, live agent support may be included in the trustedanswer service to handle phone, email, chat, or submitted cases. By providing a range of support options, you can choose the communication paths that you want to provide to your users, and allow your end-users to select from among those based on their needs and preferences. Support options fall into four general categories:
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