Partnering

With any service program, a relationship is needed between MPR and the plant site. This relationship, which we refer to as “Partnering”, provides benefits to both parties. This relates to ‘cost savings’ for the customer and ‘increased productivity’ for MPR. The following guidelines have been proven to enhance the ‘relationship’ and solidify the ‘partnership’.

PLANT SITE PLANNING:

Products needing repair should be thoroughly cleaned and dry with a designated space or location for these products established prior to arrival of MPR technicians.

A sufficient amount of space (a 10’x10’ area per technician) and power (minimum of 15 amps per technician) for performing repairs should be available. As long as weather permits, we are able and willing to work outside. Please be aware that we will need inside space if it is raining or the temperature falls below 50 degrees, as welds will not hold in these conditions.

Provide space where salvaged (parted) product parts can be kept for faster turn around on other products needing repair.

Provide plant site contacts (at least 2) with telephone and pager numbers.

MPR PLANNING:

Repair service scheduling to be coordinated with point of contacts at the plant site.

Repairs will be performed on a degree of damage basis. Minor repairs first (1st) with major or questionable last. Major or questionable will be reviewed with plant personnel prior to repairs proceeding.

A dispatcher and service site team leader point of contact will be provided with telephone and pager numbers.

A service performance and status report, either verbally or in writing, will be provided to the plant contact(s) at the end of each full day of service work or at the completion of the plant’s requirements as understood. A Work Summary will be provided.

This “Partnering” program is always in a mode of “change and improvement”. Your input to relationship enhancements is encouraged.