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![]() ![]() HOW are you crashing? ![]() ![]() ![]() |
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![]() ![]() * Got a question that's not here, and not in the 'Puter Help Page? ![]() ![]() |
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HOW are you crashing ![]() A Netscape & Internet Explorer Example: |
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Compare what you tell people with what they need to know When you need help, especially if you need it desperately, there are plenty of kind and well-informed people on the 'Net. But they are not able to help unless you give them information that they can work with.
For example, Jay Garcia, in the Netscape Navigator Newsgroup frequently needs to post the following:
WHAT NOT TO SAY:
WHAT WE WOULD LIKE TO HEAR FROM YOU: And any other descriptive info that you can provide ....
PLEASE do NOT post any replies to THIS posting. Please re-submit a
single posting describing in detail WHY you crashed and WHAT you were
doing at the time of the crash. Follow the guidlines above and we can
fix things a lot quicker .... |
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Windows 3.x and Windows 95 Examples | ![]() |
![]() For example, |
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do you regularly run![]() ![]() ![]() And what about new software? If you're running Windows 97, for example, this suit of programs thrashes your video card, and many manufacturers have had to recently undate their drivers - have you downloaded the new drivers? Including these details lets others know about your particular problem, and the things that you've tried. If any terms here sound strange, they are explained below, and if that's not enough, then tell people you heard of doing such and such, but you're not sure what that means. That gives others an idea of HOW they can help, and WHERE to start. ![]() |
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Netscape Champions ![]() Using NewsGroups (Crash Course) |
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For serious help, you can jump straight to the Netscape Champions at the Netscape Navigator Newsgroup, or the new Netscape.Communicator group if you just downloaded version 4.
Netscape Unofficial FAQ first, so that you don't look silly and get them ticked off at the same time, by asking questions they already answered fifty times today. |
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Microsoft Helpers | ![]() |
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There's also the Microsoft Technical Support Group. When you get there, type the name of the module cited in your latest "invalid page fault" in the search form box). Alternatively, go straight to the page listing Microsoft Supporter Newsgroups for dedicated voluntary help, with every piece of MS software you can crash.
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What's CAUSING the problem and what can you do | ![]() |
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For references that will explain why the problem occurs, and where to start fighting it, check out
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![]() I hope this page helps others to get out of trouble. If you can think of more newsgroups and helpers that fit that aim, please let me know. I'll add others as I get the chance. | ![]() |
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