Meeting attendance (8 persons in attendance)

VKROC= Vista Kiara Residents Owners Committee

TVMS  = Triomphe Vista Management Sdn Bhd

Item 1:           Background to venue of this month’s meeting

•  VKROC thanks TVMS for agreeing to hold this month’s meeting at Coffee Bean. The reason for the change in venue was to try to increase participation of Vista Kiara residents as well as to have a fresh venue for our end of year meeting. The budget approved was RM 225 (based on 15 persons at RM 15 each) and the actual total amount spent was RM 94.71

• Two residents had complaints regarding this meeting. The first complaint was based on the fact that the meeting was being held while muslims were fasting. Our meetings have always been at 4pm on the last Saturday of the month – and we apologise for the clash in timing. The second complaint was based on a misperception that VKROC meetings would be held every month at Coffee Bean, which is not the case, and the resident has since retracted the complaint.

• VKROC wishes to state that we are considerate of all residents needs and are very conscientious in our endeavours and welcome feedback of any nature
  

Item 2:           2002 year in review

• This being the last VKROC meeting for 2002, it is worth reviewing the progress this year. Overall, VKROC feels that we have made progress towards our goal of “making Vista Kiara a better place to live”

• Specific achievements include:

• Improvement in security levels, with security guards at lobby and policy of security guards not having access cards

• Improvement in parking with centralized visitor parking and better enforcement

• Installation of water filter system

• Voiced our concerns to Sunrise Bhd regarding Laman Suria project, and to DBKL regarding adjoining development between Lanai Kiara and Vista Kiara

• Highlighted and addressed potential problem regarding rusting gas pipes in refuse rooms

• Installation of intercom remote control system allowing residents to open lobby doors from inside units

• Established solid working relationship with developer and TVMS

• We will spend some time at our next meeting in Jan 2003 to identify high priority issues for 2003 – comments from all residents much appreciated
  

Item 3:           Updates from items raised from previous month’s meeting

• VKROC applauds TVMS in relocating visitor parking bays to a common area near to the guardhouse. This has enabled better enforcement and it is clear that fewer residents are abusing these visitor parking bays for their second or third cars. To improve the situation further, VKROC suggests the following:

• Residents are reminded that any car parked in the white visitor parking bays must display a valid Visitor tag. To reduce misunderstanding, can TVMS change the sign next to the visitor bays to read “cars parked without displaying a visitor tag may be clamped”?

• VKROC believes that a certain element of judgement remains. For first time offenders, we feel that a warning may suffice and cars may be unclamped for free. For repeat offenders, we believe there is no case for being lenient

• TVMS to remind guards to check all cars going through the visitor boom gate and ensure drivers are aware of where they can (and cannot) park

• TVMS to remind guards to check that cars entering the residents boom gate do have valid Vista Kiara car stickers since we have noticed that any car approaching in a confident/aggressive manner are allowed immediate entry

• Regarding the cars parked before entry to the guardhouse e.g. on the road or in front of the shoplots, VKROC reminds TVMS that VKROC has consistently maintained that these spaces are outside Vista Kiara condominium and therefore VKROC has no say on this matter. VKROC expects TVMS to be accurate and fair and not to simply attribute comments or decisions 

• VKROC had proposed to TVMS to consider installing a card access system at the boom gates so that the guards can concentrate on visitors. Can TVMS update us on this proposal?

Item 4:           Outstanding items for TVMS from previous month’s meeting

• The lobby doors are facing rapid wear and tear due to the constant knocking from the supermarket trolleys and often unable to close properly. Can TVMS look into this matter urgently and seriously consider placing rubber pads around the trolleys to cushion the impact with doors and lifts and avoid more costly repair bills?

• The drainage of the common areas (e.g. tennis courts, barbecue area, underneath corridor between car park and block A2), continues to be a problem with noticeable puddles of water whenever it rains. Can TVMS maintenance staff monitor this problem which is very obvious after a heavy downpour?

• There are obvious stagnant water in various nearby lots including the lot between Vista Kiara condominium and Lanai Kiara, the lot between Vista Kiara and Laman Suria, and the planned medical center next to Garden International School. Can TVMS follow up with DBKL on this matter?

• The hose at the car wash has not been replaced for three months now and leaks profusely. Can TVMS purchase a new hose as soon as possible?

• Children are still playing football in the common areas such as besides the outdoor children’s playground. Can TVMS put up a notice to remind residents that house rules do not permit such behaviour, significant damage is being done to the surrounding landscape and that residents may be billed for the damage caused?

• The LCD displays at the lift lobby of B1 continues to be dim – can TVMS look into this?
  

•  VKROC is concerned that the maintenance at Vista Kiara condominium is not quite pro-active enough with a number of problems. Can TVMS look into the following:
  

• Accumulation of water puddles between corridor of car park and block A2 and door frames at lower ground floor of block A2 are showing signs of rotting

• Plastic cover above fountain of block A is dirty and in need of cleaning

• Doors at lobby areas not closing properly and showing signs of damage

• Two long and wide cracks in road around condominium at back of block B2 in the open car parking spaces

• Exterior façade of car park for block B (at the back of the tennis courts) is very dirty and in desperate need for repainting and cleaning

• Car wash area is often dirty with lots of litter around

• Internal staircases are often dirty and not very well maintained

Item 5:           Any Other Business

•  VKROC notices the new police beat station has recently opened at Mont Kiara. We understand that TVMS contributed RM 5000 towards the cost of this station, but we feel that it would also be good to build a personal relationship with the officers. As such, VKROC suggests that TVMS consider sending a Hari Raya hamper to the police officers on behalf of the residents of Vista Kiara condominium
  

• Members present observed that the guards at Mont Kiara Pines seem to be neater in appearance and overall appear more well versed with procedures. VKROC feels that although we may be using the same security contractor, the quality of guards is not the same. Can TVMS clarify if we are paying the same as sunrise, or if we are getting different guards because we are paying less?
  

• To ensure better security all round, it may be worthwhile installing CCTV cameras inside the lifts. Can TVMS obtain quotations to see how much such a system may cost?
  

• We understand that unit B-20-08 had an outbreak of termites recently and that the pest control contractor explained that the problem is actually under the concrete floor and may have spread to some of the nearby units. Can TVMS investigate this matter since it is unlikely that termites can climb to the 20^th floor and inform the relevant owners appropriately?
  

• VKROC notices that TVMS has recently installed new badminton court nets. However these are of a low quality and that holes are appearing after less than a month, whereas the previous nets have served us for nearly five years. VKROC urges TVMS to consider value for money besides low cost in all their purchasing decisions
  

• Our existing rubbish bins do not have a facility to allow smokers to stub out their cigarettes properly. Can TVMS look into this feature, especially if they are purchasing new rubbish bins?
  

• VKROC notices the new benches next to the swimming pool area. Based on our last joint meeting, VKROC was informed that the sinking fund would not be used without our prior notice and we appreciate TVMS clarification if the funds used came from the sinking fund or the management fund
  

• One of the grilles on the perimeter wall opposite block B1 was dislodged earlier this week. Indications are that someone may have been climbing over the wall. VKROC reminds residents that climbing across the walls as a shortcut to Plaza Mont Kiara is unacceptable – which is dangerous and may cause damage to common property
  

Item 6:           Next meeting (usually held on the last Saturday of the month)

• We will not be having a meeting in December due to the festive season with many residents being out of town. The next meeting will be at 4pm on Saturday 25 January 2003 at the usual venue in front of the badminton courts

• We should also be having our next quarterly meeting with the developer and TVMS on Saturday 5 January 2003. Any residents wishing to make a point or have questions, please contact one of the committee members beforehand.