Meeting attendance (7 persons in attendance)

Item 1: Vista Kiara Resident Owner Committee (VKROC)

·         Mr Woon (Director, Asia Quest) had sent a letter dated 1 October 2001 to all residents regarding the formation of the Vista Kiara Resident Owner Committee

·         As of 22 October 2001, five resident-owners had submitted their nomination forms

·         Mr Ong Chee Howe (A-05-04)

·         Mr Lee Po Shing (A-19-02)

·         Mr Tan Ye Chong (B-11-04)

·         Mr Danny Ee Bong Kiat (B-19-01)

·         Mr John J S Lim (B-05-05)

·         In addition, there should be at least one other nomination (Mr Jeffrey Ong (B-03-07))

·         We understand that Asia Quest will set up a meeting shortly, and we look forward to that meeting. If any residents have any ideas or issues, then we encourage them to contact any of the individuals listed above..

Item 2: Security

·         The security arrangements have changed significantly. Previously, there was a combination of in-house guards and contracted guards. The management office has decided to terminate the in-house guards. From 1 November 2001, GNT Security will be the sole contractor for providing security guards for both the day shift and the night shift. There will be five guards on duty on each shift.

·         We understand that the management office is in the process of hiring a security clerk who will be responsible for ensuring the security guards are familiar with Vista Kiara’s procedures and perform their duties properly

·         Residents are urged to provide good and bad feedback to the management office so that we can decide whether or not to extend the three month trial by GNT Security

·         The residents present also suggested that since the walls around Vista Kiara are quite low and very easy to climb in, it might be useful to put up some deterrent (e.g. barbed wire). We will raise this idea up in the VKROC meeting forthcoming

Item 3: Parking

·         Indiscriminate parking is still evident. Firstly, there are many cars that are parked outside of marked visitor bays and pose a danger to other users. Secondly there seems to be some cars which are parked overnight in visitor bays regularly and we suspect these cars actually belong to residents. Thirdly parking by ‘visitors’ in lobby entrances who block access for other users.

·         We urge the management office to monitor these parking violations in the interest of all residents and visitors, to issue warning letters ,and failing that, to use clamps.

Item 4: Traffic congestion in front of Vista Kiara

·         Since 22 October 2001, the road leading from Plaza Mont Kiara to the Sprint Highway (Jalan 20/70A) has been closed and is expected to remain closed for 18 months to facilitate the construction of the Penchala Link. This has caused significant traffic congestion, especially during peak hours

·         Since the closure, there has been a review by Sprint and the some of the actions are being taken:

·         Traffic wardens at junction next to Lanai Kiara from 7am to 9am. Temporary traffic lights will be erected within two weeks

·         Lane widening besides Lanai Kiara towards Mont Kiara so that there will be two lanes heading in that direction

·         Re-allocation of time given at crossroad with traffic lights after Desa Sri Hartamas to enable traffic from Desa Sri Hartamas to clear

·         We will have to monitor this situation especially once the traffic lights are installed. One concern we have is that in order to satisfy the traffic from Mont Kiara neighbourhood, there may not be sufficient time given to traffic from Segambut and Vista Kiara. Right now, there are many cars heading to and from Mont Kiara at that junction who are not stopping and fail to recognize that the right of way is actually traffic to and from Segambut.

Item 5: Maintenance of Vista Kiara Condominium

·         We are concerned if preventive maintenance is currently being regularly practiced. The management office has been very fast in correcting problems once these have been highlighted, but do not seem to be as pro-active in identifying areas requiring maintenance. For example, we have seen that the door leading from Block A to the car park was overly stiff and kept slamming and the hinge should be retuned. Similarly, lights have been blown for several days before a resident finally alerted management office of the problem. Maintenance staff should be more pro-active and make their rounds regularly

Item 6: Problems during thunderstorms and lightning

·         Earlier this month during one of the thunderstorms, the door at the lobby of Block A 05-08 was jammed and residents were unable to enter or leave for over an hour. Even though it was possible to exit and enter through the lower ground floor, we are concerned that the door security system could not be overridden quickly and the door could not be opened. Has this problem been fixed by management office?

·         Also, we think that it would also be a good idea (especially for new residents) to put up on the notice-board what to do in case of emergency with plans of the fire exits, where to convene, not to use lift, etc..

Item 7: Proper adherence to house rules by all residents

·         We have noticed that some residents are hanging laundry on the railing of their balconies. This is unsightly and a breach of the house rules. We hope that management office/security can follow up with these residents.

Item 8: Other matters

·         We would like to know who is actually part of the management office. As far as we can ascertain (apologies in advance for wrong spelling), there is Ann See (condominium manager), Ella and Rosita (management office), Kenny Peck and Tan (accounts), Rizal (maintenance manager), Leong (maintenance) and Lung. Can the management office provide an organization chart along with photos so that we can associate who does what?

·         We would also like to request that management office be more considerate in the use of notices. For example, the changes in security started on 20 October 2001 but no notice was put up until 24 October. Similarly we understand that, with effect from 26 October 2001,  the gym will now be locked and that residents must bring their resident cards in order to get the key. Some residents have been inconvenienced by this new procedure which could have been avoided by putting up a notice in advance

·         Finally, there doesn’t seem to be a comprehensive review of the notice-board as to what is relevant or current. Also, the two notices regarding security from 29 August and 12 September are still pasted next to the lifts at the lobby. Can the management office be more pro-active and follow a systematic review of the notices?

·         The management office has tried to organise two social events recently; a day trip to Malacca and a lantern party at the tennis courts. Due to the poor response, these were subsequently cancelled. There are various issues here, but it would be interesting to get feedback from other residents as to how interested are they in condominium organized social activities..

Item 8: Next meeting (usually held on the last Saturday of the month)

·         Next meeting will be at 4pm on Saturday 24 November 2001 outside the squash and badminton courts. All residents are encouraged to participate and provide views and comments