Day After Christmas:
After Christmas, Many consumers will have defective merchandise, clothes that don't fit and gifts they just simply don't want. Returning these items to stores is usually hassle-free, but not always! Many consumers will need to "complain" to get their money back, get discounts, make exchanges or other negotiations. Therefore, the "Day After Christmas" section of the "Christmas Shopping Online" ebook will answer the following questions:
1) What should a letter of complaint
contain?
2) Who should receive a letter of complaint?
3) Where can I find examples of such letters?
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The "Day After Christmas" section of the "Christmas Shopping Online" ebook is a tutorial that teaches how to make effective customer complaints using a letter writing approach. "Christmas Shopping Online" was created by combining the best information of two powerful ebooks, "The Art of eShopping" and "The Art of Complaining". The "Day After Christmas" section of the "Christmas Shopping Online" ebook will teach various strategies to use for different types of complaint letters. The consumer will also learn why angry letters usually don't work.
The reader will be given the following information:
>A sample list of organization hierarchies
>What to do if customer satisfaction is not achieved by complaint letter
>How to deal with an establishment's failure to respond to the complaint letter
>A summary of the entire complaint letter writing process in a 10-step list
>A list of 8 important things to remember about complaint letters
The "Complaint Letter Case Studies" chapter of the book contains real examples of consumer grievances. These case studies are based on actual events. The author has changed the names of people and places to protect the innocent. These case studies are humorous and highly entertaining. They also help to inform the consumer about how to apply the strategies found in the book.
