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Our Solution

We offer a hosted service that augments your website with a comprehensive customer/end-user support capability. The trustedanswer™ solution combines knowledge base technology and web self-service with our professionally-staffed contact centers that provide the human touch. This enables you to deliver the ultimate in customer care.

The customer support
outsourcing experts
for web-based solutions
Our hosted service covers your entire spectrum of support requirements. We work closely with you on the up-front design and engineering of your unique support solution. We also handle deployment and population of your knowledge base, as well as ongoing operations and maintenance. Four support options are offered (self-service, eQuery, advanced chat, and voice) with the main focus on web-based self-service as the preferred method for efficiently obtaining support. Sophisticated management reporting capabilities help you pinpoint what works, what doesn't, and areas in need of improvement.

The trustedanswer solution lets you give your end-users (customers, business partners, internal users, technical support staff, or any other group in need of specific technical information) intelligent support that leverages the multimedia capabilities of the web. With instant access to diagrams, pictures, and videos with audio-track explanations, users can easily help themselves to the answers to their specific technical questions. Supplement web-based self service with our global contact centers and the many other channels of communication offered by trustedanswer and you have a winning solution.

Read on, to obtain the details and benefits of our solution: