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| What are some advantages of CRM? |
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| Some companies that employ CRM |
| How is IT used to improve customer service? |
| Providers of CRM software Packages |
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Advantages
There are many advantages for companies using CRM:
* better customer service
* convenient
* improves customer satisfaction
* able to satisfy customers' special requests
* able to find new customers
* helps the company market their products
* generates more revenue with returning customers
Done by: Geraldine Jesuthasan, Nora Man and Melissa Smith
