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What are some advantages of CRM?

What are some challenges of CRM?

Some companies that employ CRM

How is IT used to improve customer service?

Providers of CRM software Packages

Sources



Improvement of Customer Service



* compare prices between companies
* customize orders
* product inquiries
* customers are able to track orders
* they can use it wherever they are
* they can use it anytime they like
* if they have questions or concerns they can contact the company directly
* allows companies to update inventory efficiently so customer needs are met




Done by: Geraldine Jesuthasan, Nora Man and Melissa Smith