| Home |
| What are some advantages of CRM? |
| What are some challenges of CRM? |
| Some companies that employ CRM |
| How is IT used to improve customer service? |
| Providers of CRM software Packages |
| Sources |
Challenges
* investing large amounts of money to install the software packages and to train employees/users
* requires a lot of time
* might require firm to change business and operating procedure to incorporate the new system
* maintainence costs and updating
* have to organize all data in order to put it in the new system
Done by: Geraldine Jesuthasan, Nora Man and Melissa Smith
