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What are some advantages of CRM?

What are some challenges of CRM?

Some companies that employ CRM

How is IT used to improve customer service?

Providers of CRM software Packages

Sources

Providers of CRM Software





Accenture - Management Consulting, Technology and Outsourcing


Darwin - Information for Executives


OmniSFA - Mobile Sales Force Automation


Gartner




Done by: Geraldine Jesuthasan, Nora Man and Melissa Smith