|
009
Activity-Based Management
Activity-based management (ABM) is a cost accounting tool applying cost
analysis, target costing and management accounting across the
organization. Activity-based management (ABM) enables managers to
enhance profits through cost control and tracking practices.
Business Intelligence
Business intelligence (BI) uses knowledge management, data warehouse,
data mining and business analysis to identify, track and improve key
processes and data, as well as identify and monitor trends in corporate,
competitor and market performance.
Analysis and Reporting
Business intelligence reporting and monitoring includes ad hoc and
standardized reports, dashboards, triggers and alerts. Business
analytics include trend analysis, predictive forecasting, pattern
analysis, optimization, guided decision-making and experiment design.
Data Management
Data management ensures data integrity and availability through
methodologies such as data warehousing, cleansing, profiling,
stewardship, modeling and definition. Effective business decisions rely
on data accuracy and reliability.
Knowledge Management
Knowledge Management methodologies record and disseminate both explicit
and tacit process and performance strategies and actions to identify
best practices and innovative techniques and ideas.
Customer Relationship Management
Customer relationship management (CRM) creates a comprehensive picture
of customer needs, expectations and behaviors by analyzing information
from every customer transaction. CRM creates the customer intelligence
necessary to develop customer relationships.
Customer Lifetime Value
Customer Lifetime Value seeks to maximize profit by analyzing customer
behavior and business cycles to identify and target customers with the
greatest potential net value over time.
Customer Retention
Customer Retention uses behavioral analysis to categorize customers and
design tactical strategies that will sustain and maximize the activities
of the most valuable customers.
Financial Management
Leverage financial management information for strategic planning and
budgeting to identify corporate responsibility in accounting, data
management, regulatory and marketing operations.
Regulatory Compliance
Regulatory compliance provides processes and strategies for auditing and
reporting information required by laws and regulations such as
Sarbanes-Oxley and accounting standards. Corporate compliance also
addresses ethics and privacy issues.
Leadership and Management
Leadership and Management are crucial to individual and organizational
success in today's challenging global environment. Leaders conceive and
initiate strategies that create and sustain competitive differentiation
and advantage.
Risk Management
Risk management explores strategies to assess your organization’s
susceptibility to risk. Minimize adverse impacts of operational risk,
market risk and credit risk on resources, earnings and cash flows
through risk analysis.
Credit Risk
Credit Risk (or Default Risk) Management analyzes credit risk and credit
exposure to determine the value of credit transactions, and proactively
implements risk mitigation strategies.
Operational Risk
Operational Risk Management analyzes and manages the firm's risk of
monetary loss resulting from inadequate or failed internal processes,
people, and systems, or from external events.
Scorecard and Performance Management
The Balanced Scorecard is a strategic performance management methodology
that translates strategy into action throughout every level of an
organization.
Balanced Scorecard
The Balanced Scorecard is a management methodology that uses a range of
performance measures to define business goals and monitor performance
drivers to achieve strategic objectives.
Key Performance Indicators
Key Performance Indicators (KPIs) are quantifiable performance
measurements used to define success factors and measure progress toward
the achievement of business goals.
Process Management
Techniques such as Six Sigma, Kaizen and Lean Manufacturing are used to
monitor performance constraints, uncover production issues and perform
root cause analysis to promote efficiency and process improvement.
IT Management
Understand present information technology management issues and
infrastructure to uncover IT perspectives on resource management, ITIL,
daily operations, IT budgets, service level agreements and trends
affecting IT management today.
Change Management
IT Change Management controls changes to IT infrastructure and services
to set priorities, minimize resource impact, maximize process
improvements and measure change results.
IT Infrastructure Library
IT Infrastructure Library (ITIL) is a comprehensive collection of best
practices documentation for IT Service Management.
IT Portfolio Management
IT Portfolio Management analyzes and manages IT projects to maximize
financial return, mitigate risk, align IT and business objectives, and
consolidate and optimize the use of IT resources.
Service Level Management
Service Level Management negotiates and monitors line-of-business IT
consumption and service quality to ensure alignment with business
objectives and maximize the business benefits of IT investments.
Value Management
IT Value Management analyzes IT infrastructure and services for
financial cost, business value and operational efficiency, resulting in
a strong IT governance and financial transparency program.
Supply Chain Management
Supply chain management encompasses value chain analysis to identify
components associated with the product/service flowing through
procurement, warehousing and logistics.
Demand Planning
Accurately forecasting product requirements reduces inventory investment
and improves customer service by minimizing backorders, lost sales and
excess stock. Collaborative Forecasting, Planning, and Replenishment (CFPR)
is one demand planning strategy.
Procurement
Procurement consists of the processes and resources required to obtain
supplies and services. Effective procurement managers seek to minimize
acquisition costs while optimizing the delivery of goods, services and
information. |
