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Spiral-bound: 263 pages
Publisher: Veterinary Healthcare Communications; 2nd Edition (January 2000)

Book Info
Everything a receptionist needs to know about scheduling, fee collecting, and answering clients' most common questions can be found in this indispensible handbook. Also includes a glossary of veterinary medical terms and a chart of vital statistics for dogs, cats, horses, ferrets, gerbils, hamsters, and rabbits.

UK

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Veterinary Receptionist: A Professional Handbook
by M. MacKay, John R. Corsan, Adrian R. MacKay

Paperback: 170 pages
Publisher: Butterworth-Heinemann Medical; 1st edition (March 15, 2001)

Book Info
Vetlink Information Services, UK. Provides quick access to information requested by clients, for the veterinary receptionist. Presents practical guidelines and how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness.

UK

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Paperback: 96 pages
Publisher: AMACOM; (November 1992)

Book Info
Essential reading for anyone who answers the phone or supervises people who answer the phone at places of business.

UK

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Telephone Skills from A to Z: The Telephone "Doctor" Phone Book
(Fifty-Minute Series Book)
by Nancy J. Friedman

Paperback: 100 pages
Publisher: Crisp Pubns; Revised edition (June 2000)

Book Info
A vital reference tool for anyone who represents an organization on the telephone.

UK

ANIMAL SPECIES:   Avian   Bovine   Camelids   Canine   Caprine   Equine - General   Equine - Medicine   Equine - Surgery   Exotics   Feline   Herps   Ovine   Piscine   Porcine   Wildlife/Zoo

VETERINARY SPECIALTY:   Alternative Medicine   Anesthesia   Cardiothoracic   Clinical Pathology   Dentistry   Dermatology   Diagnostic Imaging   Endocrinology   Emergency Medicine   Gastroenterology   Geriatrics   Internal Medicine - Small Animals   Internal Medicine - Large Animals   Nephrology/Urology   Neurology   Oncology   Ophthalmology   Pathology   Pediatrics   Surgery - Small Animals   Surgery - Large Animal   Therapeutics   Theriogenology

VETERINARY BASIC SCIENCES:   Anatomy   Behaviour   Dictionaries   Epidemiology   Genetics   Histology   Immunology   Microbiology   Physiology   Parasitology   Pharmacology   Public Health   Reproduction   Toxicology

VETERINARY PRACTICE-RELATED:   Practice Management   Technicians and Nurses   Veterinary Hospital Design   Veterinary Reception    Vet Stories