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|
 | We were having an extremely
busy day at work. We had calls holding much of the day, which meant
we would take call after call without a breather. One of my calls
was from a gentleman who was flying to Bozeman, Montana. He was a
friendly, cheerful guy and he noticed that I sounded a bit out of
breath. I explained that is was just a very busy day. He requested a
particular hotel he wanted and explained his special requests. The
hotel showed sold out in the computer, so I documented his requests
and sent it off to our hotel desk to call the hotel directly. I
never noticed anything peculiar about his requests until the hotel
desk sent the record back to me with these remarks. "Hotel
confirmed, and by the way, real funny requesting an ocean view in
Montana!" Not wanting to let on that he got me on that one, I
called him back telling him that his ocean view room was confirmed
but that he would be responsible to bring his own super telescope to
see it!
|
| When I was working as a
trainer, I was assigned to assist a new agent we had just hired. She
had a client who kept calling her asking for schedules and fares on
a smaller airline. At that time, we were able to see this airlines
schedule in our computer, but not availability. The agent would have
to put the woman on hold, and call the airline for the information.
With every call to the airline, she would get conflicting
information, and would have to explain this to a now frustrated
traveler. I was hooked up to her phone so I could hear the whole
conversation. On the third call, the now flustered agent put her
caller on hold again, hit 9 for an outside extension and
unfortunately forgot to hit the speed dial button before hitting the
speed dial number of 11. She was so embarrassed when the emergency
service answered and she had to explain that it was a wrong number.
I knew she was having a bad day, but didn't realize she needed
"that" kind of help!
|
| On a flight returning from
a cruise, my friend asked me not to wake her for ANYTHING. The
flight attendant came around with breakfast and asked me to lower my
friend's tray. I explained that she did not want to waken. After a
bit of argument, the flight attendant persisted and then shook my
friend’s shoulder to wake her. What the attendant wasn't expecting
was when my friend opened her eyes and snapped at her, "NO, I
DON'T WANT BREAKFAST!" Obviously my friend's hearing was better
that the flight attendant's!
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| The airline computer system
we work on is notorious for loading new fares and schedules
throughout the day. While they are doing this, it is impossible for
us to do anything, it will only give us a response that there is a
load in progress. One day one of my co-workers was in the middle of
a reservation when I heard her tell her client in a very serious
tone. "Hold on a second, my computers has a load in
progress." I turned to my other co-worker and asked, "So
what's going on? Is her computer constipated?"
|
| A customer called me
regarding a reservation he was holding with me. We went over his
flights and instead of asking him if he wanted me to ticket him now,
it came out "So do you want me to tickle you now?"
Obviously, he had some fun with that one!
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