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|
 | I once had a customer who
was attending a convention at one of the major hotel chains in town.
Unfortunately I made an error of booked him into the wrong hotel. He
called us when he caught the error, but the correct hotel was
already sold out. I tried everything I could and tried pulling every
string I could to get him in. I even cancelled my boating plans that
Saturday so that I could stay home and keep following up with the
hotel checking for cancellations. I did finally get him in and left
him a message. I was bored waiting around home for him to call me
back, so I decided to take a long bath and brought the phone in the
bathroom with me. I was so careful not to splash around when he
called, giving away my secret of where I was. About a year later, I
had a new agent plugged into the phone with me so she could observe
the reservation process. Wouldn't you know, it was the same client.
He asked if he could put me on hold. As I was on hold, I told her
the whole hotel/bathtub story. After a while he came back on. I
finished his reservation and asked if there was anything else I
could help him with. His reply, "No, but it was sure fun
talking to you in the tub!" click.
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| What do you mean American
Express card instead of a visa. It was me that gave the immigration
guy my American Express Card instead of my Green Card. He looked at
me and I looked at him with a question in my face. Like: What's the
matter? He then smiled and said "This will get you everywhere
except through here." I looked at my card and sure enough it
was my American Express. Slightly embarrassed I pulled out my Green
Card.
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| The hotel I needed to
reserve in Japan was sold out in the computer. Due to language and
time zone differences, I faxed the hotel my reservation request. The
next morning, one of my coworkers handed me the return fax laughing
and asked, "So what have you been up to?" I looked at the
fax from the hotel. It started with, "Dear Ms.
"****", I have received you massage....!"
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| When I was about 23 and
worked for the airlines, there was a whole group of people that I
worked with that were my age and younger. We would get bored
answering calls all day. In order to make things a little more
interesting, we would pick a word, "exhilarating" for
instance, and the next person to get a call would have to try and
work that word into their conversation with the client. We would all
sit around staring at the "contestant", waiting to see how
they would work their word into the conversation and then all laugh
and cheer when they found a way. The poor agent, many times they
would end up sounding like a big dork. Another way to pass the day
was to answer the phone with an accent, like an Irish brogue and
then try and keep it up the entire time on the phone with the client
and pray that you weren't being monitored by management.
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