|
|
 | A secretary called me to
book her boss on a long 10-city trip all over Europe. I asked her
what date the first flight was for and where he was flying. She said
that he was leaving on June 10 and that he needed to fly to the
Netherlands. I asked her, "Where in the Netherlands?" Her
reply, "Well how many airports to they have there?" I
explained to her that the Netherlands was a country and not a city,
and that there were several airports in the country. After about 10
minutes or so, she found in her notes, the name of the town his
meeting was in. I determined that the closest airport was in
Amsterdam. I then asked her to where and when his second flight
would be. Her reply, "Sweden." I asked, "Where in
Sweden?" She then gave me a big disgusted huff and said,
"I suppose you're going to ask me that on all of these!"
|
| A woman called me to change
her seat assignment. She was holding seat 9C, which was an aisle
seat toward the front, exactly what her profile showed to be her
preference. I told her that she already had an excellent seat and
that I didn't understand what she wanted to change it to, perhaps to
sit with another passenger. She just said no, she didn't care where
I put her, she just didn't want sit in row 9. Noting that row 9 was
not a bulkhead, exit row, or anything else different from a regular
seat. I could not help but ask somewhat jokingly if it was some kind
of superstition. She got a little snippy and said that no she wasn't
superstitious, she just had something in her head about the number
9. I just quickly put her in another seat and got off the call!
|
| I was doing travel for a
large account whose travelers often had to get to smaller cities.
This means they'd often have to connect somewhere. They didn't like
having to connect, but they understood how things work, their travel
arranger didn't. She called me up one day and asked, "How many
flights out of Minneapolis/St Paul are nonstop?" Without
hesitating, I answered, "All of them." All flights are
nonstop to someplace.
|
| A man asked me if he could
stay in "that hotel in Dallas with all of those windows in
it." When I asked him to be a little more specific, he added,
"You know... that green one!"
|
| Most travelers have had the
frustrating experience of last minute gate changes. A client of mine
confessed to me that while he was at the Dallas Fort Worth airport,
the airline had changed his gate information three times.
Unfortunately, he missed the last gate change and did not realize
this until he was up in the air and the pilot announced the arrival
time to a city other than where he was going. To make matters worse,
his parents were coming into town to visit him that evening. So six
hours and two flights later, he arrived to the correct airport to
have his father meet him at the gate with a present. The present was
a sign to wear around his neck saying, "My name is
"******", please send me to "******".
|
| When I was working in
reservations for an airline, one of my co-workers received a call
that was obviously a prank. The female caller said, "I would
like a one way ticket to HELL!!!" Without any hesitation, my
co-worker replied, "Well, we can't get you there, but we DO
service many other HOT destinations!" Of course the prankster
laughed and hung up.
|
| Many years ago, way before
electronic tickets, a client of ours came into our office asking
where his refund was. I asked him what refund he was referring to
since he hadn't returned any tickets. His reply was that he checked
in on his flight yesterday in Salt Lake City. He found out later
that his flight was being delayed a couple of hours. So he went over
to another airline, purchased a new ticket and flew home. He was
wondering where his refund for the first airline was, not that he
ever asked to get his flight coupon "accountable document with
value" back from the airline or anything!
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