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I look back on this and laugh...I wrote this four years ago, and I already had an attitude toward Funcoland. Hahaha! If I were Funcoland, I wouldn't have responded to me, based on my etiquette in this letter. Here it is:
Dear Funcoland,
Last year, I had a very bad experience at your store. I had saved up over the last year $48 in store credits for turning in games. All of my coupons said "Expires: July 1996." The month I went to Funcoland was July 1996. I expected to get Madden '96 with the money I had saved. At the top, the coupon said,"07-08-95," meaning I got the coupon on the 8th of July. The day I went to Funcoland was July 12. So when I handed the clerk, Michael, the coupon to pay for Madden '96, he said I couldn't use the coupon because it was over a year old.
My mom argued that since the expiration said July 1996, we assumed that that meant the end of July. This was true. But Michael wouldn't come to see our point.
Until today I hadn't really thought too much about what happened on July 12, 1996. But today I decided I would take action and ask for another $48 to put in the bank. And whose account is this money coming from? None other than yours, Funcoland. If you care at all about customer satisfaction than I suggest that you do as I say.
In the long run, you will make money off paying me. If you pay me, I will start coming back to Funcoland. If you don't, I will never again set foot inside a Funcoland store. I won't care if I have to spend an extra $20 at Toys R' Us. At least I won't be giving my money to people that don't care about their customers.
Your coupons were poorly made, Funcoland, and I suggest you change your coupon and give me $48.
From an everyday customer,
Brian Lloyd
The store was located at: (removed)
You can reach me at: (removed)
Please respond.
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