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MICROS-Fidelio offers a range of solutions to fit a number of different hospitality environments.  The journey you take through this website should reflect the business issues you are looking to solve with a technology solution.

Please click on one of the links below to find the right solution for your business.

 

OPERA Enterprise Solution (OES)

The OPERA Enterprise Solution is a fully integrated suite of products that can be easily combined for deployment at any size organization — from the single-property hotel to global, multi-branded hotel chain environments. Hotels and chains can choose just the products and features they need; OPERA OES is modular and scalable. OPERA modules include property management, sales and catering, quality management, gaming and comp accounting, and mixed use condo/hotel room management. In addition, the OPERA Enterprise Solution offers central management products including the OPERA Reservation System for both guestroom and function space sales; the OPERA Customer Information System, a customer relationship management package specifically designed for the hospitality industry; and Sales Force Administration, which provides centralized lead management and sales support for regional and national Sales teams.

Central Systems

OPERA Reservation System
OPERA Customer Information System
OPERA Web Suite
OPERA GDS Interface
OPERA Sales Force Administration (SFA)
OPERA Revenue Management
 

Property Systems

OPERA Property Management System
OPERA Xpress
OPERA Sales & Catering
OPERA Vacation Ownership System (OVOS)
OPERA Kiosk
OPERA Activity Scheduler
MICROS-Fidelio Financials / OPERA Vision
MICROS-Fidelio Materials Control
 

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MICROS-Fidelio UK Ltd, is a wholly-owned subsidiary of MICROS Systems, Inc. (NASDAQ: MCRS) is the world's leading developer of enterprise applications serving the hospitality and specialty retail industries exclusively.   MICROS serves table service and quick service restaurants, hotels, the leisure and entertainment industry, and specialty retail stores, with complete information management solutions including software, hardware, enterprise systems integration, consulting and support.   MICROS' global network consists of over 3,000 employees, 44 subsidiaries in major markets and 111 distributors in 40 countries.

MICROS is the global leader in the restaurant industry with more than 220,000 installations worldwide.   MICROS is the only full systems solutions provider for all segments with a global distribution and service network in place for major chains, regional chains, local independents, table service, and the quick service market.    MICROS provides solutions that combine unified access electronic point-of-sale, back-office, and corporate-office applications.    For large enterprises MICROS provides a scalable solution to manage the very large and very complex operational requirements associated with hotels, pubs, casinos, airports, theme parks, stadiums and cruise lines.   Our client base includes Whitbread and  Burger King, to name a couple, and includes the largest EPOS installation in the world at Arsenal's Emirates Stadium, London.

Through our global markets subsidiary, MICROS-Fidelio International, we continue to strengthen our worldwide position as the premier provider of enterprise-wide integrated information technologies for the hotel industry.   MICROS-Fidelio has become 'the standard' in the industry with over 20,000 installations worldwide.   Through our global distribution and service network, MICROS-Fidelio serves all segments of the market including luxury, upscale, mid-price, economy, budget, full service, specialized service, and limited service hotels.

As the leader in product innovation and service, MICROS-Fidelio is the first information technology company to offer a multi-property, fully integrated hotel system that includes property management, sales and catering, central reservations, revenue management, material management and back office applications.   Our client base includes InterContinental Hotels Group, Hilton International, Marriott International, Four Seasons, Wyndham Hotels, Le Meridien Hotels, and Best Western to name a few.

MICROS continues to add to its portfolio with its acquisitions of OPUS 2 Revenue Technologies, Hospitality Solutions International, Indatec, Datavantage, JTECH Communications, and several large distributors of the MICROS product line.    MICROS' longevity, financial stability, consistent profitability, product innovation and service, are leading contributors to its domination of the hospitality and specialty retail technology industry.

 

Hotels & Resorts

Whether you’re running a multi-property chain of hotels or resorts or a single property independent hotel, MICROS-Fidelio has the hotel technology solution for your business.  

Property Management Systems have evolved over the last twenty years to become a business critical solution, managing every part of your organization and giving you the confidence to concentrate on your clients.

Your front desk often makes the difference between "never again" and "long term relationships."  By implementing a technology solution from MICROS-Fidelio, you are providing your business with the tools to help you run your operation at a greater level of productivity and profitability than ever before.  Our applications are configurable to your specific requirements making them easy to use and enabling you to obtain fast, accurate, up-to-the-minute information.

As a hotelier you need to be able to access accurate guest information, perform night audits with no system downtime, make reservations at the touch of a button, control inventory and availability, check up to date room status, monitor profitability of accounts, produce reports on your organization’s specific needs and seamlessly accommodate international communications.  

MICROS-Fidelio's fully integrated suite of products consist of modules that can be easily added or expanded allowing effective and easy deployment from smaller operations to global, multi-branded hotel chain environments.  Learn more about our solutions by clicking on the product links below -

Multi-property hotel & resort chains
Multi-property hotel & resort chains and independent hotels
Multi-property hotel & resort chains - SPA & Golf
Multi-property hotel & resort chains and independent hotels

Most hotels and resorts have on site restaurants whose operations need to be integrated with the rest of the business; take a look at Micros-Fidelio restaurant solutions –

Restaurant chains and independent restaurants
Independent restaurants

 

 

Customer Relationship Management: A Databased Approach
V. Kumar, Univ. of Houston
Werner Reinartz
ISBN: 0-471-27133-0
©2006
352 pages

Wiley Home | Higher Education Home | Title Home | Student Companion Site Home

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Consumer Behaviour in Tourism
Book, 2007, by Swarbrooke

Customer Relationship Management
Book, 2002, by Buttle    Includes 36 Pages Chapter 1 Making sense of CRM

Customer Relationship Management
Book, 2003, by Knox   Includes 16 Pages Chapter 1 CRM top of the management agenda.

 

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