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Safety and Security on the TTC
Security Features on the system
Public Telephones
In an emergency, you can dial 911
from a public telephone. They are located on all subway and Scarborough Rapid
Transit (RT) station platforms, at station entrances, and in many bus and streetcar
transfer areas. Calling 911 is always free. You will be connected with the
Toronto Police Emergency Centre. Tell them what is happening and where your are.
Your exact location is on a sign near each telephone.
Security Mirrors
Mirrors are located at many points in the transit
system. They will help you to see around corners or into other passageways.
Designated Waiting Areas (DWAs)
DWAs are located on all subway and RT platforms for
your safety and convenience while you are waiting for your train. A DWA has brighter
lights as well as an intercom, a closed-circuit television camera, a public telephone, and
a bench to sit on while you wait.
On the subway, the DWA is located where the guard's
car stops. The guards car is easily identified by the orange or white light on the
outside of the subway car. On the RT the DWA is located where the driver's car
stops.
By getting on board from the DWA you can continue
your trip on a car with a TTC employee. It's easy to find the DWA: just look for the
special lighting, the DWA sign, and the information panel.
Station Collectors
A station collector is on duty in a booth at the
main entrance of each subway/RT station during operating hours. You can speak to the
collector through one of the microphones mounted on the glass.
Station collectors cannot leave the booth to
provide direct assistance. However, they can contact emergency personnel and give
you information.
Intercoms
Intercoms are located in Designated Waiting Areas
(DWAs) and at entrances not staffed by collectors. They let you talk directly to the
station collector.
Passenger Assistance Alarms (PAAs)
Passenger Assistance Alarms (PAAs) are the
black and yellow strips located above the windows and at the ends of subway/RT cars.
Press the alarm strip immediately if you see or experience an incident that
should be reported or stopped
This is what will happen if the alarm strip
is pressed:
- An alarm goes off in your car and also in the driver's
and guard's cabs.
- A light outside of your car turns on so that it is easy
for emergency response personnel to see where the problem is.
- The driver calls for emergency assistance.
- The train stops at the next station and the doors remain
closed until the subway or the RT driver can check the situation and take appropriate
action.
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Last Update January 2, 2003
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