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|
 | A traveler called me from
his hotel room at the Sheraton in Riyadh, Saudi Arabia. A quick
check told me that it was nearly 3:00 am local time. He informed me
that he had been driving around in the desert, got into an accident
and had broken his leg. He wanted me to suggest a reliable hospital.
He would not tell me how he got from the accident to his hotel room,
or why he wouldn't ask the night manager at the hotel about local
hospitals. Anyway, I convinced him that the night manager at his
hotel would know more about the local hospitals than a travel agent
in the United States. I can only assume that he hit his head as
well.
|
| A secretary wanted to book
her boss from "O'Hara to Minneanapolis." I asked her if it
was Indianapolis or Minneapolis. She stated, "Minneanapolis
please... and send me an Itt-nerry."
|
| There are times a client
will state a question in an unusual manner. I was making a
reservation to Boston, for a corporate client who lived in small
town in Indiana. He told me he needed to stay at the Marriott by the
Boston airport. As I was confirming his room when he asked, "Do
they have a phone there?" Well of course I knew he was asking
for the phone number, but my sarcastic humor got the best of me. As
I was looking up the number I jokingly said, "No, it doesn't
look like they do." He replied, "Oh, they must be really
close to the airport then." He then continued on to his next
question. I had to then tell him that I was only kidding, and that I
had the phone number for him. His response! "Oh, you really had
me going on that one!"
|
| I was speaking to a
secretary who was making a reservation for her boss traveling on a
short domestic flight. When she was telling me the date, she
realized that he would be flying on Ash Wednesday. "Do you
think they will have mass service on this flight since it is Ash
Wednesday?" She asked. Did she really think that the majority
of the flight would be Catholic and the airlines hired hundreds of
priests to conduct mass on their flights?
|
| When I worked for an
airline, there was a man who called quite frequently to make a
reservation for his wife to travel from Chicago to St. Louis. The
conversation would start out "Hello Mistress, with your
permission I would like to check flights from Chicago Midway to St.
Louis for my wife." He would keep referring to me as
"mistress". Along the course of the conversation, he would
mention that his wife was a member of a group called "Women in
Command". As he was trying to determine which flights to book
her on, he would mumble that she was attending a seminar, and would
start reading the list of lectures she was attending, such as
"How to Control Your Man," "Proper Procedures for
Disciplining Your Man" etc. One particular time he called, he
wanted to check with his wife as to which flight she wanted, and if
it was ok for him to give me her credit card. Before he put me on
hold, he said, "Mistress, I am begging your permission to put
you on hold while I check with my wife." I tried not to laugh,
and said "sure, go ahead, but you don't need to beg for my
permission." When he came back on the line, he said, "My
wife told me it is ok to give you her credit card, in fact, she said
that I am to do whatever you ask of me. She said if that a woman
tells me to bark like a dog, I am to do exactly as she says."
He then gave me her credit card information, phone number, and
mailing address. This guy called at least once a week, the credit
card would always be denied, and the reservation would be cancelled
because he wouldn't call back with an alternate form of payment. We
all got a good laugh out of each and every call. It counted as a
"saleable call" and the agent always closed the sale, so
we did get a good monitor whenever his guy would call.
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