|
|
 | I was away at an
International Airfare training class held by PanAm Airlines. My
instructor who had been with PanAm for quite a few years shared this
story of her co-worker with us. She was working at the New York JFK
airport in the middle of a horrible snowstorm. The airlines were
canceling almost every flight, and the lines for the ticketing
counters were a mile long. A man came up to her, slammed his ticket
on the counter and said "I need to be in LA tonight and I want
to know what you're going to do about it." Without a flinch,
she said "Sir, the flights have been cancelled due to weather
so there isn't anything I can do, but let me call someone who might
be able to help you." She proceeded to pick up the phone and
dial. "Hello, God?" The man calmed down, smiled and said,
"I get the message."
|
| A secretary called me to
get information for her boss who was traveling to somewhere in
Africa in the next couple of months. After giving her flight
information, I advised her that he would need both a current
passport and visa. I also recommended that if he did not have a
passport that he apply for one immediately so that there would be
time to get the visa. She called back a few minutes later to ask me
if he really needed a visa since he had an American Express card.
|
| I have once been asked if
the Berlin Wall is part of the Chinese Wall?
|
| One of my clients was
traveling to Frankfurt, Germany. The had a very early return flight
and wanted to stay at the hotel that was right next to the Frankfurt
airport. He said it was a Hilton, Hyatt or one of those
"H" hotels. I searched and searched in the computer for an
"H" hotel near the airport and was coming up empty. I
looked in the hotel book to see the only airport hotel that was that
close to the airport was a Sheraton. "Yeah, that's it!" he
explained. I told him, "But Sheraton doesn't start with an
H." "Sure it does," he replied, "The S is
silent"
|
| We had a client who was
pregnant and was planning to travel to Europe a couple of months
after her baby was born. She called our office saying that she
wanted to save time and asked if she could apply for a passport for
her unborn child! I don't know what she expected to use as the
passport picture, maybe her ultrasound?
|
| The account we handled in
our agency made numerous flights from Minneapolis to Tokyo. We had
one man call to reserve his flight in business class on the
Northwest nonstop and had requested his favorite seat 85J, which was
the first row aisle in the upper deck. Our agent explained to him
that seat 85J was already taken and offered him another aisle seat
in the upper deck, or an aisle bulkhead in the lower deck. The man
became very upset saying that with all the business he did with this
airline, they should bump the other person out of that seat and give
it to him. When we explained to him that the airlines did not work
that way, he wanted us to call the airline to get the name and phone
number of the person who was holding that seat so "HE"
could called them and talk them out of it!
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